ATM Support Officer at HRBP Limited

Job Summary

• Provide support and collaborate with relevant stakeholders to ensure 24/7 availability of ATMs for customer usage.

Functions & Responsibilities

• Engages in the physical and remote resolution of ATM 1st level issues within region covered.
• Escalate 2nd level issues and follow up resolution.
• Engages IT regional support in resolving technical ATM-related issues.
• Issue BWAC administrative commands to terminals under purview when required.
• Extract & collate reasons for ATM downtime by liaising with ATM monitoring staff.
• Engage ATM stakeholders responsible for downtime
• Prepare raw data to be used for ATM performance reports.
• Ensure journal and footage are archived in required standards
• Treating all investigative requests on terminals
• Managing the retrieval of footage & journals
• Enforce procedures that ensure journals & footage are properly handled during ATM decommissioning.
• Resolves issues with ATM download displays (states, FITs, and screens)
• Responsible for promoting good practices in information security within the department and assist in collating information security incidents for respective business areas
• Comply with the bank’s information security policies and policy statements and actively support the associated controls.
• Review & obtain approval and process payments for ATM parts, Quarterly Preventive maintenance and SLA fees and other Vendor-engaged activities - Staging, Civil works, vault repairs.
• Onboarding and profiling custodians on the ATM monitoring Symon App
• Daily monitoring and reporting of ATM Status.
• Maintain a register for ATMs fault escalation for prompt follow-up and reporting.

Qualifications / Skills / Knowledge

• A good First Degree in Information / Technology related field.
• Relevant Master's Degree will be an advantage.
• Recognised professional certifications such as ITIL, PMP, CBAP and CRISC will be an added advantage
• 1 - 2 years post-qualification experience in Information Security, Payment Systems, and Computer Systems.
• Knowledge of Payment systems.
• Knowledge of MS Office.
• Risk Management.
• Documentation.
• Information Security.
• Network Security / admin.