Career Opportunities at Atriler Hotel Limited

REPORTS TO : FRONT OFFICE MANAGER

GENERAL JOB DESCRIPTION

This role is responsible for the supervision of all front office staff, guests’ reservation, service delivery from shift to shift. Maintains a professional working environment in front office department and fulfill a variety of job functions, such as; training employees and assigning tasks, solving problems, implementing procedures, providing customer service and reporting to company managers.

DUTIES & RESPONSIBILITIES

• Responsible for the supervision of front office staff daily activities from shift to shift.
• Supervises front office staff to ensure service delivery, guests’ reservations, cash control, accounts reconciliations, guest billing and invoicing on a shift-to-shift basis.
• Supervises front office personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Monitors front office personnel to ensure guests receive warm attention.
• Monitors and updates apartment’ reservations status.
• Confirms guest’s cash and non-cash payments, issues appropriate receipts and key release.
• Ensures appropriate and timely generation/circulation of occupancy lists.
• Vets ALL documents before release from front office whether to the guest or within Peniel.
• Ensures timely loggings, positing, accountant reconciliations and printing of all guests bills daily.
• Work with Housekeeping and maintenance on daily operations with regards to guest room status.
• Review front office log books daily to monitor all activities.
• Follow up all guests’ complaints to logical /conclusive end and record in log book.
• Verify front office activities/check list of duties per shift to ensure validity.
• Responsible for activating all guests accounts, set credit limits and close all guests accounts as and when due.
• Monitor all accounts and transactions on SAGE and acts accordingly for example disabling guests’ accounts after check outs; monitoring an account which is close to credit limits etc.
• Issues guest apartment lock up notice to defaulting guests and notifies security head on actions taken upon expiration of payment;
• Ensures effective and smooth running of the business center.
• Ensures business Centre equipment and environs are in good working condition.
• Ensure appropriate handover and information transfer from shift to shift.
• Ensures ALL guests are politely attended to and guest’s expectations met.
• Ensure FOs update of all Peachtree postings on back up document before the close of each shift
• Verify and appendage postings and check lists per shifts
• Allocation of rooms to meet guest request

EDUCATION & TRAINING

• B.Sc.  in Business Administration, Management or any other related field

KNOWLEDGE & EXPERIENCE

• A minimum of 3-5 years in similar role.

SKILLS & ABILITIES

• Proficient in MS Office
• Excellent organizational and multitasking abilities
• Possess strong leadership skills.
• Possess excellent communication and interpersonal skills.
• Should possess problem-solving abilities.
• Good communication skills

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REPORTS TO: TEAM LEAD, FINANCE & ACCOUNTS

GENERAL JOB DESCRIPTION

The occupant of this role will perform the day-to-day operations of the store within the organization. He/she will be responsible for receiving and ensuring that supplies and equipment’s required for effective daily operations in the hotel are provided.

DUTIES & RESPONSIBILITIES

• Making requests for supplies, receiving deliveries, and ensuring cleanliness of all work areas.
• Keeping storage and receiving areas clean and tidy, and enforcing all company standards and procedures.
• Performing inventory audits to determine inventory levels and needs and also carrying out physical stock audits on a regular basis.
• Responsible for keeping inventory and stock records, as well as compiling records of expenditures/consumptions periodically.
• Responsible for receiving and dispatching all goods and deliveries in and out of the company to the appropriate point of contact/storage area following standards for issuing/ receiving stock within the store’s area of operation.
• Ensures store requisition form is signed by the person collecting the goods and entering into the Inventory/Materials Management System.
• Verifying that all supplies and goods received are listed on requisitions/orders and invoices, guaranteeing that the goods arrived as per the agreed purchase, delivery note, and agreed on quantity and filing them in the appropriate folder.
• Responsible for rejecting damaged, unacceptable, or incorrect items and following-up on the return process.
• Responsible for the update of the Materials Management System/Inventory Management System, ensuring to post all invoices and requisitions.
• Follow all company policies and procedures in the discharge of duties
• Other duties as may be assigned to you.

EDUCATION & TRAINING

• A Bachelor’s Degree /or certification in hospitality.

KNOWLEDGE & EXPERIENCE

• A minimum of 2-5 years of experience in similar role.

SKILLS & ABILITIES

• Relevant hospitality operations certification required
• Strong knowledge and background in hospitality operations/management
• Strong communication, organizational and interpersonal skills
• Pays attention to details.
• Ability to work well under pressure.
• Excellent problem-solving
• Proficiency in MS Office Suite, IT and software dexterity
• Conversance with Opera hospitality software is an added advantage
• Excellent knowledge of technical management, information analysis and of computer software systems
• Technical and analytical skills

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REPORTS TO TEAM LEAD, KITCHEN ADMINISTRATOR

GENERAL JOB DESCRIPTION

The Job purpose of this role is to assist the Stewarding Team, Restaurant Outlets, and Food and Beverage Supervisor in the cleaning and organizing of the Kitchen and Food and Beverage Outlets.

DUTIES & RESPONSIBILITIES·

• Perform special cleaning projects as assigned.
• Ensure proper set-up, breakdown and maintenance of all banquet functions.
• Ensure that floors are swept and mopped. Keep floors clean and dry, spills are picked up immediately using wet floor signs, dry rags, and dry mops.
• Clean walls, tables, racks, sinks, floor mats and disposal area. Polish stainless steel.
• Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by the Executive Chef or Chef of their respective area of responsibility.
• Maintain organization and ensure proper storage and cleaning of all rolling stock and racks, silver, presoaking and operation of dish machine.
• Ensure all trash is emptied at end of shifts; containers washed out and returned to kitchens.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

EDUCATION & TRAINING

• Minimum of an SSCE certificate.

KNOWLEDGE & EXPERIENCE

• About 1-3years work experience in hospitality or related field.

SKILLS & ABILITIES

• Good oral and written communication.
• Ability to lead oneself.
• Problem solving skills
• Should be able to think critically.
• Should possess relationship management skills.
• Excellent interpersonal skills.
• Should be self-motivated.
• Outstanding customer service skills
• Strong interpersonal skills 

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REPORTS TO: OPERATIONS MANAGER

DUTIES & RESPONSIBILITIES

• Clean apartments, public areas, rooms and other work areas so that health standards are met.
• Clean rugs, carpets and upholstered furniture, using vacuum cleaners and /or shampooers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal designated areas.
• Carry linens, towels, toilet items and cleaning supplies, to the laundry.
• Sweep, scrub, wax and /or polish floors, using brooms, mops and /or powered scrubbing and waxing machines  (if necessary)
• Dust and polish furniture and equipment
• Replacement of light bulbs in apartments, as needed
• Replenish supplies such as drinking glasses, linens, complimentary items and bathroom items.
• Report to housekeeping supervisors for major repairs in apartments
• Daily inspect, report the conditions of items cleaned in apartment
• Follow up observation with request for repairs or replacement to ensure the apartments are in sellable condition.
• Check Television pictures.
• Check intercom condition
• Check Air-condition performance
• Run water for 2 minutes for every vacant apartment to ascertain the water pressure and its color.
• Always ensure the placement of laundry bag and tariff in every closet.
• Forward every lost and found items found in the apartment to housekeeping office for proper documentation  

EDUCATION & TRAINING

• Minimum of a SSCE certificate.

KNOWLEDGE & EXPERIENCE

• A minimum of 3- 5 years of experience in similar role.

SKILLS & ABILITIES

• Excellent customer service skills.
• Ability to work with a minimum of supervision.
•  Ability to use initiative to work alone with a team.
• Ability to read, speak and write English