Twitter's exclusive ad sales partner in Africa.
We operate our ad & content network in Africa, connecting brands to over 55,000 publishers.
Read more about this company
We're looking for a Client Solutions Manager to add your structured and customer service brilliance to our Nigerian team.
You will be a part of the dynamic and supportive team within Ad Dynamo.
In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution.
You need to be able to work independently, be proactive and also a team player.
Main Responsibilities
Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review
Onboarding new clients & upselling the existing ones
Understanding the key customer needs and requirements
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensuring the correct products and services are delivered to customers in a timely manner
Serving as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Playing an integral part in generating new sales that will turn into long-lasting relationships
Requirements: skills & knowledge
Media agency background or experience in working with media agencies
Experience in running performance campaigns on several platforms such as Facebook, Google and others
Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
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