MEAL Officer - Adamawa at International Rescue Committee (IRC)

Job Overview/Summary: 

• The MEAL officer reports to the Program Quality Manager and supports field level implementation of WFP activities assigned to IRC. S/he ensures that verification is conducted according to policies and procedures of WFP, also ensure having the list of each client entitlement and carried out spot check to established that is the actual reality what was given.
• Furthermore, support the establishment of feedback mechanisms (both proactive and reactive) are established in consultation with the communities more especially help desk at each distribution point;
• S/he also ensures that feedback reports are regularly generated, and share will the respective entity. Within the agreed frequency will also support generating of success story from the implementing communities or clients.

Major Responsibilities:

Program/project design and learning:

• Participate in program/ project design especially in developing proposals using learning from previous projects
• Responsible for reviewing and suggesting to WFP additional information on the tool that is necessary to be suitable for the context
• Responsible for organizing periodic meetings with stakeholders to ensure accountability to the target populations served and relevant stakeholders and ensure dissemination of information to concerned parties
• With support from the program quality manager maintains project level information management system upholding confidentiality principles

Information management and reporting

• Lead and coordinate verification process and ensure using designed procedure by WFP
• Make the list of the entitlement for each client available for sport check
• Ensure presence of staff in each of the distribution point to carry out sport check
• Lead and coordinate processes of established help desk to ensure smooth receiving of feedback as well as giving response to clients.
• Support the conducting regular FGDs/KIIs and meetings with different stakeholders to solicit feedback on IRC’s work.
• Establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
• Support and ensure regular awareness to communities receiving livelihood support from WFP.
• Ensure sensitization at the distribution point before the distribution of feedback channels and their entitlement.
• Support verification of any client excluded due to exclusion error after confirmation by help desk
• Follow-up and ensure daily reporting to appropriate entity for prompt response to client.

Capacity building and supervision

• Conduct capacity building sessions with community stakeholders, and WFP cooperating partner on community feedback Mechanism
• Responsible for supporting accountability assistants during trainings to community structures on Community feedback mechanisms
• Accountable for coaching, mentoring, and supervising Accountability Assistants
• Perform other task related assignment proposed by his/her supervisor

Key Working Relationships:

• Position Reports to: Program quality manager
• Position directly supervised by: Program quality manager
• Indirect Reporting: MEAL Coordinator, FC

Requirements:

• Bachelor’s Degree in humanitarian assistance, social work, human rights, international law, social science or related field. Postgraduate degree preferred.
• Minimum of 3 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to safely and accurately collect feedback from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks; proven self-initiative and problem-solving abilities.
• Good written and spoken English, Hausa, Kanuri, and Fulani skills
• Values diversity, sees it as a source of competitive strength
• Good communication, presentation, and interpersonal skills.
• Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint. CommCare and PowerBI is a strong advantage