Jobs at LEAD Enterprise Support Company Limited

Key Responsibilities:

• Be responsible for the sourcing of new clients while maintaining relationships with existing Clients.
• Arrange for meetings and presentations.
• Achieve allocated sales revenue targets.
• Conduct regular market intelligence activities.
• Contribute to the development of healthcare plans.
• Contribute to the development of the company's marketing and sales plan.

Qualification / Requirements:

• Minimum of B.Sc in Marketing or any Management related course.
• Minimum of 4 years post qualification experience in the HMO or Insurance industry.
• Knowledge of the operations of the National Health Insurance Scheme (NHIS) and medical will be an added advantage.
• Excellent selling and customer relationship skills.
• Good communication/presentation skills (both oral and written) 

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Duties & Responsibilities:

• Identifies, defines and assesses the properties and specifications necessary for the database management system (DBMS) to meet the current and future needs of the organization.
• Defines a logical database structure for application development based on the organizational structure of the company.
• Defines and executes procedures for testing and implementing new applications in the database environment.
• Develops and implement policies and procedures related to data security and integrity.
• Analyses the database needs and develops a long-term strategy for data storage.
• Develops, implements, and monitors access policies, limiting database access on a need- related basis.
• Develops, maintains and controls additional corporate data libraries specific to the organisation, industry, or locality.
• Ensures project and department milestones and goals are met on time and within budget
• Assesses current and projected database performance and recommend changes and enhancements.
• Drafts training documentation and guidelines for analysts and end users.
• Resolves data conflicts for matters such as naming conventions, data privacy, and data ownership.
• Maintains knowledge of trends, developments, and best practices in DBMS and related technology.
• Defining and implementing event triggers that will alert on potential database performance or integrity issues.
• Monitoring usage, transaction volumes, response times, concurrency levels, etc.
• Actively participates in planning the installation of new organisation-wide systems and applications.
• Continuous review and evaluation of the software, hardware, service delivery, and updates as and when required.
• Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
• Communicate regularly with technical, applications and operational staff to ensure database integrity and security.
• Maintain data standards, including adherence to the Data Protection Act.
• Monitor performance and manage parameters to provide fast responses to front-end users
• Develop, manage and test backup and recovery plans using high-speed transaction recovery techniques and backup data.
• Consider both back-end organisation of data and front-end accessibility for End-Users.
• Minimize database downtime and manage parameters to provide fast query responses.
• Performs other duties as assigned.

Job Requirements:

• A good University degree or HND in Computer, Electrical Engineering or other applicable courses, plus relevant professional IT qualification such as: Oracle DB, Microsoft SQL server DB, Server virtualization, PL/SQL, Servers administration (Windows, Linux, Unix etc.) OCA, OCP, MCSA etc.
• Minimum of 6 - 10 years of continuous working experience in Database administration.

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Responsibilities:

• Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by supervising telephone calls; interviewing clients; verifying information.
• Respond to all Enrollee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints.
• Seek resolution of customer queries.
• Take telephone calls on behalf of the organization to fulfil customer requirements.
• Have the most up to date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly.
• Maintain and improve quality results by adhering to standards and guidelines.
• Develop tactics to deepen relationships with clients through regular interactions.

Requirements:

• This role requires a first Degree or its equivalent Diploma qualification - BA/BSc/HND.
• 3-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
• A nurse or health professional related field would be an added advantage.