Jobs at Synapse Services

Job description

• To support this exciting development, we are looking to fill the position of a Consultant Psychiatrist.
• If you are passionate about making a difference, we would love to hear from you!

Responsibilities
The roles and responsibilities of this include but not limited to:

• Assessment, Diagnosis and treatment: Responsible for patient assessment prior to admission, in patient care, discharge planning and aftercare.
• Construct an accurate summary of patient’s needs, strengths, and a comprehensive individualized risk assessment that contributes to care planning.
• Collaborate with Medical Director in taking overall clinical responsibility for monitoring client treatment
• To communicate effectively through regular contact with patients, relatives and any other concerned bodies.
• Running family sessions in line with the patients’ treatment plan and when the need arises.
• To contribute to other departments in the organization – Business development, Administration and Management.
• Provide Clinical leadership in interaction, planning and collaboration with multidisciplinary team comprising of Psychiatric Nurses, Support Workers, and Clinical Psychologists in delivering a comprehensive high quality service.
• Manage partnerships and run a scheduled clinic in our partner hospitals, Clinical support, coordination and consultancy for sister services.
• Organize and supervise weekly clinical meetings
• Play an active role in our sister charity organization, Reconnect Health Development Initiative
• Professional Supervision of clinicians working in the extended service model
• Take a lead role in developing mental health services
• Responsible for Consultant Overview for your patients admitted to Synapse Services.
• Will participate in Multidisciplinary team meetings involving other clinicians who are involved in managing your patients.
• Willing to see patients on behalf of Synapse Services services. This is remunerated
• Able to work with our Business Development Manager to develop new opportunities in the Abuja Region that will be mutually beneficial to all.
• Willing to sign up to Azalia Treatment Protocols and Policies
• Willing to attend our in-house training and development programs.
• Other responsibilities as assigned by supervisor

Qualifications

• An MBBS degree is required
• Postgraduate Fellowship in Psychiatry
• Current registration with the Medical and Dental Council of Nigeria (MDCN)
• Post Fellowship clinical experience is required
• NYSC discharge certificate or exemption letter.

Salary
N1,000,000 - N1,300,000 / Month.

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Job Description

• Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.
• Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.
• Ensure customer retention and increase our customer base.
• Keep proper records and updated customer and clients' database.
• Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.
• Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.
• Check that all discharged patients are properly followed up by primary Clinicians.
• Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
• Focus on providing exceptional services resulting in customer satisfaction
• Attempt to resolve and de-escalate any issues in a calm manner
• Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
• Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
• Responsible for maintaining and updating patient medical records.

Admin. Function:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Receive, dispatch and disseminate official correspondence.
• Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
• Ensure effective planning and execution of operations by reducing waste levels
• Ensure the facility and the office premises is always neat and tidy.
• Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.
• Work with the Business team to develop excellent proposals
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Identify Staffing needs and relate it to HR
• Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Ensure proper filling and documentation
• Keep abreast with all organizational changes and business developments

Requirements

• Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Bsc. or BA and additional qualifications in Office Administration are a plus
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Ability to commute/relocate:

• Port Harcourt: Reliably commute or planning to relocate before starting work (Required).

Salary
N150,000.00 - N180,000.00 per month

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Job Description

• Identify new business opportunities – including new markets, growth areas, trends, customers, products, and services
• Building effective working relationships with community partners such as Psychiatrists, Treatment Centers, and other relevant stakeholders
• Establish partnerships with Government, Organized Private Sector, Manufacturing Companies, etc.
• Develop a yearly business development plan & strategies for the organization
• Conduct research to identify new markets and customer needs
• Study Customer needs to properly direct sales efforts
• Have a good understanding of the business’s products and services and be able to advise clients about them
• Communicate new product & service developments to prospective clients
• Oversee the development of marketing literature
• Manage and retain relationships with existing clients
• Increase client base
• Plan and oversee new marketing initiative
• Write business proposals and reports
• Draft and review contracts
• Create Weekly & Monthly Reports
• Analyze Team performance against Set targets and goals
• Update relevant logs and meet up with record keeping requirements
• Design and develop strategies and plans
• Responsible for proposal writing, regularly prepare, review and submit commercial bids and proposals
• Prepare and make presentations to prospective clients and network to increase Primly’ visibility.
• Participate in conducting market research and analyze activities to ensure that the organization is competitive in the marketplace, on a local and national rating.
• Suggest measures for improving customer satisfaction and loyalty
• Actively involved in identifying, recommending and generating new business opportunities, managing relationships with tactical partners in line with corporate goals.

Requirements and Experience

• Undergraduate degree (Marketing or related field) with proven work experience in Business Development Capacity
• Minimum of Two (2) years’ experience in business development
• Knowledge of the behavioral Health Sector & Health care experience is desirable
• A Masters degree is desirable but not essential.

Required Skills / Competencies:

• Excellent relationship management and business development skills
• Market Knowledge
• Sales focused and target driven
• Outstanding Interpersonal and Communication skills
• Excellent Content development and presentation skill
• Critical thinker and problem solver
• Excellent organizational and Time management skills
• Strong work ethics with the target of delivering results.
• Health Business: 1 year experience required.

Salary
N300,000 - N350,000 per month.