Jobs at International Rescue Committee (IRC)

Key Responsibilities: 

• Reviewing subcontract partners’ monthly financial reports and supporting documents, ensuring they are complete, accurate and produced in a timely manner for consolidation and submission.
• Provide recommendations for payment, questioning and disallowing expense claims in line with FCDO cost eligibility guidelines.
• Ensuring financial reports are produced in compliance with FCDO and IRC exchange rate policies, including keeping track of expenditure in the various currencies.
• Share feedback on questioned costs with partners and follow up to ensure that recommendations are implemented. Maintain an action tracker for remediation of findings and questioned costs, and gaps and resources required to address these.
• Actively track expenditure versus project budget, prepare monthly Budget vs Actuals (BVA) reports highlighting variances and resource allocation needs to Project leads, and flagging any arising issues as relevant. 
• Ensuring that partners keep supporting documents for all financial transactions and keep ledgers for Fixed Assets, Risk Register, Purchase Requisitions, Cash Receipts and Disbursements, and are following the agreed systems for Level of Effort reporting and procurements.
• Submitting payment requests to IRC Finance and processing fund transfers to partners. Maintain a register to show the advance funds to partners, the liquidation patterns, and the balances at any time.
• Work closely with Project Leads and IRC Country Program counterparts to ensure effective and timely budget monitoring, payments, booking of expenses and accurate financial reporting. 
• Ensuring internal accounting documents are produced accurately and on a timely basis.

Demonstrated Skills and Competencies:

• Bachelor's degree International Affairs, Public Administration, Economics, Business Studies, Accounting, Commerce, or equivalent professional experience.
• At least 3-4 years of related work experience, preferably for an International Non-Governmental Organization managing FCDO grants and contracts.
• Demonstrated experience managing complex grants and projects throughout implementation, including financial compliance and reporting processes. 
• Excellent budget and financial management skills, including experience tracking expenses, developing spending plans and forecasts, and high proficiency in Excel.
• Experience working on FCDO grants or contracts preferred, with good working knowledge of FCDO Terms & Conditions.
• Experience working with subcontractors and partners, including partner financial monitoring and reporting.
• Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with a variety of people in a multi-cultural environment and work on a virtual team
• The ability to work independently and productively in a fast-paced environment – pro-activity and initiative to problem solve within the job parameters is essential; strong analytical problem-solving skills.
• Fluent in English; French language proficiency is desirable

Working Environment:  

• Standard office working environment or remote work.
• Some international travel may be required for partner capacity support visits.

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Job Overview/Summary

• The IRC’s AAP and Protection Manager will oversee an IDP and host a community Protection program in Adamawa and Yobe states under the supervision of the MEAL/Protection coordinators with the dotted line reporting to the Field coordinator. In this capacity, the Manager will be responsible for day-to-day supervision and oversight of the Protection Officer, Legal Officer, Training and Capacity Building Officer, MEL officers, Community Outreach and CFM assistants as well as various protection/MEAL/CFM activities, budget management, administration, and implementation of the requirements of the programs. 
• The AAP and Protection Manager will be based in Damaturu with an oversight function to the Adamawa field office and will work closely with other IRC sector managers and partner organizations implementing the WFP program in Adamawa and Yobe states.

This position will report to the Protection and Rule of Law Coordinator and receive technical support from the Protection and Rule of Law Coordinator.

Major Responsibilities

Program Management & Development

• Create and execute a work plan, spending plans, procurement plans, and related systems to ensure that project deadlines are met, and targets achieved.
• Supervise and coach the Protection Officer and support Protection Officers to ensure protection mainstreaming during distribution at each distribution point under IRC supervision.
• Support the Protection officer to conduct protection monitoring during the distribution and analysis the identify issues and share with the cooperating partner/ in-charge of the distribution for future improvement as well as WFP in copy.
• Supervise and coach the MEAL officer Protection Officers and indirectly CFM/MEAL Assistant to carry out awareness-raising on the distribution date and entitlement of each beneficiary.
• Support the MEAL/Protection Officers in maintaining a good working knowledge of available entitlement and the selection criteria for each category distribution from WFP implementing through the cooperating partners, and an ability to make appropriate referrals to those services during protection monitoring and community outreach activities.
• Mediating support between WFP and the team by a collection of the protection tools, CFM tools, and Verification tools and ensuring adherence to the standing protocols in Adamawa/Yobe.
• Plan, support and facilitate all community structure capacity building and training community-based protection mechanisms and support, the maintenance of the PAGs throughout the LGAs of implementation.
• Support staff to conduct protection mainstreaming activities, including guidance and documentation of strength and gaps at distribution sites including WFP General Food Distributions to ensure that protection principles are prioritized in service delivery and that vulnerable IDPs and host community members have equal access to services.
• Support other protection programs as needed, including Child Protection and Women's Protection and Empowerment.
• Support and ensure the timely establishment of a help desk at every distribution point in all LGA under the supervision of IRC.
• Ensure availability of canopy, mat, crown free location for the help desk during distribution at all distribution points and ensure protection mainstreaming the distribution point setup.
• Ensure daily collation and timely sharing of the feedback/complaint received during distribution from clients to WFP for their support and equally sharing of response to clients.
• Support community outreach activities and awareness on feedback channels and importance of sharing feedback, and how feedback will be used to inform decision-making.
• Support the CFM staff will all logistically require for field activities and ensure the availability of all the tools required for the collection of feedback.
• Lead CFM planning for training of the community structure to support with dissimilation of information

Staff Management

• Assist in the Recruitment of staff as required by the MEAL/Protection Coordinator in conjunction with the Human Resources Department.
• Ensure good team management to optimize team capacity and performance.
• Build the capacity of Protection/CFM/MEAL Staff to improve their range of capabilities related to Protection monitoring, verification, and safeguarding.
• Ensure Performance Management System documentation for all staff is in place and followed up regularly.
• Provide leadership, guidance, and support to the MEAL/CFM/Protection Team through regular supervision and feedback on performance.

Grants Management and Reporting

• Manage and oversee grants; develop and maintain work, spending, and procurement plans for all projects.
• Participate in Grants Opening, Mid-Term, and Closing meetings.
• Prepare internal and external reports within agreed deadlines using IRC and donor formats, as required.
• Ensuring effective implementation of M&E systems throughout the lifetime of the project.
• Manage the project budget; review monthly Budget vs. Actual, Weekly consolidated PRTS and expenditure sheets and collaborate with the Supply Chain and Finance department to ensure accurate expenditures and reporting.

Representation & Coordination

• Actively participate in coordination mechanisms with partners, IDPs, and host community leaders to ensure information sharing and coordination of interventions, and to enable meaningful participation of both IDPs and host communities.
• Liaise with partners, particularly through the AAP working group, and protection sector working group/coordination mechanism, to share findings and any issues of relevance and/or concern related to the local context or broader trends.
• Establish relationships with other NGOs, international organizations, and government offices, particularly those working on empowerment like Women and Youth Affairs, and protection, and participate in relevant coordination forums.

Key Working Relationships:

• Position Reports to:  The AAP and Protection Manager directly reports to MEAL Coordinator and administratively to Field Coordinator
• Position directly supervises:  Protection Officer and MEAL Officer
• Indirect Reporting: Protection Coordinator
• Other Internal and/or external contacts:
• Internal: Finance and the Program Sectors
• External:  Stakeholders

Qualifications

Minimum Requirements

• A degree in law, International Law, Human Rights, or International Affairs and related field with four years of relevant experience in MEAL/Protection programming in a displacement setting.
• A master’s degree in law, International Law, Human Rights, or International Affairs
• Minimum of two years of professional experience in MEAL/protection programming in a displacement setting.
• Previous working experience with WFP-funded projects is an asset.
• Strong understanding of protection principles and likely protection concerns arising in the Nigeria context as well as conflict sensitivity
• Experience in complex emergencies and the ability to live and work in a very remote environment.
• Ability to work under pressure and without daily supervision.
• Demonstrated skill in staff management in a cross-cultural environment.
• Demonstrated analytical skills and report writing experience required.
• Strong interpersonal, intercultural, and communication skills
• Excellent oral and written skills and computer skills
• Fluency in English, both oral and written
• Fluency in Hausa, both oral and written in obligatory IRC is an Equal Opportunity Employer

Computer/Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.  Add position-specific (e.g. accounting software, statistical software, etc.).

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Job Overview/Summary:

• The IRC is guided by three core principles/standards (the IRC Way); Service, Integrity, and Accountability. Also, the organization is guided by the principles of the Core Humanitarian standards (CHS) as well as the Humanitarian Accountability Partnership (HAP).
• To uphold and ensure commitment to these principles in all its projects, IRC Nigeria operates a Community Accountability Feedback Mechanism. One of the mechanisms is to collect community’s feedback through diverse preferred channels of the feedback. Thus, the IRC would like to hire an experienced person for this job.
• The purpose of the Help Desk Assistance, in general, is to receive feedback and complaints come in at the distribution points where WFP cooperating partner is working regarding the services the organization is rendering through the help desk will be establish at the specific distribution point.
• The position holder who will be directly supervised by the accountability assistant, this position will work between the community and the organization in terms of information flow from one to the other and vise-versa.
• S/he will collect feedback coming from the distribution point through help desk pass on to the WFP team following the WFP’s feedback mechanism information flow system or depending on the category level of the feedback, respond to the person who reported the complaint.

Major Responsibilities:

• Support with sensitization of the client on pre distribution information (entitlement, available feedback channels)
• Set up help desk early before the commencement of distribution and ensure provision of canopy and mat for waiting area.
• Record the complaints/feedback applying the template/s prepared for the purpose.
• Ensure confidentiality of all information received is upheld and respected.
• Regularly update herself/himself with selection criteria and distribution entitlement of each client.
• Understand well Accountability to affected population and educate Cooperating partner and clients.
• Regularly update herself/himself with the new policies and procedures of WFP particularly in relation to accountability.
• Understanding of Humanitarian Accountability Partnership (HAP), Core Humanitarian Standards and other relevant global standards.
• Respond to information requests or answer questions from clients, if it is within her/his mandate specified in the WFP Community Accountability Mechanism document.
• Systematically and securely document and share daily reports regularly with the Accountability Assistant
• Ensure timely request of the any tools about to finish not to runout of the tool.
• Ensure proper and complete documentation of the complaint/feedback received via help desk.
• Capture success story during feedback session with the client.
• Safe keeping of feedback/complaint registry under lock and key to ensure confidentiality.

Key Working Relationships:

• Position Reports to: MEAL Officer
• Indirect Reporting: AAP and Protection Manager

Qualifications

• Education: A minimum of Diploma in communication or any sector or sub-sector related field

Job Requirements:

• Excellent writing and communication skills.
• Experience in similar areas, developmental work and communication is an advantage.
• Must be able to maintain confidentiality of information and individuals.
• Good verbal communication skills in local languages of the area and working knowledge of English is a must.
• Passionate to humanitarian work.

Work Experience: At least one year experience as enumerator

Demonstrated Skills and Competencies:

• Strong data collection skills
• Good verbal communication skills in local languages and working knowledge of English, Hausa, and the common language of the community if any.
• He/she must demonstrate good presentation skills
• A strong team player with excellent interpersonal skills and the ability to work with groups of diverse backgrounds.

go to method of application »

Scope of Work

• The IRC is implementing a protection program featuring strengthening of community-based protection structures, capacity building, protection monitoring, information dissemination and referral services.
• The IRC will also building capacity of government authorities, local organizations and local communities around child Protection, protection mainstreaming, GBV  and protection monitoring.
• The IRC will also include legal assistance and counselling services. The protection program is currently implemented in the NE States of Borno, Adamawa and Yobe and Northwest States of Zamfara and Katsina. 
• Under the supervision of the Protection Manager, Protection Officer is responsible for the overall oversight and management (planning, implementation, and monitoring) of the Sector’s projects.
• S/he will support the Protection Manager in managing and supervising staff.
• S/he is responsible for ensuring that projects run smoothly by providing technical leadership, supervising, training and mentoring staff, and coordinating the implementation of project activities.
• The Protection Officer will contribute to the IRC Protection program development and proposal development. S/he is will play an active role in establishing and managing relationships with local partners, humanitarian actors, state authorities, beneficiaries and local/traditional leaders and contribute to the achievement of IRC Protection program and IRC SAP goals.

Project Planning and Implementation:

• Responsible for the planning and timely implementation of project activities in Adamawa State, ensuring adherence to IRC policies and procedures.
• Continuously monitor project quality; for example, strengthening data collection, reporting, accountability initiatives, and documenting the impact of IRC presence in the field.
• Ensure synergy between the Protection sector and other partners implementing  activities in Adamawa  State in close coordination and consultation with other Protection staff.
• Work with the Protection Manager and Coordinator to contribute to new project development, including both narratives and budgets.
• Contribute and support effective monitoring, evaluation and learning processes and initiatives, and ensure effective data and information management for project.
• Facilitate and coordinate referrals of GBV cases including child survivors disclosed as a result of protection monitoring to existing IRC services and or other partners within the location.
• Develop monthly work plans focused on key outputs and outcomes in consultation with other Protection staff.
• Ensure staff contributions to project monitoring and evaluation requirements to ensure project quality, relevance and accountability to IRC's target populations.
• Integrate community approaches, gender sensitivity, capacity building and mainstream protection, GBV and child safeguarding into all activities as appropriate.

Reporting and Documentation:

• Ensure IRC has up-to-date information on the affected and targeted community and coordinate beneficiary lists and numbers with Reporting/Database Assistant and different stakeholders.
• Ensure the timely and quality delivery of weekly, monthly, quarterly and annual project reports.
• Ensure high-quality IRC and donor reports on activities, indicators and achievements.
• Ensure that all reporting is disaggregated by age and gender.
• Keep proper records of all project activities.

Team Management:

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Support the Protection Manager in supervision, hiring and orientation new Protection staff as necessary.
• Contribute to IRC Protection sector team-building efforts, help solving arising problems and support the Protection Manager in the integration of all team members into relevant decision-making processes.

Requirements

• University Degree in Law, Political Science, Psychology, Social Sciences or Social Work (bachelors as a minimum).
• Relevant experience in protection programming including focus on protection monitoring and responding to identified protection needs.
• Demonstrated experience using international human rights standards in protection programming.
• Knowledge of Project Cycle Management
• Experience of working in IDP sites (camps and host communities).
• Experience with coordination of humanitarian protection activities essential. Skills in advocacy essential.
• Ability to manage teams especially field teams in a challenging environment
• Ability and willingness to live and work in a challenging environment
• Good communication skills (written and verbal), cultural sensitivity, flexibility, ability to improvise, team player.
• Ability to live and productively work under stress and in insecure and harsh environments while maintaining a sense of humor

Languages:

• Fluency in English and other languages desirable. 
• Knowledge of the local language will be an added value.

Computer / Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.

 Ability to Travel:

• 50% of time if applicable.

go to method of application »

Scope of Work

• The IRC is implementing a protection program featuring strengthening of community-based protection structures, capacity building, protection monitoring, information dissemination and referral services.
• The IRC will also building capacity of government authorities, local organizations and local communities around child Protection, protection mainstreaming, GBV  and protection monitoring.
• The IRC will also include legal assistance and counselling services. The protection program is currently implemented in the NE States of Borno, Adamawa and Yobe and Northwest States of Zamfara and Katsina. 
• Under the supervision of the Protection Manager, Protection Officer is responsible for the overall oversight and management (planning, implementation, and monitoring) of the Sector’s projects.
• S/he will support the Protection Manager in managing and supervising staff.
• S/he is responsible for ensuring that projects run smoothly by providing technical leadership, supervising, training and mentoring staff, and coordinating the implementation of project activities.
• The Protection Officer will contribute to the IRC Protection program development and proposal development. S/he is will play an active role in establishing and managing relationships with local partners, humanitarian actors, state authorities, beneficiaries and local/traditional leaders and contribute to the achievement of IRC Protection program and IRC SAP goals.

Project Planning and Implementation:

• Responsible for the planning and timely implementation of project activities in Adamawa State, ensuring adherence to IRC policies and procedures.
• Continuously monitor project quality; for example, strengthening data collection, reporting, accountability initiatives, and documenting the impact of IRC presence in the field.
• Ensure synergy between the Protection sector and other partners implementing  activities in Adamawa  State in close coordination and consultation with other Protection staff.
• Work with the Protection Manager and Coordinator to contribute to new project development, including both narratives and budgets.
• Contribute and support effective monitoring, evaluation and learning processes and initiatives, and ensure effective data and information management for project.
• Facilitate and coordinate referrals of GBV cases including child survivors disclosed as a result of protection monitoring to existing IRC services and or other partners within the location.
• Develop monthly work plans focused on key outputs and outcomes in consultation with other Protection staff.
• Ensure staff contributions to project monitoring and evaluation requirements to ensure project quality, relevance and accountability to IRC's target populations.
• Integrate community approaches, gender sensitivity, capacity building and mainstream protection, GBV and child safeguarding into all activities as appropriate.

Reporting and Documentation:

• Ensure IRC has up-to-date information on the affected and targeted community and coordinate beneficiary lists and numbers with Reporting/Database Assistant and different stakeholders.
• Ensure the timely and quality delivery of weekly, monthly, quarterly and annual project reports.
• Ensure high-quality IRC and donor reports on activities, indicators and achievements.
• Ensure that all reporting is disaggregated by age and gender.
• Keep proper records of all project activities.

Team Management:

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Support the Protection Manager in supervision, hiring and orientation new Protection staff as necessary.
• Contribute to IRC Protection sector team-building efforts, help solving arising problems and support the Protection Manager in the integration of all team members into relevant decision-making processes.

Requirements

• University Degree in Law, Political Science, Psychology, Social Sciences or Social Work (bachelors as a minimum).
• Relevant experience in protection programming including focus on protection monitoring and responding to identified protection needs.
• Demonstrated experience using international human rights standards in protection programming.
• Knowledge of Project Cycle Management
• Experience of working in IDP sites (camps and host communities).
• Experience with coordination of humanitarian protection activities essential. Skills in advocacy essential.
• Ability to manage teams especially field teams in a challenging environment
• Ability and willingness to live and work in a challenging environment
• Good communication skills (written and verbal), cultural sensitivity, flexibility, ability to improvise, team player.
• Ability to live and productively work under stress and in insecure and harsh environments while maintaining a sense of humor

Languages:

• Fluency in English and other languages desirable. 
• Knowledge of the local language will be an added value.

Computer / Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.

 Ability to Travel:

• 50% of time if applicable.

go to method of application »

Job Overview/Summary: 

• The MEAL officer reports to the Program Quality Manager and supports field level implementation of WFP activities assigned to IRC. S/he ensures that verification is conducted according to policies and procedures of WFP, also ensure having the list of each client entitlement and carried out spot check to established that is the actual reality what was given.
• Furthermore, support the establishment of feedback mechanisms (both proactive and reactive) are established in consultation with the communities more especially help desk at each distribution point;
• S/he also ensures that feedback reports are regularly generated, and share will the respective entity. Within the agreed frequency will also support generating of success story from the implementing communities or clients.

Major Responsibilities:

Program/project design and learning:

• Participate in program/ project design especially in developing proposals using learning from previous projects
• Responsible for reviewing and suggesting to WFP additional information on the tool that is necessary to be suitable for the context
• Responsible for organizing periodic meetings with stakeholders to ensure accountability to the target populations served and relevant stakeholders and ensure dissemination of information to concerned parties
• With support from the program quality manager maintains project level information management system upholding confidentiality principles

Information management and reporting

• Lead and coordinate verification process and ensure using designed procedure by WFP
• Make the list of the entitlement for each client available for sport check
• Ensure presence of staff in each of the distribution point to carry out sport check
• Lead and coordinate processes of established help desk to ensure smooth receiving of feedback as well as giving response to clients.
• Support the conducting regular FGDs/KIIs and meetings with different stakeholders to solicit feedback on IRC’s work.
• Establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
• Support and ensure regular awareness to communities receiving livelihood support from WFP.
• Ensure sensitization at the distribution point before the distribution of feedback channels and their entitlement.
• Support verification of any client excluded due to exclusion error after confirmation by help desk
• Follow-up and ensure daily reporting to appropriate entity for prompt response to client.

Capacity building and supervision

• Conduct capacity building sessions with community stakeholders, and WFP cooperating partner on community feedback Mechanism
• Responsible for supporting accountability assistants during trainings to community structures on Community feedback mechanisms
• Accountable for coaching, mentoring, and supervising Accountability Assistants
• Perform other task related assignment proposed by his/her supervisor

Key Working Relationships:

• Position Reports to: Program quality manager
• Position directly supervised by: Program quality manager
• Indirect Reporting: MEAL Coordinator, FC

Requirements:

• Bachelor’s Degree in humanitarian assistance, social work, human rights, international law, social science or related field. Postgraduate degree preferred.
• Minimum of 3 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to safely and accurately collect feedback from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
• Good written and spoken English, Hausa, Kanuri, and Fulani skills
• Values diversity, sees it as a source of competitive strength
• Good communication, presentation, and interpersonal skills.
• Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint. CommCare and PowerBI is a strong advantage

go to method of application »

Job Overview/Summary: 

• The MEAL officer reports to the Program Quality Manager and supports field level implementation of WFP activities assigned to IRC. S/he ensures that verification is conducted according to policies and procedures of WFP, also ensure having the list of each client entitlement and carried out spot check to established that is the actual reality what was given.
• Furthermore, support the establishment of feedback mechanisms (both proactive and reactive) are established in consultation with the communities more especially help desk at each distribution point;
• S/he also ensures that feedback reports are regularly generated, and share will the respective entity. Within the agreed frequency will also support generating of success story from the implementing communities or clients.

Major Responsibilities:

Program/project design and learning:

• Participate in program/ project design especially in developing proposals using learning from previous projects
• Responsible for reviewing and suggesting to WFP additional information on the tool that is necessary to be suitable for the context
• Responsible for organizing periodic meetings with stakeholders to ensure accountability to the target populations served and relevant stakeholders and ensure dissemination of information to concerned parties
• With support from the program quality manager maintains project level information management system upholding confidentiality principle

Information management and reporting

• Lead and coordinate verification process and ensure using designed procedure by WFP
• Make the list of the entitlement for each client available for sport check
• Ensure presence of staff in each of the distribution point to carry out sport check
• Lead and coordinate processes of established help desk to ensure smooth receiving of feedback as well as giving response to clients.
• Support the conducting regular FGDs/KIIs and meetings with different stakeholders to solicit feedback on IRC’s work.
• Establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
• Support and ensure regular awareness to communities receiving livelihood support from WFP.
• Ensure sensitization at the distribution point before the distribution of feedback channels and their entitlement.
• Support verification of any client excluded due to exclusion error after confirmation by help desk
• Follow-up and ensure daily reporting to appropriate entity for prompt response to client.

Capacity building and supervision

• Conduct capacity building sessions with community stakeholders, and WFP cooperating partner on community feedback Mechanism
• Responsible for supporting accountability assistants during trainings to community structures on Community feedback mechanisms
• Accountable for coaching, mentoring, and supervising Accountability Assistants
• Perform other task related assignment proposed by his/her supervisor

Key Working Relationships:

• Position Reports to: Program quality manager
• Position directly supervised by: Program quality manager
• Indirect Reporting: MEAL Coordinator, FC

Requirements:

• Bachelor’s Degree in humanitarian assistance, social work, human rights, international law, social science or related field. Postgraduate degree preferred.
• Minimum of 3 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to safely and accurately collect feedback from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
• Good written and spoken English, Hausa, Kanuri, and Fulani skills
• Values diversity, sees it as a source of competitive strength
• Good communication, presentation, and interpersonal skills.
• Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint. CommCare and PowerBI is a strong advantage

go to method of application »

Job Overview/Summary:

• The IRC is guided by three core principles/standards (the IRC Way); Service, Integrity, and Accountability. Also, the organization is guided by the principles of the Core Humanitarian standards (CHS) as well as the Humanitarian Accountability Partnership (HAP).
• To uphold and ensure commitment to these principles in all its projects, IRC Nigeria operates a Community Accountability Feedback Mechanism. One of the mechanisms is to collect community’s feedback through diverse preferred channels of the feedback. Thus, the IRC would like to hire an experienced person for this job.
• The purpose of the Help Desk Assistance, in general, is to receive feedback and complaints come in at the distribution points where WFP cooperating partner is working regarding the services the organization is rendering through the help desk will be establish at the specific distribution point.
• The position holder who will be directly supervised by the accountability assistant, this position will work between the community and the organization in terms of information flow from one to the other and vise-versa.
• S/he will collect feedback coming from the distribution point through help desk pass on to the WFP team following the WFP’s feedback mechanism information flow system or depending on the category level of the feedback, respond to the person who reported the complaint.

Major Responsibilities:

• Support with sensitization of the client on pre distribution information (entitlement, available feedback channels)
• Set up help desk early before the commencement of distribution and ensure provision of canopy and mat for waiting area.
• Record the complaints/feedback applying the template/s prepared for the purpose.
• Ensure confidentiality of all information received is upheld and respected.
• Regularly update herself/himself with selection criteria and distribution entitlement of each client.
• Understand well Accountability to affected population and educate Cooperating partner and clients.
• Regularly update herself/himself with the new policies and procedures of WFP particularly in relation to accountability.
• Understanding of Humanitarian Accountability Partnership (HAP), Core Humanitarian Standards and other relevant global standards.
• Respond to information requests or answer questions from clients, if it is within her/his mandate specified in the WFP Community Accountability Mechanism document.
• Systematically and securely document and share daily reports regularly with the Accountability Assistant
• Ensure timely request of the any tools about to finish not to runout of the tool.
• Ensure proper and complete documentation of the complaint/feedback received via help desk.
• Capture success story during feedback session with the client.
• Safe keeping of feedback/complaint registry under lock and key to ensure confidentiality.

Key Working Relationships:

• Position Reports to: MEAL Officer
• Indirect Reporting: AAP and Protection Manager

Qualifications

• Education: A minimum of Diploma in communication or any sector or sub-sector related field

Job Requirements:

• Excellent writing and communication skills.
• Experience in similar areas, developmental work and communication is an advantage.
• Must be able to maintain confidentiality of information and individuals.
• Good verbal communication skills in local languages of the area and working knowledge of English is a must.
• Passionate to humanitarian work.

Work Experience: At least one year experience as enumerator

Demonstrated Skills and Competencies:

• Strong data collection skills
• Good verbal communication skills in local languages and working knowledge of English, Hausa, and the common language of the community if any.
• He/she must demonstrate good presentation skills
• A strong team player with excellent interpersonal skills and the ability to work with groups of diverse backgrounds.