Fresh Jobs at Ad Dynamo

Job Description

• We're looking for a Client Solutions Manager to add your structured and customer service brilliance to our Nigerian team.
• You will be a part of the dynamic and supportive team within Ad Dynamo.
• In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution.
• You need to be able to work independently, be proactive and also a team player.

Main Responsibilities

• Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review
• Onboarding new clients & upselling the existing ones
• Understanding the key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensuring the correct products and services are delivered to customers in a timely manner
• Serving as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Playing an integral part in generating new sales that will turn into long-lasting relationships

Requirements: skills & knowledge

• Media agency background or experience in working with media agencies
• Experience in running performance campaigns on several platforms such as Facebook, Google and others
• Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills

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The Role - X Client Partner

• If you’re passionate about Digital Marketing and have a proven track record in Media Sales, then we invite you to talk to us about the X Client Partner role at Ad Dynamo.

Main Responsibilities

• Be a part of a dynamic team that works across all strategic ad product initiatives
• Develop and manage the strategic relationships with our key agencies and advertisers, both accelerating the existing traditional and digital media business as well as helping unlock completely new client relationships
• Consult key advertisers and agencies on how to leverage our partners with the objective of growing their business or delivering business and marketing objectives
• Educate advertisers and agencies on our partner products through onsite presentations and one-on-one training
• Attend industry events and conferences to generate new business leads
• Track revenue performance across the business portfolio, determine and action corrective measures where needed
• Ownership over the commercial success, full accountability, and strategic steering of short-term and long-term KPIs
• Be creative, to be able to come up with new ideas to improve customer service standards

Core And Functional Skills And Knowledge

• You have a Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences or similar
• You have minimum 5 years of Sales experience, focused on large accounts: creating, maintaining, and enhancing customer relationshipsYou have experience with online advertising, analytics, and social media
• You have strong commercial skills (responsible for direct revenue)
• You demonstrate the ability to work effectively in a fast-paced, rapidly changing environment
• You possess solid project management skills