Fresh Jobs at Layer3

Job Purpose:

• You will be responsible for designing, building, and testing the cloud infrastructure services components comprising the cloud infrastructure as well as providing level 3 support.
• Also responsible for working to make sure the underlying cloud infrastructure architecture and technical decisions support their cloud services, service tiers, and OLAs needed to meet business needs.

Responsibilities:

• Design and architect end to end validated solutions which represent real world cloud provider implementations
• Build validated solutions, as needed design and architect the solution stack and configure equipment to kick the project off
• Function as the technical product expert for specific cloud provider solution areas
• Work closely with the cloud business unit providing input on & formal review of product functional specifications prior to development, provide feedback on releases and feature implementations
• Partner with the product management to successfully guide product design, implementation, release, testing, and maintenance
• Work across business units to provide input to VMware product and engineering teams on cloud provider specific product features and functional specifications prior to development
• Interact with Product Management and Product Engineering to become a technical expert on selected VMware technologies various teams to gather and shape requirements for presentations to senior level leaders.

Qualification/Experience:

• 3+ years of experience in technology related areas including: enterprise systems management and infrastructure (datacenter) architecture experience with significant depth around designing, implementing, and managing critical business infrastructure.
• 3+ years of experience with Virtualization: Virtualization Server, Storage, Desktop, Network; Reducing Sprawl
• VMware Certified Professional (VCP) Certification and VMware Certified Advanced Professional (VCAP)Certification are desired
• 3+ years of experience with Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery, Data Center support
• 2+ years of experience with Servers, Infrastructure, Platform Sizing, Infrastructure Cost Reduction
• 2+ years of experience with legacy system engineering assessments, discovering the build and details surrounding the system in order to rebuild it in a new hosted environment
• At least 2 years of experience with server virtualization
• At least 2 years of experience with any of the following technologies: AWS, VMWare, Microsoft Azure or Google Cloud Platform
• The ideal candidate should have relevant and current VMware experience with vSphere, vCloud Director, NSX and vRealize Operations.
• A strong understanding of IT automation, management, orchestration and cloud management platform capabilities driving IaaS, SaaS and PaaS is a requirement
• Experience working with routers, switches, provisioning, firewalls and security is desired
• Bachelor’s Degree or higher in Computer Science, Engineering, Mathematics, related field or equivalent
• Ability to work in a collaborative and fast paced environment
• Self-motivated and able to deliver on projects after being given high-level objectives.
• Experience consulting with customers and stakeholders on strategies for deployment of new cloud technology implementations, monitoring and optimization
• Experience delivering end-to-end infrastructure management solutions in a cloud provider environment and improving infrastructure operations through better use of monitoring, automation, cloud coding and scripting best practices.

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Scope:

• The primary responsibilities of the Service Delivery Manager are to supervise the day-to-day operations of the Service Delivery & Customer Support teams to ensure all customer service level agreements, satisfaction, and company expectations are met while also providing direct customer support when needed.
• This individual will support the Service Delivery & Customer Support teams in achieving individual and departmental goals, and monitor all team’s activity queues to ensure phone calls and emails are answered in an effective and efficient manner.

Functional Responsibilities:

• Observe direct reports to ensure compliance with process, quality, and productivity standards.
• Utilize the defined reports and metrics to maximize productivity while achieving individual and department objectives.
• Manage team escalations, ensuring delivery of complete and timely customer and internal communications.
• Perform root cause analysis and implement corrective action plans associated with negative customer experiences.
• Manage team’s daily schedule to ensure staffing levels are met and use of overtime is minimized.
• Create and manage individual development plans for each team member to ensure their ongoing growth and success.
• Review, amend, and finalize employee timecards biweekly.
• Assist with the creation and execution of strategic initiatives.
• Review processes, procedures, and work instructions to identify and implement continuous process improvements, efficiencies, and quality in support of strategic initiatives.
• Efficiently prioritize and execute tasks in a high-pressure environment.
• Model appropriate behavior in regard to Optus’ Core Values and Code of Ethics Policies and support Optus’ team approach to quality.
• Other duties or tasks as assigned by management.

Leadership

• Instruct direct reports on job duties and arrange for training to be provided to meet the continued demands of the organization.
• Engage with customers via follow-up calls, service reviews, or onsite visits to ensure customer satisfaction.
• Efficiently manage personnel resources to maximize productivity and quality results.
• Facilitate team meetings; intervene as necessary to keep the team’s goals and results consistent with company direction and work with the team members to develop their full potential.
• Hold regular meetings (including one-on-one) to discuss issues, changes, improvements, and strategies that affect the group and/or the company.
• Initiate and conduct personnel actions such as discipline, performance evaluations, and training.
• Provide direct reports with guidance on handling difficult or complex problems.
• Drive improvement through suggestion processes, process improvement teams, and root cause analysis.
• Create and execute workforce development plans to drive employees to a career path.

Responsibility For Work of Others: Direct supervision over - the Service Delivery & Customer Support team.

Requirements

• Bachelor’s degree (BEng/BS), three to five years related experience and/or training or equivalent combination of education and experience.
• Telecom or Technology experience required.
• Call Center experience preferred.
• Extensive experience in Microsoft Word and Excel spreadsheet development required.
• Must possess strong oral, written communication and analytical skills.
• Strong organizational and administrative skills and a positive, professional attitude.
• Must be able to multi-task and handle stressful situations in a professional manner.
• Must be able to show strong leadership abilities and a history of leadership in a team-oriented work environment and have a strong desire to be a part of a winning organization allowing for employee growth and development.

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Role Description

• This is a full-time hybrid Key Account Manager role, located in Abuja, with some flexibility for remote work.
• The Key Account Manager will be responsible for day-to-day account management activities, developing and implementing business plans to drive growth in key accounts, providing excellent customer service, and ensuring customer satisfaction.

Qualifications

• Strong analytical skills, with the ability to analyze data, identify trends, and develop strategies to address customer needs
• Account management experience, with a proven track record of selling technology solutions, managing key customer accounts and developing strong relationships with stakeholders
• Experience in developing and implementing business plans, with a focus on growth and profitability
• Excellent customer service skills, with the ability to work collaboratively with internal and external stakeholders
• Experience in managing key accounts, with a focus on driving revenue growth and ensuring customer satisfaction
• Bachelor's degree in any IT-related course, Business Administration, Marketing, or related field
• Experience in the technology or telecommunications industry is a must
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word

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About the job

Solutions Architect/ Pre-sales Engineer (Computing and Storage Solutions)

• A Solutions Architect is an outstanding individual who combines the communications skills to build strong professional relationships with the technical skills to develop compelling solutions that accomplish our customers’ business imperatives.
• The SA partners with an Account Manager to drive revenue growth for Layer3 by delivering business success to our customers.
• Daily activities include direct customer and partner engagement: comprehensive discovery, information sharing and collaborative solution design; proposal development; solution demonstrations; proof-of-concept test design and execution.
• SAs also work collaboratively within Layer3 to highlight emerging customer requirements and use cases, convey the competitive landscape, and coordinate with Layer3 and OEM-partner professional services organizations to ensure implementations meet or exceed customer expectations. Additionally, time is invested in technical, professional, and leadership development through self-study and formal training.

What You'll Be Doing:

• Works in partnership with sales and marketing teams to develop and implement specific industry and account penetration strategies, produce account specific product and sales enablement plans, provide assessments and drive leads from identification to sale completion.
• Leads in the discovery, analysis, design, demonstration, and refinement of fully integrated technology solutions
• Demonstrates technical leadership and subject matter expertise on cloud, storage and server solutions and competitive offerings in the modern data center
• Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of enterprise customers
• Makes technical and sales presentations to customer's technical and Layer3 sales staff
• Works with Layer3 marketing teams to create and produce digital channel-ready technical content that is published to Layer3 social media sites and networks
• Serves as a trusted technology influencer to customers and serves as an internal Layer3 resource on technical plays or specific business applications and outcomes within an assigned market segment
• Leads Layer3 technical sales calls with and on behalf of the Sales team
• Respond to functional and technical elements of RFIs (Request for Information) and RFPs (Request for Proposal).
• Qualifies sales opportunities in the terms of end customer technical requirements, competition, decision making process and funding in partnership with the Layer3 Sales teams.

What We Are Looking For:

• 5+ years' experience in the Data Center server, cloud and storage industry serving in a Pre-sales Systems Engineer role.
• Experience delivering, presenting, selling, supporting Enterprise Clients - working or competitive knowledge of computing, cloud and storage solutions
• Proven experience selling, conducting Proof of Concept (POC) architecting Data Center solutions.
• Solid knowledge of infrastructure technologies such as storage, servers, networking, cloud, hyper-convergence, etc.
• Advanced knowledge of storage, networking, and general connectivity in multi-platform enterprise environments.
• Requires consultative selling skills which pair product expertise with strong business, industry and competitive acumen.
• Experience in working with cloud IaaS and PaaS
• Ability to prioritize and meet deadlines
• Results driven
• Entrepreneurial mind set
• High level of business and sales acumen
• Strong organizational and interpersonal abilities
• Customer focused
• Requires in-depth knowledge and experience with x86 solutions
• Industry certifications and/or experience with modern data center/cloud solutions such as VMware, Microsoft, Citrix etc
• Ability to conduct effective group presentations and/or training

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Role Description

The Information Technology Specialist will be responsible for the day-to-day management and maintenance of the company's IT infrastructure, including troubleshooting issues, securing the network, and providing excellent customer service. This is a full-time position that requires a high level of technical expertise and communication skills. Some of the responsibilities include:

• Manage the company's network and system administration
• Monitor and manage network security
• Provide excellent customer service to users
• Collaborate with team members on projects and initiatives
• Stay up-to-date with industry trends and advancements

Qualifications

• Network Administration and Information Technology skills
• Troubleshooting skills
• Network Security skills
• Customer service skills
• Excellent communication and problem-solving skills
• Bachelor's degree in Computer Science or related field
• Certifications in Network Administration and Security are a plus
• Experience working in a fast-paced environment and managing multiple priorities