Latest Jobs at Norwegian Refugee Council (NRC)

What We Are Looking For

• This role is central to driving the creation of programmes that make key market systems work better for the people NRC Nigeria serves.
• As the Cash & Market Systems Programme Development Manager (PDM), you’ll provide market systems and Cash & Voucher Assistance (CVA) technical leadership across the full program cycle—from new business development and design to implementation and close-out.
• You’ll also lead our multi-sector Rapid Response Mechanism (RRM), delivered exclusively through Multi-Purpose Cash Assistance (MPCA) and through local partners.
• Your strategic insight will help shape cash and market-sensitive Core Competency (CC) and thematic development processes. This includes conducting market and feasibility assessments to inform project design, and developing systems, standards, and tools to enhance quality, efficiency, monitoring, reporting, and risk management.
• You’ll play a key role in cross-functional coordination, capacity building for NRC and partner staff, and external engagement—actively participating in the Cash Working Group (CWG), Rapid Response Working Group (RRM WG), and other relevant platforms involving private sector and state actors.

What You Will Do

• Lead, Initiate, coordinate and manage the development and the implementation through local partners of the RRM, ensuring that activities are delivered in accordance with project proposals, donor requirements, and established standards for implementation, budget management, documentation, and reporting.
• Develop guidelines, SOPs, and training materials to support the integration of cash and market systems across CCs and program areas.
• Responsible of development and manage funding proposal, project budgets and donor reports
• Contribute to, review and advise on adaptations of program strategies to ensure the integration of Cash & Market Systems and promote growth and sustainability.
• Technically assist and support CC teams in applying cash and market systems in their programs according to established plans of action.
• Ensure the capacity building of Partners and NRC staff through transfer key skills and develop knowledge and skills required for the assigned area of work in which humanitarian assistance is provided to be most effective in assisting the project implementation and the team.
• Liaison and collaborate with relevant local and national authorities and stakeholders and represent NRC in relevant forums/cluster/working groups.
• Adhere to NRC policies, procedures, guidance and guidelines. Promote the rights of IDPs/returnees in line with the advocacy strategy

What You Will Bring

• Professional Competencies
• Bachelor’s degree in social sciences, Development Studies, Business Studies or Economics another relevant field highly preferred.
• At least 4 years of field experience in cash and market-based programming with a focus on market systems, at least 3 years in a management role.
• Understanding and experience of the specific demands of CVA and market-based programming in humanitarian response settings, including but not limited to Nigeria.
• Demonstrated experience with multi-sector emergency response, including MPCA and RRM
• Experience in directly building partnerships with the private sector and working with local Partners
• Familiarity with digital payment platforms and CVA delivery tools.
• Fluency in English both spoken and written required

Context related skills, knowledge and experience:

• Experience with cash and market – based programming in the development/ humanitarian field in Northeast Nigeria or similar contexts
• Experience working with local Partners
• Robust experience with market analysis in the humanitarian sector
• Experience with inter-agency coordination in the development/ humanitarian field
• Very strong analytical skills (experience in collecting and large sizes of analysing data)
• Excellent facilitation and presentation skills
• Behavioural competencies
• Working with people: strong inter-personal skills and a collaborative attitude and willingness to work in a team.
• Strategic and system thinking
• Planning and delivering results.
• Communicating with impact and respect
• Empowering others/enabling others to deliver.

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Responsibilities

Generic responsibilities 

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Ensure ICT equipment, hardware, software and other resources are made available and well maintained.
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents 
• Promote and share ideas for improvement of the support function

Specific responsibilities 

• Adheres to and supports for implementation of NRC ICT policies and procedures, handbooks, and guidelines. 
• Sets up and configures general hardware, peripherals and accounts assigning security level
• Visit NRC field offices to provide support for internet setup on new bases according to ICT-HO Standards.
• S/he will oversee the staff support, ICT Policy compliance, hardware/software including troubleshooting’s for the smooth running of business operation of the Area Office and sub deep field offices under his responsibility.
• Ensure performance monitoring of ISP links to the assigned duty office.
• Provide proactive and responsive support to all end-users including field offices by implementing a helpdesk system that will capture regular support issues for the purpose of generating management information required for performance improvement.
• Report to the Area support Manager the breakdowns and difficulties encountered in the resolution of incidents.
• Ensure delivery of client Microsoft Outlook setup and troubleshooting outlook issues and webmail access.
• Ensure preventive maintenance of computer equipment according to the policies in place.
• Manage the Local Area Network (LAN) and the Wireless Local Area Network, with aim of optimal performance of the network infrastructure for Internet connections (fibre, radio, VSAT), access to cloud applications, data storage, and backup on the Cloud (0365), Cisco Meraki networks, UPS and backup power systems, security of ICT installations (air conditioning, electricity, physical access), desktop computers and laptops, smartphones, software, and mobile applications.
• Send the monthly report of anomalies to the Area support manager for verification and compilation.
• Ensure delivery of critical Microsoft Windows (Client) operating system patch and updates of network schema.

Qualifications

Generic professional competencies: 

• Experience from working as ICT Assistant/ICT Officer in a humanitarian/recovery context preferably with a similar organization like NRC.
• Documented experience in related to network management and cloud networking
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal

Context/ Specific skills, knowledge, and experience: 

• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication) 
• Office organization skills,
• Knowledge of Microsoft office 365, Access, and SharePoint is required.
• Certification in ITIL, Microsoft Certified Systems Engineer (MCSE), and Cisco CCNA will be an added advantage.
• Knowledge in Solar Energy Infrastructures; such Inverters, Batteries, and other Controllers,
• Microsoft Power Platform-Power Apps, Power Automate, Power Virtual Agent and Power Bi,
• ERP-Finance System (UNIT 4 Agresso and Excel VBA-Macro)
• Cisco Meraki Cloud Networks Infrastructure
• Fluency in Hausa is an asset