Available Jobs at Sun King (Formerly Greenlight Planet)

About the role:

The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

What you would be expected to do

Reporting 

• Create reports that reflect agents' performance.
• Report agent and team’s performance to the management.
• Provide customer insights reports to management.

Customer service team engagement 

• Participate in calibration sessions to maintain consistency in internal evaluations.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Participates in customer and client listening programs to identify customer needs and expectations.

Analysis

• Assess agents’ interactions based on internal standards. 
• Provide data on customer experience feedback and agent behavior.

You might be a strong candidate if you

• Have 2-3 years as a Quality Assessor or Call Center personnel.
• Can Comfortably Speak Igbo and any other local language (Preferably Hausa or Yoruba fluently )
• Have a bachelor's Degree or its equivalent in a Communication or Business related field.
• Are passionate about positively impacting the lives of rural consumers.
• Work well with others and also have great people skills to mentor your team to deliver on expectations.
• Are comfortable working with Powerpoint and MS Excel?
• Have outstanding customer service skills and dedication to providing exceptional customer care.
• Have exceptional listening skills.
• Good with Data.
• Have good knowledge of customer relationships or customer service practices.
• Can adapt well to change and successfully set and adjust priorities as needed.

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About the role:

The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What you would be expected to do

Inventory management

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment

Repairs

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you

• Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
• Have 2 years’ hands on experience in a service center
• Have effective communication and people skills
• Have broad knowledge of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have strong customer focus
• Are a team player with high levels of flexibility
• Have proven report-writing experience
• Possess good problem-solving skills
• Are a computer literate with working proficiency in MS Excel and MS Word