Latest Jobs at AnneMarthas Global Services Limited

Job Description

• Are you an experienced and driven professional with a passion for property management and hospitality?
• We are seeking a Strategic Business Unit (SBU) Manager to oversee the operations of Brick House, a unique establishment comprising Shortlet Apartments, an Art Gallery, and a Library.

Key Responsibilities
Operations Management:

• Supervise day-to-day operations across the shortlet apartments, art gallery, and library.
• Ensure all facilities are well-maintained and meet high-quality standards.
• Develop and enforce operational policies to enhance efficiency and service delivery.

Customer Experience:

• Provide exceptional customer service, addressing client needs and concerns promptly.
• Regularly review service standards to ensure top-notch guest experiences across all units.

Revenue and Marketing:

• Drive revenue growth through innovative marketing strategies and partnerships.
• Promote the property and its unique offerings via multiple channels to attract new clients.
• Identify opportunities for additional revenue streams, including events and exhibitions.

Team Leadership:

• Lead and manage a dedicated team to deliver outstanding services.
• Conduct training, performance evaluations, and team-building initiatives to foster growth.
• Manage staff schedules to ensure adequate coverage across all units.

Financial Oversight:

• Develop and manage budgets to achieve financial goals.
• Monitor expenses and identify cost-saving opportunities without compromising quality.
• Provide regular financial and operational performance reports to stakeholders.

Compliance and Safety:

• Ensure compliance with health, safety, and regulatory standards.
• Maintain a safe and welcoming environment for guests, staff, and visitors.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• 5 - 7 years of managerial experience in hospitality, property management, or similar sectors.
• Proven ability to manage operations, drive revenue, and achieve business objectives.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency in property management software and tools.

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Description

• The General Manager will drive operational excellence, boost revenue growth, and foster a culture of exceptional service delivery. This role demands strong leadership, a deep understanding of the hospitality sector, and a commitment to maintaining high standards of quality and customer satisfaction.

Key Responsibilities
Operational Management:

• Oversee daily operations across all SBUs and locations to ensure efficiency and effectiveness.
• Develop and implement policies and procedures to standardize and maintain quality operations.
• Monitor financial and operational metrics to meet revenue and profit targets.

Leadership and Team Management:

• Lead and inspire teams to deliver outstanding guest experiences and achieve organizational objectives.
• Recruit, train, and develop employees to sustain high-performance levels.
• Conduct performance reviews and provide feedback for continuous improvement.

Strategic Planning:

• Formulate and execute strategies to enhance business growth and competitive positioning.
• Identify opportunities for partnerships and new revenue streams.
• Stay informed about market trends and competitor activities to adapt strategies effectively.

Guest Experience and Quality Assurance:

• Ensure consistent, high-quality experiences for all guests across locations.
• Address guest feedback and complaints professionally and promptly.
• Regularly assess facilities and services to maintain or exceed standards.

Compliance and Risk Management:

• Ensure compliance with all health, safety, and regulatory requirements.
• Manage budgets and optimize resource allocation across SBUs.
• Implement effective risk management measures to protect organizational interests.

Qualifications and Skills

• 5-7 years of managerial experience in the hospitality industry, with a proven track record of success.
• Bachelor's Degree in Hospitality Management, Business Administration, or a related field
• Strong leadership and decision-making abilities.
• Excellent interpersonal and customer service skills.
• Proven ability to manage multiple locations and teams effectively.
• Proficiency in hospitality management software and tools.