Job Vacancies at Save the Children Nigeria

Background

• Save the Children has been working in Nigeria since 2001 in Lagos and several other states in Nigeria with a focus on child survival, maternal, newborn and child health, nutrition, education and child protection. Since 2011, Save the Children Nigeria has been supporting development activities in Lagos State, in thematic areas ranging from health system strengthening to capacity building and technical support, in partnership with the Lagos State Government through its various Ministries, Departments and Agencies.
•  In 2018, the Integrated Sustainable Childhood Pneumonia and Infectious Diseases Reduction in Nigeria (INSPIRING) project kicked off with fund support from GSK, and a focus on the prevention and control of childhood Pneumonia in two project states, Lagos and Jigawa State. In Lagos state, the project focuses its implementation primarily in Ikorodu Local Government Area.
• As the project implementation draws to a gradual close, there is a need to fill the gap with a Child Health and Immunization consultant to steer the clinical and child health sub-component of the project for the next 6-month.

Scope of the Role

• The Child Health and Immunization Consultant will provide leadership and oversight for the programmatic, technical and research aspects of the clinical program.
• He / She will oversee the day - to - day implementation of the project’s clinical component, and will be accountable for the quality of interventions, and for the capacity building of health workers at State and LGA levels.
• He / She will support the State Program Manager to ensure that planning, budgeting, implementation, monitoring and evaluation, as well as donor reporting functions are executed efficiently and effectively so that the project achieves its purposes and objectives.

Key Areas of Responsibilities

The Child Health and Immunization Specialist (Consultant) will be responsible for the following:

Programme Quality:

• Provides advanced technical expertise and oversight to ensure programs are of high quality and develops new state of the art approaches
• Supports the Chief of Party and State Program Manager in the development of high quality programming, quarterly plans and budgeting processes for the program as and when necessary.
• Support the government in planning and delivering the MNCH weeks and other important child health events
• Strengthening relevant health systems for effective delivery of the pneumonia related interventions
• Support in procurements of clinical activities
• Prepare quality quarterly and annual reports and timely submission of deliverables.
• Any other duty assigned by the Chief of Party or the state project manager

Capacity Building:

• Develop the capacity of health workers in Integrated Management of Childhood Illness, Nutrition, Immunization and possibly Oxygen trainings.
• Conduct post training supervision and on the job monitoring.

Representation & Advocacy & Organizational Learning:

• Represent the program on all health technical working groups, partners and stakeholders’ forums.
• Create partnerships with Ministries of Health and other relevant organizations, WHO, and UNICEF to maximize program impact and harmonize agendas.
• Ensure that Save the Children's work is coordinated with efforts of other agencies and Government, and take a leadership role within the Health Sector, ensuring the specific needs of children are being addressed.
• In collaboration with the Advocacy Advisor, assist in advocacy activities that target decision-makers at all levels.
• Liaison with SMOH, HSC, PHCD Board
• Engagement with MOH and Ikorodu LGA officials.

General:

• Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

Requirements, Qualifications and Experience

• Required Master's Degree in Public Health required; a health professional (MD or nurse) with clinical training skills (pre-service and/or service clinical training) preferred.
• Minimum of 5 years’ experience implementing and delivering technical assistance to maternal, newborn and child health programs in developing country settings.
• Demonstrated expertise in program development and management child survival and strong experience in PHC and ICCM program design and implementation required; must have experience facilitating clinical training, supportive supervision.
• Conversant with evidence-based child health approaches such as the Integrated Community Case Management, Integrated Management of Childhood Illness, etc.
• Ability to lead and produce project proposals, implementation plans, monitoring frameworks, and write succinct reports on program success; excellent writing and oral communication skills.
• Ability to travel 35-40% of time.

go to method of application »

Role

• The Community Mobilization Coordinator will provide technical assistance for the design, implementation, monitoring, and evaluation of SBC/community mobilization strategies and strengthening the capacity of SC partners and their frontline workers in SBC/community mobilization. S/he will ensure the utilization of evidence-based, best practices and SC’s global SBC Framework and Process to inform the development of effective SBC strategies, frameworks, tools, materials for the SBC interventions on PLANE Window 3 in consultation with the SBC Manager.
• The post holder will also support SC's efforts to address the demand side barriers to education, particularly for out of school children, including girls and children living with disabilities, through SBC technical assistance.
• Under the guidance of the SBC Manager and Field Manager Kaduna/Jigawa, the Community Mobilization Coordinator will also support SC's efforts in creating equitable Partnerships with communities, local  and consortium partners that relate to the project’s SBC components. Specifically, this work will entail support to PMC, the consortium partner with whom SC has joint plans and a teaming agreement to incorporate SBC interventions within this project, develop SBC strategic plans, coordinate delivery of community-based interventions and help manage relationships with state and local partners.

Main Responsibilities
Programme Support (typically will be at field level):

• Under the leadership of an SBC Manager and Field Manager in Kaduna/Jigawa, and working with other team members, the post holder will;
• Provide technical support to evidence-informed SBC approaches and activities to influence shifts in community norms, attitudes and behaviours  in support of learning by households and communities;
• Provide oversight and coordinate day to day implementation, monitoring and suppervision of community mobilization activities across implementation LGAs and communities, in collaboration with project partners, government and community stakeholders against intended objectives, targets, and timelines;
• Provide technical support in the design, planning, implementation and monitoring of a comprehensive SBC strategy, in close coordination with other technical colleagues and PMC;
• Collaborate with MEAL colleagues to contribute to formative research and evaluation protocols, tools, training, data collection, analysis and report writing;
• Work with PMC to develop, adapt and pretest SBCC packages (framework, tools, messages, and materials) on community support to learning for use by PMC and community volunteers;
• Contribute to development of detailed implementation plans, work plans and budgets for PMC and SC-supported SBC interventions, and support high quality and timely delivery of deliverables against intended objectives, targets, and timelines;
• Facilitate and maintain relationship with community leaders, community members and structures such as SBMCs, WDCs and community focal persons;
• Supervise recruitment of community volunteers and facilitators in consultation with community leaders and LGA partners
• Prepare required reporting for social and behavior change activities.

Capacity Strengthening:

• Coordinate SBC program components, including undertaking field visits to partners to oversee implementation, provide on-site feedback and supportive supervision on required improvements, and generate field visit reports with timely and appropriate follow-up on action points;
• Provide ongoing training, mentoring and support to community mobilisation officers, and partner staff, including community focal persons, encourage the development of peer networks and learning opportunities, including through review meetings.

Partner Management:

• Under the supervision of the SBC Manager, liaise and maintain relationships with PMC, SC’s communication partner, with whom the organization has joint ambition/plans/teaming agreement on the SBC and communication components for PLANE;
• Ensure that all supported SBC activities from Partners are appropriately planned and delivered, and report on progress monthly;
• Provide support and ensure the quality of the work of SC and partners' selected consultants and staff working on community mobilisation and support to learning.

Representation & Advocacy & Organisational Learning:

• Ensure that Save the Children's and PMC’s work is coordinated with other agencies and the Government's efforts and support Interagency Coordination forums, advocating for the specific needs of children. This may involve supporting coordination working groups within the  project supported communities, LGAs and at the State level;
• In cooperation with Advocacy team, ensure community-based and social accountability initiatives are linked with policy influencing;
• Contribute to communications and media work as required through correction of data and information and sharing with the project heads;
• In cooperation with the MEAL Team, provide tools and support to project staff for the effective monitoring and evaluation of SBC and community capacity strengthening efforts, enabling measurable outcomes and impact to be demonstrated;
• Ensure documentation and dissemination of programme results, including success stories and case studies in close coordination with SCI Nigeria’s Knowledge Management team;
• Ensure that all materials produced have been posted to PLANE’s Sharepoint/Onenet site, SC workplace and external platforms in collaboration with the CO Media and Comms Team;
• Ensure the PLANE experience and learning is shared and given recognition at stakeholder meetings, workshops, donors and other engagements.

General:

• Comply with Save the Children policies and practices concerning child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.

Core Behaviours
Understanding community contexts and application of community mobilisation and humanitarian principles:

• Ensures that program goals and activities uphold the principles of the critical national and international humanitarian frameworks, codes, and commitments as well as Save the Children’s community mobilisation principles and UNICEF’s Community Engagement Standards
• Integrates to communities accountability principles into their approach to engaging with communities.

Achieving results effectively:

• Ensures efficient and transparent use of resources following internal controls
• Establishes effective engagement mechanisms with community and institutional structures and leadership.
• Addresses difficult situations and makes tough decisions confidently and calmly
• Considers the broader impact of decisions in the short and long term.
• Continuously provides feedback and updates to achieve improved results
• Coordinates with stakeholders to avoid duplication and maximize resources
• Documents lessons learned and applied them to future projects.

Maintaining and developing collaborative relationships:

• Actively listens to different perspectives and experiences of stakeholders
• Engages with project participants in a way that empowers and facilitates community-led / collective action
• Actively participates in networks to access and contribute to good practice
• Demonstartes good understanding of local cultures and establishes and maintains clear communication and dialogue with project participants, including community formal and informal leadership, school staff and management structures, and existing community structures.
• Establishes clear objectives with teams and individuals and monitors progress and performance.

Operating safely and securely:

• Identifies and communicates risk and threats and minimizes these for oneself and the organization
• Takes measures to do no harm and to minimize risks for partners and the communities
• Reduces vulnerability by complying with safety and security protocols set by the organization

Managing yourself in a pressured and changing environment:

• Helps team members to practice stress management through prioritization of workloads and modeling of appropriate self-care
• Remains effective and retains perspective in the face of complex or demanding situations
• Demonstrates personal integrity by using one's position responsibly and fairly
• Maintains ethical and professional behavior following relevant codes of conduct
• Plans, prioritize and perform tasks well under pressure
• Takes responsibility for own work and the impact of own actions

Leadership: Action; Thinking; Self; Inspiring; Developing Others:

• Builds own awareness of the bigger global picture by using a broad range of sources to gather data
• Demonstrates approachability and trust by listening carefully to others and valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings
• Demonstrates self-development and management by taking responsibility for own development and actively seeking out feedback to understand their strengths and weaknesses better
• Makes positive statements about work
• Effectively influences others by understanding their interests and showing how they will be met by own preferred solution
• Gives constructive feedback to enhance capabilities and responsibilities to another for their development.

Qualifications & Experience
Essential:

• Master's Degree in Social or Behavioral Sciences, Public Health, Education, Nutrition, Communications, Marketing, Public Relations, or related fields;
• At least five years of  SBC/community mobilization-specific experience in planning, development, implementation, monitoring, and evaluation of SBC strategies and materials as well as related training;
• Experience in planning and implementing participatory learning and community action approaches
• Experienced in pre-testing and concept-testing of SBC approaches and content;
• Master trainer and a good facilitator;
• Strong organizational skills and ability to lead a stream of work;
• Ability to work independently as well as in cooperation with a multi-cultural team;
• Ability to think creatively and strategically;
• The proven capacity of management, leadership, and teamwork;
• Excellent communication skills and a willingness to be respectful, kind, sensitive, and empathize with all beneficiaries and their carers;
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions;
• Ability to supervise and work collaboratively with community structures;
• Demonstrable ability at report writing ;
• Prepared to live and work in an uncertain security environment;
• Proficient writing and verbal communication skills;
• Must be able to read, write and speak fluent English and Local languages (Hausa);
• Ability and willingness to frequently travel and stay at the field;
• Commitment to and understanding of Save the Children's aims, values, and principles;
• Relevant computer software skills (including, at a minimum, the standard applications in MS Office)

Desirable:

• Experience in conducting formative research, concept-testing and community mapping

Working Conditions

• Ability and willingness to travel and work in project locations, including working in rural communities, unusual hours and stressful and insecure environments.

go to method of application »

Role

• The Community Mobilization Coordinator will provide technical assistance for the design, implementation, monitoring, and evaluation of SBC/community mobilization strategies and strengthening the capacity of SC partners and their frontline workers in SBC/community mobilization. S/he will ensure the utilization of evidence-based, best practices and SC’s global SBC Framework and Process to inform the development of effective SBC strategies, frameworks, tools, materials for the SBC interventions on PLANE Window 3 in consultation with the SBC Manager.
• The post holder will also support SC's efforts to address the demand side barriers to education, particularly for out of school children, including girls and children living with disabilities, through SBC technical assistance.
• Under the guidance of the SBC Manager and Field Manager Kaduna/Jigawa, the Community Mobilization Coordinator will also support SC's efforts in creating equitable Partnerships with communities, local  and consortium partners that relate to the project’s SBC components. Specifically, this work will entail support to PMC, the consortium partner with whom SC has joint plans and a teaming agreement to incorporate SBC interventions within this project, develop SBC strategic plans, coordinate delivery of community-based interventions and help manage relationships with state and local partners.

Main Responsibilities
Programme Support (typically will be at field level):

• Under the leadership of an SBC Manager and Field Manager in Kaduna/Jigawa, and working with other team members, the post holder will;
• Provide technical support to evidence-informed SBC approaches and activities to influence shifts in community norms, attitudes and behaviours  in support of learning by households and communities;
• Provide oversight and coordinate day to day implementation, monitoring and suppervision of community mobilization activities across implementation LGAs and communities, in collaboration with project partners, government and community stakeholders against intended objectives, targets, and timelines;
• Provide technical support in the design, planning, implementation and monitoring of a comprehensive SBC strategy, in close coordination with other technical colleagues and PMC;
• Collaborate with MEAL colleagues to contribute to formative research and evaluation protocols, tools, training, data collection, analysis and report writing;
• Work with PMC to develop, adapt and pretest SBCC packages (framework, tools, messages, and materials) on community support to learning for use by PMC and community volunteers;
• Contribute to development of detailed implementation plans, work plans and budgets for PMC and SC-supported SBC interventions, and support high quality and timely delivery of deliverables against intended objectives, targets, and timelines;
• Facilitate and maintain relationship with community leaders, community members and structures such as SBMCs, WDCs and community focal persons;
• Supervise recruitment of community volunteers and facilitators in consultation with community leaders and LGA partners
• Prepare required reporting for social and behavior change activities.

Capacity Strengthening:

• Coordinate SBC program components, including undertaking field visits to partners to oversee implementation, provide on-site feedback and supportive supervision on required improvements, and generate field visit reports with timely and appropriate follow-up on action points;
• Provide ongoing training, mentoring and support to community mobilisation officers, and partner staff, including community focal persons, encourage the development of peer networks and learning opportunities, including through review meetings.

Partner Management:

• Under the supervision of the SBC Manager, liaise and maintain relationships with PMC, SC’s communication partner, with whom the organization has joint ambition/plans/teaming agreement on the SBC and communication components for PLANE;
• Ensure that all supported SBC activities from Partners are appropriately planned and delivered, and report on progress monthly;
• Provide support and ensure the quality of the work of SC and partners' selected consultants and staff working on community mobilisation and support to learning.

Representation & Advocacy & Organisational Learning:

• Ensure that Save the Children's and PMC’s work is coordinated with other agencies and the Government's efforts and support Interagency Coordination forums, advocating for the specific needs of children. This may involve supporting coordination working groups within the  project supported communities, LGAs and at the State level;
• In cooperation with Advocacy team, ensure community-based and social accountability initiatives are linked with policy influencing;
• Contribute to communications and media work as required through correction of data and information and sharing with the project heads;
• In cooperation with the MEAL Team, provide tools and support to project staff for the effective monitoring and evaluation of SBC and community capacity strengthening efforts, enabling measurable outcomes and impact to be demonstrated;
• Ensure documentation and dissemination of programme results, including success stories and case studies in close coordination with SCI Nigeria’s Knowledge Management team;
• Ensure that all materials produced have been posted to PLANE’s Sharepoint/Onenet site, SC workplace and external platforms in collaboration with the CO Media and Comms Team;
• Ensure the PLANE experience and learning is shared and given recognition at stakeholder meetings, workshops, donors and other engagements.

General:

• Comply with Save the Children policies and practices concerning child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.

Core Behaviours
Understanding community contexts and application of community mobilisation and humanitarian principles:

• Ensures that program goals and activities uphold the principles of the critical national and international humanitarian frameworks, codes, and commitments as well as Save the Children’s community mobilisation principles and UNICEF’s Community Engagement Standards
• Integrates to communities accountability principles into their approach to engaging with communities.

Achieving results effectively:

• Ensures efficient and transparent use of resources following internal controls
• Establishes effective engagement mechanisms with community and institutional structures and leadership.
• Addresses difficult situations and makes tough decisions confidently and calmly
• Considers the broader impact of decisions in the short and long term.
• Continuously provides feedback and updates to achieve improved results
• Coordinates with stakeholders to avoid duplication and maximize resources
• Documents lessons learned and applied them to future projects.

Maintaining and developing collaborative relationships:

• Actively listens to different perspectives and experiences of stakeholders
• Engages with project participants in a way that empowers and facilitates community-led / collective action
• Actively participates in networks to access and contribute to good practice
• Demonstartes good understanding of local cultures and establishes and maintains clear communication and dialogue with project participants, including community formal and informal leadership, school staff and management structures, and existing community structures.
• Establishes clear objectives with teams and individuals and monitors progress and performance.

Operating safely and securely:

• Identifies and communicates risk and threats and minimizes these for oneself and the organization
• Takes measures to do no harm and to minimize risks for partners and the communities
• Reduces vulnerability by complying with safety and security protocols set by the organization

Managing yourself in a pressured and changing environment:

• Helps team members to practice stress management through prioritization of workloads and modeling of appropriate self-care
• Remains effective and retains perspective in the face of complex or demanding situations
• Demonstrates personal integrity by using one's position responsibly and fairly
• Maintains ethical and professional behavior following relevant codes of conduct
• Plans, prioritize and perform tasks well under pressure
• Takes responsibility for own work and the impact of own actions

Leadership: Action; Thinking; Self; Inspiring; Developing Others:

• Builds own awareness of the bigger global picture by using a broad range of sources to gather data
• Demonstrates approachability and trust by listening carefully to others and valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings
• Demonstrates self-development and management by taking responsibility for own development and actively seeking out feedback to understand their strengths and weaknesses better
• Makes positive statements about work
• Effectively influences others by understanding their interests and showing how they will be met by own preferred solution
• Gives constructive feedback to enhance capabilities and responsibilities to another for their development.

Qualifications & Experience
Essential:

• Master's Degree in Social or Behavioral Sciences, Public Health, Education, Nutrition, Communications, Marketing, Public Relations, or related fields;
• At least five years of  SBC/community mobilization-specific experience in planning, development, implementation, monitoring, and evaluation of SBC strategies and materials as well as related training;
• Experience in planning and implementing participatory learning and community action approaches
• Experienced in pre-testing and concept-testing of SBC approaches and content;
• Master trainer and a good facilitator;
• Strong organizational skills and ability to lead a stream of work;
• Ability to work independently as well as in cooperation with a multi-cultural team;
• Ability to think creatively and strategically;
• The proven capacity of management, leadership, and teamwork;
• Excellent communication skills and a willingness to be respectful, kind, sensitive, and empathize with all beneficiaries and their carers;
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions;
• Ability to supervise and work collaboratively with community structures;
• Demonstrable ability at report writing ;
• Prepared to live and work in an uncertain security environment;
• Proficient writing and verbal communication skills;
• Must be able to read, write and speak fluent English and Local languages (Hausa);
• Ability and willingness to frequently travel and stay at the field;
• Commitment to and understanding of Save the Children's aims, values, and principles;
• Relevant computer software skills (including, at a minimum, the standard applications in MS Office)

Desirable:

• Experience in conducting formative research, concept-testing and community mapping

Working Conditions

• Ability and willingness to travel and work in project locations, including working in rural communities, unusual hours and stressful and insecure environments.

go to method of application »

Introduction

• Save the Children International is a 'dual mandate organization and as such equal priority will be given to both humanitarian and development work. Save the Children will support programs in sudden onset and chronic emergencies as part of a commitment to work with children through humanitarian interventions. This is the only way we will be able to ensure that some of the fundamental rights that we believe children have, such as survival, safety, and constant access to protection and education, can be guaranteed.
• Partnership For Learning For All In Nigeria (PLANE)  - is an FCDO funded education project in Jigawa, Katsina and Kano, SC will be implementing window 3 in these three states and will use evidence-based approaches to enable and increase community-based support for learning for 200,000 marginalised children, especially girls and children with disabilities, through building foundational competencies, fostering empowerment, strengthening protection systems and supporting families to overcome demand-side barriers to productive education opportunities.

Role

• The Community Mobilization Officer will provide technical assistance for the planning, implementation, monitoring, and evaluation of SBC/community mobilization strategies and strengthening the capacity of SC partners and their frontline workers in SBC/community mobilization.
• S/he will ensure the utilization of evidence-based, best practices and SC’s global SBC Framework and Process to inform planning, development of tools, and materials for the SBC interventions on PLANE Window 3 in consultation with the SBC Coordinator and SBC Manager.
• The post holder will also support SC's efforts to address the demand side barriers to education, particularly for out of school children, including girls and children living with disabilities.
• Under the guidance of the SBC Coordinator, the Community Mobilization Officer will support SC's efforts in creating equitable Partnerships with communities, local  and consortium partners that relate to the project’s SBC components. Specifically, this work will entail support to PMC, the consortium partner with whom SC has joint plans and a teaming agreement to incorporate SBC interventions within this project, support delivery of community-based interventions, and help manage relationships with local partners.

Main Responsibilities
Programme Support (typically will be at field level):

• Under the leadership of an SBC Coordinator, and working with other team members, the post holder will;
• Provide day to day oversight and support towards implementation, monitoring and suppervision of community mobilization activities across implementation LGAs and communities, in collaboration with project partners, government and community stakeholders against intended objectives, targets, and timelines.
• Contribute to the carrying out of formative research, baseline assessments, and community mapping, including development of evaluation protocols, tools, training, data collection.
• Support the development of an evidence-informed SBC strategy, approaches and activities to influence shifts in community norms, attitudes and behaviours  in support of learning by households and communities, in close coordination with other technical team and PMC;
• Contribute to development of detailed implementation plans, work plans and budgets for PMC and SC-supported SBC interventions;
• Work with PMC to develop, adapt and pretest SBCC packages (framework, tools, messages, and materials) on community support to learning for use by PMC and community volunteers;
• Facilitate and maintain relationship with community leaders, community members and structures such as SBMCs, WDCs and community focal persons;
• Support recruitment of community volunteers and facilitators in consultation with community leaders and LGA partners
• Prepare required periodic reporting for social and behavior change activities.

Capacity Strengthening:

• Undertake field visits to partners to oversee implementation, including provision of on-site feedback and supportive supervision on required improvements, and generate field visit reports with timely and appropriate follow-up on action points.
• Support training of community volunteers and other relevant community partners, and ongoing capacity strengthening through mentoring and supportive supervision and encourage the development of peer networks and learning opportunities, including through review meetings.

Partner Management:

• Under the supervision of the SBC Coordinator, SBC Manager and Field Manager, liaise and maintain relationships with PMC, SC’s communication partner, with whom the organization has joint ambition/plans/teaming agreement on the SBC and communication components for PLANE;
• Ensure that all supported SBC activities from Partners are appropriately planned and delivered, and report on progress monthly.

Representation & Advocacy & Organisational Learning:

• Ensure that Save the Children's and PMC’s work is coordinated with other agencies and the Government's efforts and support Interagency Coordination forums, advocating for the specific needs of children. This may involve supporting coordination working groups within the  project supported communities, LGAs and at the State level;
• In cooperation with Advocacy team, ensure community-based and social accountability initiatives are linked with policy influencing;
• Contribute to communications and media work as required through correction of data and information and sharing with the team leads;
• In cooperation with the MEAL Team, conduct data quality assessments and support community volunteers to effectively document and report community mobilization activities using appropriate tools.
• Support documentation and dissemination of programme results, including success stories and case studies in close coordination with SCI Nigeria’s Knowledge Management team;
• Support in sharing the PLANE experience and learning at stakeholder meetings, workshops, donors and other engagements as appropriate

General:

• Comply with Save the Children policies and practices concerning child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.

Core Behaviours
Understanding community contexts and application of community mobilisation and humanitarian principles:

• Ensures that program goals and activities uphold the principles of the critical national and international humanitarian frameworks, codes, and commitments as well as Save the Children’s community mobilisation principles and UNICEF’s Community Engagement Standards
• Integrates accountability to communities principles into their approach to engaging with communities

Achieving results effectively:

• Establishes effective engagement mechanisms with community and institutional structures and leadership.
• Addresses difficult situations and makes tough decisions confidently and calmly
• Considers the broader impact of decisions in the short and long term.
• Continuously provides feedback and updates to achieve improved results
• Coordinates with stakeholders to avoid duplication and maximize resources
• Documents lessons learned and applied them to future projects

Maintaining and developing collaborative relationships:

• Actively listens to different perspectives and experiences of stakeholders
• Engages with project participants in a way that empowers and facilitates community-led / collective action
• Actively participates in LGA and Ward structure meetings to enhance effective coordination
• Demonstartes good understanding of local cultures establishes and maintains clear communication and dialogue with project participants, including community formal and informal leadership, school staff and management structures, and existing community structures.
• Establishes clear objectives with teams and individuals and monitors progress and performance

Operating safely and securely:

• Identifies and communicates risk and threats and minimizes these for oneself and the organization
• Takes measures to do no harm and to minimize risks for partners and the communities
• Reduces vulnerability by complying with safety and security protocols set by the organization

Managing yourself in a pressured and changing environment:

• Helps team members to practice stress management through prioritization of workloads and modeling of appropriate self-care
• Remains effective and retains perspective in the face of complex or demanding situations
• Demonstrates personal integrity by using one's position responsibly and fairly
• Maintains ethical and professional behavior following relevant codes of conduct
• Plans, prioritize and perform tasks well under pressure
• Takes responsibility for own work and the impact of own actions

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

Qualifications & Experience
Essential:

• Minimum of a B.Sc / HND in Social or Behavioral Sciences, Public Health, Education, Nutrition, Communications, Marketing, Public Relations, or related fields;
• At least three years experience implementing SBC/Community mobilization related interventions, monitoring, supervision and training;
• Experience in planning and implementing participatory learning and community action approaches is an asset;
• Master trainer and a good facilitator
• Ability to supervise and work collaboratively with community structures;
• Experienced in pre-testing and concept-testing of SBC approaches and content;
• Excellent communication skills and a willingness to be respectful, kind, sensitive, and empathize with all beneficiaries and their carers;
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions;
• Demonstrable ability at report writing;
• Prepared to live and work in an uncertain security environment;
• Ability to work independently as well as in cooperation with a multi-cultural team;
• Ability to think creatively and strategically;
• Proficient writing and verbal communication skills;
• Must be able to read, write and speak fluent English and Local languages (Hausa);
• Ability and willingness to frequently travel and stay at the field;
• Commitment to and understanding of Save the Children's aims, values, and principles;
• Relevant computer software skills (including, at a minimum, the standard applications in MS Office)

Desirable:

• Experience in conducting formative research, concept-testing and community mapping

Working Conditions:

• Ability and willingness to travel and work in project locations, including working in rurual communities, unusual hours and stressful and insecure environments.

go to method of application »

Role Purpose

• To provide technical leadership for development and management of accountability structures and systems across the country program.
• The role is responsible for ensuring fully embedded practical and effective mechanisms for accountability to children within the country program, via capacity building, championing and supporting implementation.

Key Areas of Accountability
Leadership and Strategy:

• Lead on strategies and provide guidance related to the CO’s accountability systems.

Accountability to Affected Population:

• Champion accountability to children and communities and child participation across programs and support all program team to understand their roles and responsibilities in this area.
• Support programs to develop and implement a strategy that is informed by children’s voices and promotes their rights.
• Ensure plans to promote accountability to affected populations (AAP) and child participation are documented in the strategy and adequately budgeted for in the master budget.
• Contribute to program strategy development by advising leadership to identify appropriate AAP and child participation approaches for different phases of the response (from the initial phase to longer term recovery efforts), recognising that approaches should evolve over time.
• Champion the use of accountability data and child/community participation analysis to influence strategic decision-making and advocacy.

Information Sharing:

• Support accountability focal points to develop information sharing plan, analyse information needs and appropriate and trusted information sharing approaches. This may be done through use of secondary data or/and through integrated information needs assessment
• Support focal points to establish appropriate information sharing channels for children and communities based on identified preference.
• In collaboration with child safeguarding and the communications team, lead on the development of child-friendly information sharing materials for all programs to ensure that children and communities are aware of Save the Children, its work and what they should expect (including expected behaviour of staff and volunteers).
• Advise thematic and project teams on good practice in child-friendly information sharing.

Child and Community Participation:

• Foster an environment of innovation and creativity in community participation especially child participation
• Build capacity of accountability focal points on child participation
• Provide support to focal point to conduct quarterly child consultation sessions in programs
• Coordinate, consolidate and document lessons learned and best practices of child participation and share with relevant stakeholders.

Feedback and Reporting Mechanisms:

• Use analysis of the context and community preferences to design appropriate feedback and reporting channels that are accessible to children and deprived and marginalised groups.
• Work with the focal points to develop a Feedback Handling Standard Operating Procedure and ensure that feedback is handled in line with it, with consideration of appropriate data protection procedures.
• Support the focal points to analyse and present feedback data to help inform decision-making and improve programme quality.
• Provide technical support to focal points and Programme Implementation teams to ensure the feedback loop is closed meaningfully, in a timely manner and with quality.

Manage Country Office Toll Free Line:

• Manage toll free number and other means of Feedback Response Mechanism (FRM) and ensure all FRMs (hotline, complaint box, hoarding board) are functional at State, LGA and community levels
• Manage FRM Central Database; aggregate complaints/feedbacks from field level databases into the central feedback database.
• Periodic supervision to ensure feedback are logged in a professional and timely manner and beneficiaries are communicated with the in a dignified manner regarding their complaints/feedback
• Provide FRM Report on a quarterly basis
• Support MEAL Coordinators/Accountability focal points to conduct survey for Feedback Satisfaction Assessment
• Coordinate, consolidate and document lessons learned and best practices and share with relevant stakeholders.

Coordination with Program Team:

• Work closely with accountability focal points to ensure timely information sharing and active participation of beneficiaries.
• Work closely with program staff to ensure quality are met in child participation.
• Ensure that Program Staff handle and document complaints as per FRM Design specifications.
• Support Program Team in verification of complaints registered & ensure the timely resolution of the feedback & completion of FRM database.
• Support in ensuring that all information gotten from affected persons is incorporated to program implementation where necessary

General:

• Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• Any other duties emerge as CO priorities

Additional Job Responsibilities:

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Qualifications and Experience
Essential:

• At least a Bachelor's Degree in related field and 7 years of professional experience.
• Previous experience with local or international NGOs on Accountability
• Good understanding of accountability principles in terms of donors and organisational management but critically also to beneficiaries.
• Promotes the rights of children in own work and in work with colleagues and peers.
• Displays a commitment to the safe, meaningful and ethical participation of all children.
• Builds the understanding and capacity of others in child participation.
• Promotes an enabling environment for participation, and accountability to children.
• Demonstrates an understanding of how to include the voice of children in programme and advocacy work.
• Influences others to adopt good practices in relation to safeguarding.
• Displays a commitment to ensuring everything we do considers the most deprived and marginalised children.
• An aptitude for reviewing, synthesizing and analysing information/ data and producing quality reports.
• Demonstrable ability to design gender aware and/or transformative approaches and strategies within sector programs and humanitarian programs.
• A proven track record in conducting program-based gender analysis, preferably using participatory methodologies.
• Extensive experience and understanding of programming cycles and key milestones and processes.
• Advanced computer literacy (MS Office applications, web-based applications and advanced statistical package utilization e.g SPSS,STATA-12,DHIS etc)
• Good interpersonal skills and influencing skills
• Ability to work within a team setting
• Independence, adaptability and flexibility
• Ability to work in partnership with government and other NGO’s staff.
• Ability to mobilise people – to develop and maintain relationships with staff and communities to ensure their participation in Save the Children’s ways of working.
• Knowledge and experience of child safeguarding policies and procedures.

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving results together with children and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
• Creates a managerial environment in-country to lead, enable and maintain our culture of child safeguarding

Ambition:

• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same
• Widely shares personal vision for Save the Children, engages and motivates others
• Future oriented, thinks strategically and on a global scale

Collaboration:

• Builds and maintains effective relationships, with own team, colleagues, members, donors and partners
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency
• Always acts in the best interests of children

Equal Opportunities:

• The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

• We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

• The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety:

• The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.