Account Manager at CBRE Excellerate

About The Role

• As an Account Manager, you will be instrumental in fostering strong client relationships and providing expert advisory services.
• Your primary responsibilities will include managing day-to-day project delivery and reporting to align with client objectives, while proactively identifying cross-selling opportunities across service lines throughout the continent.
• You will play a crucial role in driving business development efforts, focusing on both expanding current client business and acquiring new accounts.
• Success in this role will be measured by your ability to achieve revenue and profit targets through strategic account management and effective client engagement.

What You Will Bring

• Degree in Estate Management, Finance or Business-related field of study;
• Minimum 5 years business and commercial real estate experience, including advisory and execution of transactions;
• Must have proven exceptional client service skills and the ability to provide an advisory service to both internal and external clients.
• Strong financial management skills, including experience in forecasting, fee management, and profitability analysis. Ability to implement effective pricing strategies and manage cash flow.
• Experience in effectively managing projects from initiation to completion, ensuring deliverables are met on time and within budget while maintaining high standards of quality.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively to both internal teams and external clients.
• Sound understanding of the real estate or property management industry, including current trends, challenges, and opportunities.
• Proficiency in relevant software and tools used for financial forecasting, client management, and project tracking (e.g., CRM systems, financial modeling software, project management tools).

What You Will Be Doing
Client Account Management:

• Understand and address client needs and real estate objectives effectively.
• Maintain excellent communication and engagement, ensuring ease of collaboration.
• Proactively anticipate and resolve client issues, demonstrating initiative.
• Meet deadlines consistently and seek opportunities to enhance client outcomes.
• Strive for continuous improvement and adhere to best practices.
• Deliver high-quality reports and business cases aligned with compliance standards.

Profit & Finance Management

• Contribute to annual fee income projections through accurate forecasting.
• Manage debtor and disbursement recovery to ensure cash flow and profitability.
• Implement effective pricing strategies and maintain profitable fee structures.
• Cross-sell services across business lines and adhere to company procedures and guidelines.
• Set and achieve objectives aligned with business plans, fostering innovation within the team.

Operational Discipline And Team Collaboration

• Maintain Revenue Tracker accurately and update regularly for billing forecasts.
• Ensure timely and accurate invoicing and manage debtors effectively.
• Provide requested information promptly for business purposes.
• Complete instructions and documentation accurately and on time.
• Demonstrate teamwork, ownership, client focus, and integrity in all interactions

Business Development

• Drive business development efforts, focusing on increasing revenue with existing clients and securing new business opportunities.
• Cross-sell services to other skill lines and contribute to ethical business practices and compliance initiatives.