Career Opportunities at MTN Nigeria

Reports To: Senior Manager Sales and Trade Development

Division: Sales and Distribution 

Description

• Execute the retail strategy in the territory to achieve the objective of retail expansion, dominance, mind share and loyalty in the region.
• Identify, create and execute Communal & Goodwill events and sponsorship initiatives in the region to drive affinity and localization of the MTN brand in the region.
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). 
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year. 
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom-line results and company image/reputation. 
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Plan and manage supplier relationships with Distribution companies and customer relationships. 
• Collaborate cross-functionally – NWG, Marketing, Enterprise Solution, CR, in the regional and territorial engine rooms to ensure commercial alignment in achieving the objectives of revenue, profitability & market share in the sub-region.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Achieve BTL visibility objectives across all outlet types and categories in the region through the effective planning and execution of merchandising.
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
• Develop and execute territory-specific trade marketing initiatives to ensure achievement of the business objectives in the region.
• Develop and manage profitable and sustainable partnerships to achieve our data device and mobile money objectives in the territory.
• Ensure standard look and feel across all MTN retail outlet types in the territory
• Ensure effective communication of the MTN brand and proposition at the retail layer of the distribution channel
• Assist in establishing and maintaining a consistent corporate image throughout product lines, promotional materials, and events.
• Coordinate the presence and relationship of MTNN with stakeholders and policymakers at the Regional levels.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Education:

• First  degree in any related discipline 
• Fluent in English
• Possession of a Master’s degree may be an advantage

Experience:

6- 13 years’ experience which includes:

• Minimum of 3 years experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry

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Reports To: Senior Manager Segment Management

Division: Enterprise Business

Description

• Contribute to the ambition 2025 market plans with clear strategy to action / operational plans
• Plan and develop SoHo/Micro Sub-Segment growth strategy in conjunction with Solution Development, Brand & Communications, Sales Enablement, and other relevant Units across MTNN
• Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, marketing spend, average revenue per user (ARPU), return on investment (ROI) as well as proposing next steps
• Develop creative and innovative approaches to drive sustainable growth in the Micro Sub-Segment market
• Provide direction for the development of communications to drive understanding of value proposition and achieve business objectives
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Utilize strong analytics skills to understand customer behavior and position solutions working with relevant units across the business 
• Apply research skill to accomplish business objectives; analyze data, search for patterns and trends, develop key findings, conclusions and indicated actions from qualitative/quantitative customer research.
• Provide support for advertising/promotions/events independently from concepts stage (agency briefing – script-storyboard development) to execution (production-flighting).
• Identify, review and monitor demographic and vertical profiles of the Micro sub-segment
• Ensure Micro sub-segment marketing strategies based on clear value propositions that are aligned to maximize existing and new opportunities.
• Evaluate new market opportunities for expansion and revenue growth
• Provide delivery and performance tracking support to Senior Manager, SME Segment
• Drive technology / ICT usage and uptake across SoHo’s and Micro segments in Nigeria 
• Implement key decisions made by the Senior Manager, SME Segment, ensuring that they are tailored to the needs of the Micro Sub-Segment
• Review market and internal conditions and develop marketing strategies that grow MTNN’s revenue streams and exceeds individual targets and objectives and assist department in planning and developing budgets for the upcoming year.
• Integrate quality management procedures to all business processes within the Micro Sub-Segment function and their effective deployment on a day-to-day basis.
• Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all set targets and KPI’s are met or exceeded.
• Provide any other necessary assistance required in support of the business plan or tactical plans agreed on an ad-hoc basis
• Continuously engage and interact with the various sub segments and behavioral clusters across defined segments to clearly identify solutions that suit each subsegment   

Education:

• First degree in Business Administration, Marketing, Economics, Finance or any related discipline
• Fluent in English
• Master’s degree in Business Administration will be an added advantage

Experience:

6 - 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in the enterprise market in the telecommunications industry
• Experience in developing propositions, channel development as well as sourcing new business opportunities
• Knowledge of functions & operations of the Telecommunications industry.

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Reports To: General Manager Fixed Broadband

Division: COO's Office

Description

• Produce the detailed development and management plan for Broadband solutions
• Undertake the detailed, technical delivery of all broadband requirements in conjunction with all other IT units 
• Understanding of the interworking relationship between various RF technologies like 3G, Wi-Fi, Wimax, LTE and the convergence roadmap.
• Collaborate with the NWG Manager broadband operations and supply required inputs for a timely development of the broadband deployment plan.
• Manage the implementation of the Broadband strategy in such a way as to ensure technology evolution capability
• Ensure overall demand adherence to timelines, demand management processes and policies
• Prepare the CAPEX budget for equipment and rollout of the data network.
• Ensure that the implementation of the data network is synchronized with data demand forecast
• Manage the detailed planning of data network to ensure that sufficient capacity is provided to support marketing’s subscriber forecast and adequate headroom in line with NWG’s strategy.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on ambition 2025
• Interface with other stakeholder teams in MTNN to deliver on the Fixed broadband strategy.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless broadband service experience.
• Manage and maintain relationships with internal stakeholders
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Co-ordinate all Infrastructure Providers, Customers, Vendors & Various Cluster teams, as well as resolve escalated issues.
• Maintain Agile practice and build strong partnerships across the business, vendors, and traditional IT leaderships and drive the culture of Agile throughout the partner ecosystem. 
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Telecommunications Engineering or related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization 
• Experience within an RF Planning and Optimization function in the telecommunications environment
• Experience of mobile broadband techniques and standards
• Experience of working on a multi-vendor network with emphasis on Ericsson and Huawei equipment

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Reports To: Manager Sales & Trade Development

Division: Sales and Distribution

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified Provide Informal training in shops on products, services and promotions being run by marketing ,channel or region and on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
• Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8-10 visit a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly / monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Manage stock in channel and provide appropriate reports as follows;
• Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
• Obtain list of SIM distribution by Trade Partners from Distributor Account Executives  on an ongoing basis and report weekly
• Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
• Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
• Provide training on site to Increase product knowledge
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure info from DAE on TPs product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Ensure all visited outlets give info on where, when, price etc. of products and provide weekly report
• Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
• Target 65% space within each outlet (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Ensure 100% POS Distribution to all channels of distribution within 14 days of release
• Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
• Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
• Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified  - Produce weekly report
• Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
• Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
• Gather market information and provide feedback to management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. 
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education:

• First degree  Preferably social sciences
• Fluent in English

Experience:

• 1-3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Sales & Marketing experience in a fast moving consumer goods environment

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Reports To: Manager Commercial and Indirect Sourcing

Division: Finance

Description

• Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
• Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
• Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
• Coordinate the monitoring of purchase orders raised on the computerized system.
• Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
• Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
• Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilization, task clarity and efficient delivery of customer’s needs.
• Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
• Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
• Ensure user department get their PR/PO issues resolved amicably.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required

Educatin:

• First degree in any related discipline  
• PGD, MBA and CIPS will be an added advantage
• Fluent in English

Experience:

• 3 - 7 years experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization 
• Experience in purchasing function,
• Proficient in MS Office Applications and other Microsoft tools
• Understanding of ORACLE FUSION and application