Latest Jobs at Interswitch Group

Job Description

• Sustain and grow the business revenue imperatives in the local and international markets
• Build and implement all Business Growth Strategies and Opportunities in Rewards/Loyalty businesses  
• Drive Market penetration and expansion agenda with service platform optimization to deliver long-term value-add for the existing Business value chain
• Lead the transformation agenda objectives for the existing
• Reward platform service to its future state  
• Deliver Top Class Business requirement and Business case Documents with the relevant business models (fully commercialized) to achieve business set objectives in local & International markets
• Retain and grow existing market share, & develop new market segments through value-based offerings
• Implement effective collaboration with the sales network group across all regions, offering technical support, advisory services and customized ideation with existing and new client base
• Build and manage profitable strategic partnerships

Responsibilities

• Develop and implement strategies that drives, improves and supports - Sales Penetration, Market Development activities, Product Development and Business Diversification
• Lead Market expansion efforts beyond current markets served for the Business - Local and International  
• Develop and maintain strong relationships with key customers
• Responsible for the business performance reports
• Business Case Development and Pricing Model Design
• Business Analysis engagement activities to guide and support Interswitch Regional Sales efforts
• Work with the relevant Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business
• Participate in industry forums, client discussions, and conference
• Business Contracts Drafting and periodic timely reviews working with relevant internal teams
• Support detailed budget planning session YOY for the business
• Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks
• Enhance organization reputation by exploring opportunities to add value to job accomplishments
• Perform market and desk research and analysis to monitor local environment for the emergence of new market segments
• Keep abreast of trends and developments in digitized Rewards/Loyalty market offerings with best-in-class business operations excellence
• Stay ahead of the Competition across relevant Key Performance Drivers for the business

Requirements
Functional/ Technical:

• Technical skills required to create proposals, design solutions to meet client requirements
• Information Gathering & Data Analysis
• Strategy & Business Case/plan Documentation
• Brilliant Presentation and negotiation skills
• Superb Products/ Services Knowledge and the loyalty/Rewards industry awareness

Managerial:  

• Time Management, Tact and Diplomacy  
• Critical thinking, Effective Time management and Active listening  Proactive, organized and handle self and others under stressful and uncertain environments
• Excellent organizational skills to meet goals and set priorities

Behavioural:

• Personal Credibility/integrity  Customer centric (internal & external)

Excellent Communication:

• Oral & Written
• Analytical Thinking/Solving Problems
• Highly attentive to detail and Ability to multi -task
• Friendly, confident and approachable
• Tactful and Ingenious.

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Job Description

• Lead and manage the business development efforts in VAS offerings across various industry verticals
• Drive profitable customer acquisition strategies inline with business expansion aspirations
• Deepen breath of service offerings working in proximity with the product and marketing functions to launch profitable promotions to achieve the company revenue objectives
• Design and launch effective business operating models that guarantee seamless service deliveries across market verticals
• Develop smart goals, strategies and tactics to build and maintain highly competitive VAS offerings across key industry verticals
• Actively participate in designing VAS market strategies and tools to achieve strategic goals and targets.
• Build and manage profitable strategic partnerships with relevant industry players with key focus on the MNOs, VAS Aggregators and industry Regulators

Responsibilities

• Design relevant commercial models across vertical markets and service offerings for revenue assurance purposes
• Establish standard business operating models hinged on deep understanding of the VAS industry modus operandi
• Drive and support business development efforts, service operation dynamics, business case development and commercial negotiations
• Partner with the product and marketing teams to implement routine operation architecture
• Provide oversight function in service delivery, data analytics, layered on effective communication with cross functions within and outside the immediate teams
• Manage Business Contracting with the legal team and ensure timely license renewals as and when due
• Establish and ensure every service launched achieves revenue, profitability, subscriber, penetration, and usage targets
• Support projects in terms of delivery plan, key milestone assessment as well business operations governance
• Drive detailed budget planning session YOY for the business
• Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks
• Actively support organize market promotion activities, provide and implement promotion plans, and manage promotion channels
• Support financial and settlement workflows with the Finance Business Partner
• Effective communication with strategic customers

Requirements
Functional / Technical:

• Technical skills required to create proposals, design solutions to meet client requirements
• Information Gathering & Data Analysis
• Strategy & Business Case/plan Documentation
• Brilliant Presentation and negotiation skills
• Superb Products/ Services Knowledge and VAS industry awareness

Managerial:

• Time Management, Tact and Diplomacy
• Critical thinking, Effective Time management and Active listening
• Proactive, organized and handle self and others under stressful and uncertain environments
• Excellent organizational skills to meet goals and set priorities Behavioural:
• Personal Credibility/integrity
• Customer centric (internal & external)

Excellent Communication:

• Oral & Written
• Analytical Thinking/Solving Problems
• Highly attentive to detail and Ability to multi -task
• Friendly, confident and approachable
• Tactful and Ingenious.

go to method of application »

To oversee executive level customer relationship planning for the organization’s key customers. Responsible for sector accounts cultivating, growing and protecting key customer investment through deep market and customer analysis and consultation to fully explore all current and future risks and opportunities that might impact the long-term relationship with Interswitch. To work directly with the senior KAM and review the whole spectrum of Interswitch products and services to assigned key customer portfolios.

Responsibilities

• Develop trust relationships with senior executives vis-à-vis a portfolio of major clients to ensure they do not turn to the competition
• Expanding relationships and bringing in new client contacts and stakeholders within identified accounts
• Restore and resolve strained and contentious relationship contacts within identified accounts
• Deepen and defend interest of Interswitch with strategic contacts within identified accounts
• Expand the relationships with existing customers by connecting with key stakeholders and proposing insights that deepen trust and provide opportunity to grow
• Monitoring the Health and Happiness of key accounts is one of the responsibilities of the CCO
• In the simplest form, account relationship managers closely track the disposition / status of key accounts; the team ensures red or amber flags are dealt as committed
• Deepen relationship ties by building communication and access routes to the power and strategic decision makers in the individual accounts to provide a frictionless in route for business and partnership discussions
• Helping the KAs achieve their dream; co-creating solutions
• Acquire relevant and deep Industry Expertise / R&D exposḝ to lead strategic discussions to help the Key account succeed
• Review and posses deep understanding and Account insight intelligence (cost savings, product and license consolidation; transaction success enhancements ) to further enable the account win with Interswitch and in the industry
• Maintain healthy profitability with key customers for long term investment success
• Ability to take a proactive approach to understand our customers market, challenges and opportunities
• Strategic planning to improve client results
• Collaborating with customer success and or sales team to maximize profit by up-selling or cross-selling
• Lead and drive enterprise-wide data analysis of client trends to uncover areas of opportunities for long-term profitable partnership
• Analysing client data to provide customer relationship management
• Work closely with internal departments to co create new operational advantage and where needed solve challenges that may impact customers
• Support the process to ensure the enterprise delivers correct products and services to customers in a timely manner
• Serve as the link of communication between key customers and internal teams so there is less friction for the customer and the business interaction
• Collaborate with the internal delivery teams to ensure a system ensure quality and efficient service delivery and issue resolution
• Support generation of new sales that will turn into long-lasting relationships Lead internal strategic discussions based on reports and presentations of progress and forecasts to internal and external stakeholders using key account metrics
• Uncover Industry trends to support the enterprise to focus on specific industries / clients to ensure long-term market leadership

Requirements

• Bachelor’s degree in business administration, technical, or relevant field
• MBA or master’s degree in related course is desirable
• Minimum of 7-8 years’ experience in a senior/ supervisory role with ability to manage teams in similar role