Client Relationship Officer at the Workplace Centre Limited

Job Description

• Customer Relationship Officers handle the concerns of the people who buy their company’s products or services.
• They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.
• Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways.

Essential Duties and Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Qualifications

• Minimum of OND certificate.
• Experienced-Entry level as successful candidates would be trained.
• Candidates must reside within either Maryland or Lekki environs

Required Skills:

• Communication skills
• Good listening skills
• Negotiation skills
• Excellent communication and organizational skills
• Ability to adapt to completing deadline
• Presentation and persuasive skills
• Ability to work in a target driven environment.

Remuneration
N50,000 - N60,000 per month.

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Job Description

• Customer Relationship Officers handle the concerns of the people who buy their company’s products or services.
• They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.
• Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways.

Essential Duties and Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Qualifications

• Minimum of OND certificate.
• Experienced-Entry level as successful candidates would be trained.
• Candidates must reside within either Maryland or Lekki environs

Required Skills:

• Communication skills
• Good listening skills
• Negotiation skills
• Excellent communication and organizational skills
• Ability to adapt to completing deadline
• Presentation and persuasive skills
• Ability to work in a target driven environment.

Remuneration
N50,000 - N60,000 per month.