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To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Job Responsibilities

• Proactively promote a relationship-based offering through a primary point of contact, which meets the client expectations by providing personalized financial solutions in line with the client value proposition.
• Adhere to sound account management principles for optimal credit portfolio management execution (i.e., reduced excesses, unauthorised overdrawn accounts and overdue reviews)
• Educate customers with regards to lending application processes (e.g., vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g., annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.)
• Prepare and submit quality credit applications for evaluation and/or approval by Credit, where required or oversees the preparation of credit applications. Conducts credit reviews as and when required.
• Analyse customers’ financial behaviour, current product holding and short to long term financial needs to identify sales opportunities that are mutually beneficial to the bank and the customer.

Qualifications

• First Degree

Experience 

• 5-7 years Experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)

Behavioural Competencies:

• Convincing People
• Developing Strategies
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Taking Action
• Understanding People

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification

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Job Description

• Attending to share registration and account maintenance requests from clients.
• Attending to all account opening request in a timely manner and according to the laid down processes.
• Providing error free and timely information to clients.
• Ensure effective and efficient execution of special Share Registration Services. The services include processing of e-mandate form, collection of full dematerialization form for direct lodgment of outstanding shares and other registrar related request.
• Timely reconciliation of client’s portfolio position with CSCS position and update of position on the core application, Infoware.

Qualifications

• BSc in related field
• Professional Certification is an added advantage.

Experience Required

• Experience in the Capital market industry and share registration operations.

Behavioural Competencies:

• Ability to meet tight deadlines and work under pressure
• Attention to detail.
• Passionate about people
• Flair for customer relations.
• Interacting with People

Technical Competencies:

• Client Relationship Management
• Collaboration
• Continuous Improvement
• Operations Risk Management