Jobs at Scalein

Role Overview

• Drive the collections process across all regions to meet cash collection targets.
• Managing Collection Activity – Monitoring aging reports and collection activity to ensure receivables are collected within standard credit terms
• Reviews collection process’s effectiveness and policies.
• Communicate professionally and empathetically with champions to build rapport and facilitate cooperative debt resolution.
• Provide champions with accurate information regarding their outstanding debts, payment options, and available assistance programs.
• Drive re-negotiations and contract adjustments
• Collaborate with the Recovery Officer and other team members to share insights, best practices, and strategies for debt recovery.
• Participate in training programs and workshops to enhance collection techniques, negotiation skills, and knowledge of relevant regulations.
• Support colleagues in their collection efforts, providing guidance and assistance when necessary.
• Take a leadership role in the design and analysis of collections information supporting the Collections optimization.
• Work with the portfolio management department to drive strategy implementation.
• Staff Development: Involvement in the career development of the team any staffing decisions
• Leadership: effectively lead, manage and develop collections teams and clusters across current and new city launches.

Requirements

• 1+ years of proven collection experience
• Ability to effectively communicate to different audiences in different functions in multiple geographic locations
• Knowledge of Credit Risk fundamental principles and their application to collections and recoveries strategy
• Must be able to perform analysis and prepare spreadsheets
• Exceptional organizational, time management, and problem-solving skills
• Exceptional analytical skills, detailed documentation, and sound judgment
• Must be able to perform independently, be self-motivated, and demonstrate initiative.

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Role Overview

• Providing excellent customer support by being the primary point of contact for all champion-related communications through phone calls and walk-in
• Track the activity of the drivers that will be managed by you.
• Report all incidents using the different tools provided.
• Owning all champion related problems and pushing for quick resolution by escalating to the necessary channels while providing adequate feedback to the champion.
• Building and strengthening champion relationships to achieve long-term customer LTV.
• Maintaining accurate champion records and tracking updates.
• Routine calls to the champions
• Take full ownership of the other needs that may arise about the champions

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Empathy and ability to learn quickly
• Attention to detail and problem solving ability
• Excellent phone etiquette and active listening abilities.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multitask, prioritize, and manage time effectively
• A degree