Job Offers at Sun King (Formerly Greenlight Planet)

About the role:

• The Associate Product Manager will work as part of the Enterprise Products team to help Sun King design, develop, and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems.
• We are looking for candidates with an affinity for technology and automations, curiosity towards advancement in products and strong communication skills for our in-house software development team.

What you will be expected to do:

• Gather, prioritise and refine requirements while keeping team members well informed.
• Create use cases, flow charts, mock screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements.
• Work on the Go-To-Market / rolling out of new products/apps/automations and resolving stakeholder queries/issues.
• Work with cross-functional groups and assist in the entire product lifecycle from design to development to launch.
• Test applications/solutions/web panels at various stages of the life cycle.
• Work with the development team/or independently on integrations (using 3rd party tools to create mobile applications).
• Travel as per company requirements to places including but not limited to Kenya, India Uganda, Nigeria, Myanmar and Tanzania.

You might be a strong candidate if you have/are:

• A bachelor’s degree and prior 1-2 years of experience in software product management.
• Experience of rolling out successful products in the past.
• Able to structure and analyse ambiguous problems.
• Ability to communicate ideas clearly through workflows, feature descriptions etc.
• Decent hands-on experience with Microsoft Excel and SQL, and any designing tools like Figma etc.
• Attention to detail and good documentation skills.
• Proactive and have willingness to get hands dirty.
• Interpersonal skills to effectively communicate with the team and diverse mix of stakeholders within the organization.

go to method of application »

About the Role

• The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. 
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

Responsibilities
What you would be expected to do:

• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other  spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

Requirements

You might be a strong candidate if you:

• Have a Degree in a Business-related field or equivalent and at least 3 years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction

go to method of application »

About the Role

• The Sun King Experience Center Supervisor is tasked with engaging with clients and potential customers to provide detailed information about our range of products.
• This role is essential in ensuring a high level of customer satisfaction, generating sales opportunities, and assisting in converting them into actual sales.
• The role is also accountable for overseeing the inventory affairs of the experience center, with assistance from the Experience Center Executive. 

Responsibilities

What you would be expected to do:

• Welcome, acknowledge, and attend to walk-in potential clients in a welcoming, professional and courteous manner, providing detailed information about Sun King products and services.
• Use practical engagement with our products on display to pitch the full range of available Sun King products and services, aiming to achieve shop targets.
• Informs customers on the requirements and checks that all the requirements are provided by the customers for approval/rejection of the prospect before the product/service is offered.
• Documents, escalates, and communicate unresolved queries to various departments
• Ensures effective resolution of queries through effective liaison with other departments such as after sales, call center, operations etc.
• Provide feedback to customers on any escalated enquiries or issues that affect service performance
• Provide daily/ weekly/ monthly report and updates of sales activities.
•  Coordination and accounting for marketing/promotional materials disbursed.
• Oversee the general activities of the experience center to ensure smooth day-to-day operations.
• Manage inventory and ensure the welfare of the experience center.

Requirements
You might be a strong candidate if you:

• At least 2 years of experience working in an experience centre, showroom, in the stock/inventory/ operations departments.
• A Degree in Social Science or any related field.
• Excellent verbal and written communication skills.
• Self-motivated and proactive.
• Ability to assess client needs.
• Welcoming & friendly personality that will influence potential and existing clients and those around you.
• Familiarity with the use of CRM tool like Angaza and similar CRM.

go to method of application »

About the Role

• The Sun King Experience Center Supervisor is tasked with engaging with clients and potential customers to provide detailed information about our range of products.
• This role is essential in ensuring a high level of customer satisfaction, generating sales opportunities, and assisting in converting them into actual sales.
• The role is also accountable for overseeing the inventory affairs of the experience center, with assistance from the Experience Center Executive. 

Responsibilities

What you would be expected to do:

• Welcome, acknowledge, and attend to walk-in potential clients in a welcoming, professional and courteous manner, providing detailed information about Sun King products and services.
• Use practical engagement with our products on display to pitch the full range of available Sun King products and services, aiming to achieve shop targets.
• Informs customers on the requirements and checks that all the requirements are provided by the customers for approval/rejection of the prospect before the product/service is offered.
• Documents, escalates, and communicate unresolved queries to various departments
• Ensures effective resolution of queries through effective liaison with other departments such as after sales, call center, operations etc.
• Provide feedback to customers on any escalated enquiries or issues that affect service performance
• Provide daily/ weekly/ monthly report and updates of sales activities.
•  Coordination and accounting for marketing/promotional materials disbursed.
• Oversee the general activities of the experience center to ensure smooth day-to-day operations.
• Manage inventory and ensure the welfare of the experience center.

Requirements
You might be a strong candidate if you:

• At least 2 years of experience working in an experience centre, showroom, in the stock/inventory/ operations departments.
• A Degree in Social Science or any related field.
• Excellent verbal and written communication skills.
• Self-motivated and proactive.
• Ability to assess client needs.
• Welcoming & friendly personality that will influence potential and existing clients and those around you.
• Familiarity with the use of CRM tool like Angaza and similar CRM.

go to method of application »

About the Role

• The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What You would be Expected to do
Inventory management:

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports:

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment

Repairs:

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management:

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Assist Energy Officers and coordinate with Call Center in resolving customer queries

Requirements
You might be a strong candidate if you:

• Have a Bachelors’ Degree or its equivalent from a recognized. institution in any related field.
• Have 2 years’ hands on experience in a related role.
• Have effective communication and people skills.
• Have knowledge of Sun King products (an added advantage).
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have good customer focus.
• Are a team player with high levels of flexibility.
• Have proven report-writing experience.
• Possess good problem-solving skills.
• Are a computer literate with working proficiency in MS Excel and MS Word.

go to method of application »

Responsibilities
The team you would join:

• The EasyBuy Direct Sales team is the market facing arm of Sun King’s pay-as-you-go (PAYG) direct to consumer sales business. 
• The Easy Buy Direct Sales team is in charge of recruiting, managing, and overseeing the company’s network of thousands of commission sales agents, called “Energy Officers” that promote and sell Sun King’s PAYG solar solutions and provide customer ongoing service in their local territories.  
• Through the EasyBuy PAYG solar business model, customers can purchase a Sun King solar home solution by making a small down-payment up front and paying the remaining balance through a series of installments over a period of time.

About the Role

• The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

Responsibilities
Inventory management:

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders.

Reports:

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment.

Repairs:

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns.

Store management:

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Assist Energy Officers and coordinate with Call Center in resolving customer queries.

Requirements
You might be a strong candidate if you:

• Have a Bachelor's Degree or its equivalent from a recognized. institution in any related field.
• Have 2 years’ hands on experience in a related role.
• Have effective communication and people skills.
• Have knowledge of Sun King products (an added advantage).
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have good customer focus.
• Are a team player with high levels of flexibility.
• Have proven report-writing experience.
• Possess good problem-solving skills.
• Are a computer literate with working proficiency in MS Excel and MS Word.

go to method of application »

About the Role

• The Sun King Store Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What You would be Expected to do
Inventory management:

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders.

Reports:

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment.

Repairs:

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns.

Store management:

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Assist Energy Officers and coordinate with Call Center in resolving customer queries.

Requirements
You might be a strong candidate if you:

• Have a Bachelor's Degree or its equivalent from a recognized. institution in any related field.
• Have 2 years’ hands on experience in a related role.
• Have effective communication and people skills.
• Have knowledge of Sun King products (an added advantage).
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have good customer focus.
• Are a team player with high levels of flexibility.
• Have proven report-writing experience.
• Possess good problem-solving skills.
• Are a computer literate with working proficiency in MS Excel and MS Word.

go to method of application »

About the Role

• The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. 
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What you would be expected to do:

• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supervised in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have sales route/area to sell in, they know on how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, in alignment with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on companies selling similar products within your area and ensure you take adequate measures to protect and grow our business from pressures. Pre-inform your management team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class customer service to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other  spend: Provide adequate marketing materials & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.

Requirements
You might be a strong candidate if you:

• Have a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction