Jobs at HRBP Limited

Job Overview

• Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way

Job Responsibilities

• Oversee EMS and other branch meetings
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval
• Manage loan portfolio.
• Responsible for the team's Sales/Service plan.
• Ensure the branch ambiance is in line with the Bank's standard
• Periodic review of direct reports
• Prepare and present branch performance
• Conduct business premises spot check

Skills / Knowledge / Requirements

• A good First Degree in any discipline and a Master's degree. A professional qualification will be an added advantage
• At least 6 years experience in sales, and customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others
• Problem-solving skills.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Managerial/Administrative Skills
• Team building

go to method of application »

Job Summary

• Provide support and collaborate with relevant stakeholders to ensure 24/7 availability of ATMs for customer usage.

Functions & Responsibilities

• Engages in the physical and remote resolution of ATM 1st level issues within region covered.
• Escalate 2nd level issues and follow up resolution.
• Engages IT regional support in resolving technical ATM-related issues.
• Issue BWAC administrative commands to terminals under purview when required.
• Extract & collate reasons for ATM downtime by liaising with ATM monitoring staff.
• Engage ATM stakeholders responsible for downtime
• Prepare raw data to be used for ATM performance reports.
• Ensure journal and footage are archived in required standards
• Treating all investigative requests on terminals
• Managing the retrieval of footage & journals
• Enforce procedures that ensure journals & footage are properly handled during ATM decommissioning.
• Resolves issues with ATM download displays (states, FITs, and screens)
• Responsible for promoting good practices in information security within the department and assist in collating information security incidents for respective business areas
• Comply with the bank’s information security policies and policy statements and actively support the associated controls.
• Review & obtain approval and process payments for ATM parts, Quarterly Preventive maintenance and SLA fees and other Vendor-engaged activities - Staging, Civil works, vault repairs.
• Onboarding and profiling custodians on the ATM monitoring Symon App
• Daily monitoring and reporting of ATM Status.
• Maintain a register for ATMs fault escalation for prompt follow-up and reporting.

Qualifications / Skills / Knowledge

• A good First Degree in Information / Technology related field.
• Relevant Master's Degree will be an advantage.
• Recognised professional certifications such as ITIL, PMP, CBAP and CRISC will be an added advantage
• 1 - 2 years post-qualification experience in Information Security, Payment Systems, and Computer Systems.
• Knowledge of Payment systems.
• Knowledge of MS Office.
• Risk Management.
• Documentation.
• Information Security.
• Network Security / admin.