Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
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We want an ambitious communications expert who has delivered excellent results managing the day-to-day tasks of a press office and running longer-term campaigns. In your role, you will refine and execute the company’s media relations efforts designed to build/leverage thought leadership and drive our positioning; you’ll forge relationships with journalists and keep them in the loop with our news.
One of our core values is candour, and you will be truthful and transparent while telling compelling stories about the company. You’ll define how we message new features and big announcements and find clever opportunities to show the country what we do while helping us quantify the value of PR and measure its impact and success.
Key Responsibilities:
- Drive and maintain overall narrative and message framework for cohesive and integrated external communications programming via related channels, including media relations materials, corporate website, social media, etc.
- Initiate, create, and deliver earned media programming/stories that drive awareness and engagement linked to TeamApt’s business and brand strategy
- Proactively pitch stories positioning TeamApt Ltd and spokespeople as experts on identified topics and key related growth trends.
- Serve as communications subject matter expert with the ability to direct and manage media engagements proactively and reactively.
- Prepare spokespeople and leaders for media interviews and speaking engagements through media training as appropriate.
- Serve as a key media contact as appropriate, including during crises.
- Drive media relations efforts to support financial performance reporting and investor/analyst events and activities as needed
- Establish, maintain and strengthen relationships with related industry and financial reporters
- Evaluate and prepare briefing documents related to interviews, external conferences and opportunities
- Manage external PR or external comms agency partners where applicable, including tracking budgets, reporting, and delivery of support to meet business goals
You Should Apply If You Have:
- A bachelor’s degree in communications, PR, journalism or related discipline with at least 5 years of subject matter experience.
- Experience working in a busy press office or PR within the financial services sector with a strong book of press contacts
- Solid ability to build productive relationships and lead the development of communications strategies through interactions with internal and external partners.
- Strong writing & editing skills are a must, with a focus on quality control.
- Excellent presentation and speaking skills
- Have an understanding of how you can tell a story using data.
- Understand how to quantify and measure the value of PR, and show the rest of the company why it’s important too
What we can offer you:
- Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits
go to method of application »
As Regional Lead, you will be responsible for overseeing all device repair operations and operations for an assigned repair center. You will ensure that all processes run efficiently and operational standards are consistently met.
This role involves managing day-to-day workflows, supporting cross-functional teams (including technicians, QA officers, and inventory officers), and driving performance across all teams in the center. You will also drive key metrics, lead on-the-ground execution, and escalate critical operational risks as needed. Your leadership will be instrumental in maintaining high-quality repairs and achieving throughput targets across device repair and deployment activities.
Operational Oversight
- Coordinate and monitor daily repair center activities across the assigned region.
- Ensure all repair, QA, and inventory SOPs are strictly followed.
- Monitor technician and QA productivity and escalate non-compliance.
- Ensure timely handoff and processing of terminals between functions (Technician → QA →Inventory).
Team Leadership & Performance Management
- Supervise regional staff including technicians, QA officers, and inventory officers.
- Set clear expectations, KPIs, and performance goals for teams.
- Conduct regular performance check-ins and recommend disciplinary actions when necessary.
- Foster a culture of accountability, continuous improvement, and professional conduct.
Inventory and Asset Management
- Ensure accurate tracking of all terminals.
- Enforce proper physical and logical inventory classification.
- Lead weekly inventory reconciliation efforts and ensure documentation is complete.
- Ensure effective tool and spare part usage, tracking, and return.
Logistics and Coordination
- Coordinate timely delivery and pickup of terminals through logistics partners.
- Track terminal movements to and from the field, warehouse, and other centers.
- Escalate delivery delays or inventory gaps within SLA limits.
5. Reporting & Documentation
- Submit weekly operational reports including productivity, inventory status, and issue logs.
- Maintain comprehensive documentation for audits and escalation tracking.
- Flag operational risks or recurring issues to central operations.
6. Compliance and Facility Management
- Ensure clean, organized, and safe workspaces in the repair center.
- Lead compliance audits and ensure adherence to safety and administrative standards.
- Ensure terminals are properly categorized, labeled, and secured.
Qualifications
- Minimum of HND/Bachelor’s degree in Engineering, Operations Management, or related field.
- 3–5 years of experience in a technical, logistics, or operations supervisory role.
- Experience in POS repair operations is a strong advantage.
Required Skills & Competencies
- Minimum 4 years of hands-on experience in POS repair operations.
- Strong leadership and team management skills
- Excellent data analysis skills; able to use metrics to forecast and drive decisions
- High attention to detail and strong process discipline
- Solid understanding of inventory and logistics
- Skilled in troubleshooting, diagnostics, and component-level repairs
- Proficient in Microsoft Excel
- Strong communication and escalation handling
go to method of application »
As Regional Lead, you will be responsible for overseeing all device repair operations and operations for an assigned repair center. You will ensure that all processes run efficiently and operational standards are consistently met.
This role involves managing day-to-day workflows, supporting cross-functional teams (including technicians, QA officers, and inventory officers), and driving performance across all teams in the center. You will also drive key metrics, lead on-the-ground execution, and escalate critical operational risks as needed. Your leadership will be instrumental in maintaining high-quality repairs and achieving throughput targets across device repair and deployment activities.
Operational Oversight
- Coordinate and monitor daily repair center activities across the assigned region.
- Ensure all repair, QA, and inventory SOPs are strictly followed.
- Monitor technician and QA productivity and escalate non-compliance.
- Ensure timely handoff and processing of terminals between functions (Technician → QA →Inventory).
Team Leadership & Performance Management
- Supervise regional staff including technicians, QA officers, and inventory officers.
- Set clear expectations, KPIs, and performance goals for teams.
- Conduct regular performance check-ins and recommend disciplinary actions when necessary.
- Foster a culture of accountability, continuous improvement, and professional conduct.
Inventory and Asset Management
- Ensure accurate tracking of all terminals.
- Enforce proper physical and logical inventory classification.
- Lead weekly inventory reconciliation efforts and ensure documentation is complete.
- Ensure effective tool and spare part usage, tracking, and return.
Logistics and Coordination
- Coordinate timely delivery and pickup of terminals through logistics partners.
- Track terminal movements to and from the field, warehouse, and other centers.
- Escalate delivery delays or inventory gaps within SLA limits.
5. Reporting & Documentation
- Submit weekly operational reports including productivity, inventory status, and issue logs.
- Maintain comprehensive documentation for audits and escalation tracking.
- Flag operational risks or recurring issues to central operations.
6. Compliance and Facility Management
- Ensure clean, organized, and safe workspaces in the repair center.
- Lead compliance audits and ensure adherence to safety and administrative standards.
- Ensure terminals are properly categorized, labeled, and secured.
Qualifications
- Minimum of HND/Bachelor’s degree in Engineering, Operations Management, or related field.
- 3–5 years of experience in a technical, logistics, or operations supervisory role.
- Experience in POS repair operations is a strong advantage.
Required Skills & Competencies
- Minimum 4 years of hands-on experience in POS repair operations.
- Strong leadership and team management skills
- Excellent data analysis skills; able to use metrics to forecast and drive decisions
- High attention to detail and strong process discipline
- Solid understanding of inventory and logistics
- Skilled in troubleshooting, diagnostics, and component-level repairs
- Proficient in Microsoft Excel
- Strong communication and escalation handling
go to method of application »
Core Operations at TeamApt Limited is seeking a proactive and detail-oriented Routine Operations Analyst to join our dynamic team. At TeamApt, we are dedicated to digitizing financial services for Africa’s underserved and underbanked communities, driving financial inclusion through innovative solutions.
The Routine Operations Analyst will be responsible for managing and optimizing daily operational processes across Settlement, Reporting, Dispute Resolution, Fraud Operations, and Reconciliation. This role will ensure seamless execution of core operational activities, identify areas for improvement, and support business objectives by enhancing efficiency and compliance.
If this excites you, it excites us too and we would love to have you.
What you’ll get to do
Settlement Operations:
- Oversee the daily settlement of transactions, ensuring accurate and timely processing.
- Monitor settlement reports and escalate discrepancies to relevant teams for resolution.
- Work closely with banks and financial partners to ensure seamless fund movement.
Reporting & Data Analysis:
- Generate, review, and distribute operational reports, including transaction summaries, settlements, and dispute status reports.
- Analyze data to identify trends, inefficiencies, or operational risks and recommend improvements.
- Support internal teams with insightful operational analytics to enhance decision-making.
Dispute Resolution:
- Investigate and resolve transaction disputes, working closely with relevant stakeholders, including customer support, banks, and payment processors.
- Track dispute cases, ensuring resolution within agreed SLAs and compliance with regulatory guidelines.
- Recommend process enhancements to reduce dispute occurrences and improve response time.
Fraud Operations:
- Monitor transactions for suspicious activities, identifying potential fraud risks.
- Work with the fraud team to flag fraudulent transactions and support investigations.
- Assist in implementing fraud prevention measures to safeguard business operations.
Reconciliation:
- Support the reconciliation of transactions across multiple payment channels, identifying and resolving discrepancies.
- Ensure that all transactions match system records, settlement reports, and bank statements.
- Work closely with the finance and reconciliation teams to address any unresolved variances.
Process Improvement & Compliance:
- Continuously assess operational workflows, identifying inefficiencies and recommending process enhancements.
- Ensure all operational activities adhere to company policies, regulatory requirements, and industry best practices.
- Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and improvements.
To succeed in this role, we think you should have
Qualifications:
- Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
- Experience: Minimum of 2 years in operations, preferably in the fintech or financial services industry.
Skills:
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and data analytics tools.
- Excellent communication and collaboration abilities.
- High attention to detail and ability to work under pressure.
- Familiarity with settlement, dispute resolution, and reconciliation processes in fintech or banking.
- Experience in digital payments, banking operations, or financial technology.
- Knowledge of fraud detection and prevention techniques.
- Understanding of regulatory compliance in the financial sector.
- Experience with process improvement methodologies (Lean, Six Sigma, etc.).
Some of the technologies you’ll get to work with
- Jira & Confluence
- Microsoft Office
Method of Application
Use the link(s) below to apply on company website.
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