As a Business Development Executive, you will play a pivotal role in driving Kuda’s growth objectives through proactive sales efforts, effective relationship-building, and unwavering commitment to compliance and customer satisfaction.
- Prospect and generate leads through cold calling, networking, and referrals.
- Actively market Kuda’s array of financial products, including personal & business banking, loans, and POS terminals, to prospective customers within the designated territory.
- Achieve and exceed monthly sales targets by acquiring new customers and expanding customer base through persuasive techniques and a deep understanding of the bank’s offerings.
- Negotiate pricing and terms of sale to close deals and achieve sales targets according to the company's pricing.
- Conduct product demonstrations and presentations to potential clients.
- Ensure thorough compliance with all bank policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
- Educate potential clients on the benefits of transitioning to electronic banking solutions and ensure their seamless onboarding to our platform.
- Maintain accurate records of all sales activities and customer interactions in CRM software.
- Participate in roadshows, community fairs, and other local events to promote the bank’s services and garner leads.
- Provide feedback to the marketing and product teams on customer experiences and product improvements.
- Understand the needs and requirements of prospective clients and proffer solutions to meet their specific business needs.
- Provide ongoing support to clients, including training and troubleshooting assistance.
Requirements
- Bachelor’s degree or HND in Marketing, Business Administration, Finance, or a related field.
- Proven experience as a Direct Sales Agent or similar sales/customer service role; experience in the banking or financial services sector is highly preferred.
- Strong interpersonal and communication skills, with the ability to negotiate and influence potential clients.
- Excellent organizational and time management skills; capable of managing multiple priorities efficiently.
- High motivation, enthusiasm, and dedication to achieving targets.
- Familiarity with digital banking services and mobile technology.
Target and Incentives:
- Monthly sales target to be achieved.
- Incentives and bonuses based on meeting or exceeding sales targets.
- Additional rewards for surpassing performance goals and customer satisfaction metrics.
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Summary
As the VP of People at Kuda, you will be a transformational leader driving the strategy behind our most valuable asset—our people. Reporting directly to the COO and serving as a key member of the executive team, you will architect and execute our global people strategy, ensuring alignment with Kuda’s mission and growth ambitions.
This is an extraordinary opportunity to shape the future of African fintech by creating a world-class organization that blends African values with global best practices. You’ll oversee a People team of 15, spanning HR, Talent Acquisition, and Learning & Development, and will drive key projects in organizational design, cultural alignment, and operational excellence.
Your leadership will be critical as we scale rapidly, ensuring Kuda remains a people-first organization while implementing enterprise-grade people operations.
Responsibilities
Strategic Leadership
- Develop and execute a comprehensive people strategy aligned with business objectives.
- Lead workforce planning, organizational design, and succession planning across our multi-regional operations.
- Drive leadership development initiatives and ensure a pipeline of top talent.
- Manage a multi-million-dollar P&L for the People function.
Talent Acquisition & Culture
- Design innovative talent acquisition strategies to attract top talent across Nigeria, South Africa, the UK, and beyond.
- Build and maintain an inclusive, high-performance culture that embodies African values and global best practices.
- Develop programs to boost employee engagement, retention, and satisfaction.
People Operations & Analytics
- Oversee end-to-end HR operations, including compensation, benefits, and performance management.
- Implement and optimize HRIS and people analytics systems for data-driven decision-making.
- Ensure compliance with employment laws and regulations across multiple jurisdictions.
Learning & Development
- Create and implement comprehensive learning and development programs to support employee growth and organizational needs.
- Design leadership development initiatives and establish mentorship frameworks.
- Build career progression pathways across all teams.
Change Management
- Lead organizational transformation initiatives and align teams with Kuda’s mission and vision.
- Drive cultural alignment across diverse offices (Nigeria, South Africa, UK, and remote).
- Guide the people aspect of mergers, acquisitions, and market expansions.
Key Metrics for Success
- Attrition Rate (Regretted): Maintain a low level of regretted attrition.
- eNPS (Employee Net Promoter Score): Drive significant improvements in employee satisfaction and engagement.
- Leadership Development: Increase internal promotions and leadership readiness.
- Operational Efficiency: Reduce manual HR processes through automation and optimize HR operations.
- Culture Alignment: Achieve measurable cultural alignment across regional offices.
- Employee Development: Improve the participation and effectiveness of learning and development programs.
Requirements
Experience & Skills:
- 10+ years of progressive People leadership experience, with at least 5 years in senior leadership roles.
- Proven success in building and scaling People functions across multiple geographies, preferably in high-growth, technology-driven environments.
- Strong background in organizational development, workforce planning, and change management.
- Expertise in managing remote and hybrid teams across different regions.
- Data-driven approach with a strong ability to use analytics in shaping people strategies.
- Experience working closely with engineering teams and understanding their unique dynamics.
Soft Skills:
- High empathy and integrity with exceptional interpersonal and communication skills.
- A natural relationship builder who inspires trust and confidence across all levels of the organization.
- Thoughtful and strategic, with a proven ability to balance immediate priorities with long-term objectives.
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Summary
As Vice President of Operations (VP Ops), you will drive operational excellence across Kuda’s core business functions. Reporting directly to the COO and serving as a key member of the executive team, you will lead the strategy and execution of our global operations, shaping the future of African fintech.
You’ll oversee a team of 230+ employees across Customer Experience, Collections, Payments, Fraud, and Underwriting, ensuring seamless coordination and delivering exceptional customer experiences. By implementing cutting-edge automation, optimizing processes, and harmonizing fragmented operations, you’ll play a critical role in supporting Kuda’s rapid growth while maintaining efficiency and risk management.
This is a transformative opportunity for a dynamic leader to make a significant impact in an organization that’s redefining financial access for millions of Africans.
Responsibilities
Strategic Leadership
- Partner with the leadership team to develop and execute a global operations strategy aligned with business objectives.
- Lead operational planning and resource allocation across multiple regions.
- Manage multi-million dollar P&L for operational functions while driving efficiency and cost optimization.
- Establish and monitor KPIs across all operational teams.
Customer Experience Excellence
- Design and implement customer service strategies to deliver exceptional experiences.
- Build and optimize customer support operations across multiple channels.
- Drive continuous improvement in customer satisfaction metrics.
- Innovate the customer journey using technology and data-driven insights.
Risk Management & Collections
- Develop and execute effective collections strategies.
- Oversee fraud and underwriting teams to ensure aligned processes and regulatory compliance.
- Implement robust frameworks for managing operational risks.
Operational Systems & Technology
- Lead the adoption of cutting-edge automation initiatives across operational functions.
- Implement and optimize operational management systems.
- Use analytics to enable data-driven decision-making and scalable processes.
Requirements
Key Qualifications
- 10+ years of progressive operations leadership experience, including 7+ years in fintech or banking.
- Proven ability to scale operations in high-growth environments.
- Deep understanding of financial services operations, preferably in African markets.
- Experience managing large, cross-functional teams across multiple geographies.
- Demonstrated expertise in automation and process optimization.
- Strong analytical, problem-solving, and stakeholder management skills.
Soft Skills
- Exceptional leadership and negotiation skills.
- Thoughtful communicator with a strategic mindset.
- Passion for innovation, operational excellence, and delivering customer value.
Success Metrics
- Cost Efficiency: Optimize the unit cost to serve.
- Process Automation: Minimize manual processes across operations.
- Customer Satisfaction: Drive improvements in customer satisfaction scores.
- Risk Management: Maintain a low loss rate through robust systems.
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