Job Vacancies at Co-creation Hub (CcHUB)

Job Description

• We are recruiting a Community Associate who will oversee the day-to-day operations CcHUB's co-working space, and create innovative & exciting methods to engage and manage the CcHUB Community.
• The Community associate will work with the Community Manager to identify and thoroughly understand the various groups of the CcHUB Community and will drive the awareness of CcHUB projects through creative, clear, and compelling methods.
• Identify, launch and manage community initiatives that will keep the CcHUB community engaged.
• Develop strategies to expand & deepen the CcHUB Community.
• Manage the physical space of the community to fit the purposes & users.
• Understand  & amplify the total customer experience (Create a sense of community among members).
• Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.
• Monitor & report on feedback/online reviews, and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.
• Build relationships with customers, potential customers, and industry professionals.
• Create a welcoming environment: onboarding and assisting community members in a friendly, patient and professional manner. 
• Maintain and monitor accurate databases across various platforms (billing, customer data etc).
• Plan monthly events, hangouts, digital engagement, workshops and seminars targeted at various community members.
• Answer, screen and forward phone calls, inquiries and requests, and handle them as appropriate. 
• Work with the Administrative Team to ensure space maintenance and management of the co-working space.

Qualifications
An ideal applicant must also possess the following:

• Bachelor's Level or Equivalent in Communication, English, Journalism, Marketing, or a related field.
• 1-2 years of experience in a similar role
• A keen understanding of how to create and sustain active communities in person and online.
• An understanding of community engagement and how to meet the needs of the community.
• An understanding of tools and strategies that enhance community engagement both online and offline.
• Organizational skills to handle multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
• Extensive experience in stakeholder management.
• Knowledge of marketing trends and techniques.

What We Offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company. 

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Job Description

• We are looking to recruit a Programme Associate who will join our startup support team in supporting the next generation of entrepreneurs in our incubation programmes.
• The team serves as the prime interface for entrepreneurs and is responsible for managing the research, operations, planning, marketing and development of CcHUB’s Startup support Office.

Duties and Responsibilities
Project Management:

• Support the Programme Manager in designing and implementing high-quality startup support programmes in line with the unit’s strategy. 
• Support the programme manager to ensure alignment between the different stakeholders of  our startup programmes including startups, industry experts and facilitators through clear and consistent communication.
• Coordinate delivery activities for all assigned startup unit programmes/meetups. 
• Interface with other units in the organisation (Finance, Communications, Design) to deliver quality support for our programmes. 
• Support the programme manager in sourcing, application evaluation, due diligence and selection committee briefing to aid selection of startups into our programmes.

Startup Portfolio Support:

• Work with startups in our portfolio to support them with building, testing and acquiring users/customers and increasing revenue.
• Write monthly reports on progress and achieved milestones of startups. 
• Manage applications to our different programmes, as well as communication with applicants. 
• Conduct check-ins with startups being supported by the unit to understand their challenges and needs and connect them to relevant resources. 

Community & Partnership Engagement:

• Conduct industry/sector research to identify opportunities, partners, and industry experts for our programmes. 
• Actively support and work with the Community Engagement Officer  to disseminate engaging and impactful content highlighting CcHUB & iHUB startup programmes and beneficiary success stories (e.g. programme highlights, interviews, community member spotlights,  thought leadership content, etc.)

Communication:

• Ensure startups are complying with programme regulations through clear and consistent communication. 
• Create content specific to the work of your unit and the startups being supported, for sharing on social media. 
• Manage all communication between startups and the startup support unit about programmes, relevant events and opportunities. 

Qualifications

• An Educational Background in Technology and/or Business-related field.
• 2+ years of experience in project management (preferably in the startup space) or experience working with startups.
• Entrepreneurial experience or experience supporting startups or working in a startup environment.
• Excellent Written and Oral Communication Skills in English
• Proven ability to work creatively, organized and analytically in a high-paced problem-solving environment.
• Detail-oriented and committed to delivering high-quality outputs in your work at all times
• Understanding of the technology and startup ecosystem.
• Ability to work well in a team as well as handle and prioritize multiple tasks while maintaining accuracy and attention to detail
• Proficient knowledge of Microsoft suite
• Ability to use different technology applications to execute work (Google Drive Suite, Trello, Slack, Calendly, Notion, Typeform etc)

What We Offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.