Jobs at Lighting Finance Technology Nigeria Limited

Job Description

• The candidate will attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
• When agreeable payment terms are not reached, collections officers take further action in order to collect payment on debts.
• Candidates will typically work in call center and office environments during daytime, evening, and weekend work shifts, both full- and part-time hours.
• The candidate will report to a direct manager or supervisor as assigned and work as part of a large team of collections officers.

Duties and Responsibilities

• Collections officers are hired by many types of businesses that serve a large customer base and by collections agencies, but job duties do not vary much from company to company.

Core responsibilities for collections officers include:
Make Calls to Clients:

• The candidate will attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts.
• This includes calling customers at home, at work, and on their cellular phones.
• Negotiate Payment Schedules:
• The candidate will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.

Advise Customers:

• The candidate will advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.

Maintain Customer Files:

• The candidate will keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

Prepare Statements:

• The candidate will prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.
• When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid.

Answer Phones:

• The candidate will answer incoming calls from customers and other individuals.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with 1 – 2 years work experience.

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Responsibilities

• To Make Calls to Customers and Clients on the Repayment of their Loans once due.
• Ensure prompt follow-up on each customer till their loans are repaid.
• Provide Flexible means for customers to meet up with their Repayment. Result-oriented and ensuring Payments are actually made each day.
• Innovativeness, creativity, ability to think out of the box and solve problems that relate to collections on behalf of the Organisation.

Requirements

• Candidates with ND, HND or B.Sc, in the relevant field, can apply.
• Candidates with experience or who have done a similar job will be considered and highly favoured.
• Applicants within the Axis of Ogudu, Ojota, Oregun, Ogba, Ketu, Maryland, Palm-Groove, etc will be considered.

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Job Summary

• We are seeking an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.
• In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the customer’s specific needs
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve our retention rate
• Field incoming phone calls and respond to phone messages from customers
• Promptly respond to customer questions submitted via email or our website
• Answer customer questions and provide information to resolve any issues
• Process orders and returns
• Attend all required customer service-related meetings.

Requirements and Qualifications

• High School Diploma or equivalent
• 1+ years’ of experience in a customer service-related role
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team.
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once

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Job Description

•  A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances.
• A high level of attention to detail and excellent record keeping ensures that payment plans are recorded and communication with customers is documented.
• This role requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
• Collections agents also work closely with accounts receivable, sales, and legal departments to develop strategies for collecting delinquent accounts and determine when further actions are necessary.

Duties and Responsibilities

• Recognizing Focus Financial Services collection criteria set forth and adhering to follow it.
• Interacting with customers to understand reasons for late payment and resolve customer billing disputes.
• Performing consistently to meet performance standards set by the department.
• Ensuring adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies.

Customer Communication:

• A collections agent’s primary duty is communicating with customers, usually via telephone, to resolve delinquent accounts and collect payment on debts. This requires patience and diligence as collections agents frequently deal with debtors avoiding their phone calls or quickly hanging up once they realize the call is an attempt to collect a debt.
• Additionally, some customers can be hostile or rude when dealing with a collections agency.
• Negotiation and Debt Settlement:
• Negotiation is important as collections agents develop and enact payment plans that eliminate the debt and are manageable for the customer, preventing accounts from falling into delinquency again.
• Alternatively, collections agents may need to negotiate for a settlement so that the agency receives payment on a certain percentage of the debt.

Documentation:

• Collections agents keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid via telephone.
• While most collections agencies use software to assist with managing customer records and maintaining oversight of debit balances and received payments, collections agents still have to ensure that records are entered and maintained accurately throughout the debt collection process.

Research and Customer Location:

• Often, collections agents have to locate debtors in order to begin the recovery process.
• This aspect of the job can involve accessing database information, pulling up credit reports, and locating other publicly-available records in adherence to the Fair Debt Collection Practices Act.
• Collections agents are skilled at researching and processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.

Skills and Qualifications

• Bachelor's Degree with 1 - 2 years of works experience.
• Extensive experience in working as a collection agent within a financial institution.
• Proficient in preventing losses, controlling delinquent balances and collecting delinquent accounts.
• Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms.
• Solid understanding of repayment schedules and bad debt management.