Jobs at DP World

Slot: 2

Job Function

• As the professional responsible for initiating vehicle services and repairs, you play a crucial role in the customer service and operational documentation processes.
• Your tasks include ascertaining performance issues and request services, verifying warranty and service contract coverage, developing estimates, and opening job cards.
• Maintaining strong customer rapport is a key aspect of your responsibilities, ensuring clear communication and satisfaction throughout the service or repair process.

Key Performance Areas

• Understanding of workshop processes & systems.
• A good team player capable of delivering results under pressure and to strict deadlines.
• Customer Focus Oriented / Customer friendly attitude.
• Sufficient all-round Trailers experience also required.
• Knowledge of Applicable Legislation as well as Policies and Procedures.

Qualifications Required

• HND or equivalent qualification in Mechanical engineering.

Experience and Skills Required:

• Minimum 3-5 years’ experience in a Truck and Trailer Workshop.

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Slot: 2

Job Context

• The primary objective of the Workshop Manager is to optimize workshop operations, with a specific emphasis on reducing vehicle downtime.
• This involves meticulous planning and implementation of preventive maintenance, coupled with the strict adherence to best practices.
• The role includes leadership responsibilities to ensure efficiency, timely repairs, and comprehensive documentation of spare parts usage.
• The overarching goal is to enhance overall workshop productivity, minimize downtime, and consistently deliver high-quality service to customers.

Key Performance Areas

• Ensure workshop procedures & systems are known to all staff and strictly followed during repairs of vehicle as well as maintaining documentation.
• Review VOR/VBD initial faults reported, and others identified by technicians and inspect the quality of repairs before the release of vehicles.
• Coordinate scheduled maintenance and drive compliance with utmost zest in line with the OEM & ERP requirements.
• Continuously monitor repair time & repair quality and ensure the KPI (EBTS & RFT) targets are achieved.
• Ensure customer focus-oriented culture among the team and maintain good relationships with customers.
• Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Participating in various meetings (customer, internal and external) and providing comments/ opinions on technical matters affecting or concerning the trailers/ vehicle under your control.
• Facilitate right action on all accident and incident related issues in the location.
• Ensure proper documentation of all maintenance activities.
• Ensure Workplace Safety and Health (HSE) policies, procedures and regulations are followed.
• Manage annual budget for the department.
• Manage workshop's performance in achieving Key Performance Indicators (KPIs).
• Provide advice and technical assistance to team members.
• Inspect spare parts at the receiving section for quality and sign-off.
• Ensure the workshop observes all warranty process conditions.
• Guiding & motivating productive staff to improve productivity & efficiency.
• Monitor and control workshop expenses.
• Respond to customer calls / complaints / VBDs within the shortest time possible
• Monitor & measure staff performance and productivity. Share report as when needed.
• Conduct regular meetings with all stake holders; Technicians, Drivers, internal & external customers to encourage feedback from them and to share information

Qualifications Required

• B.Engr. (Mechanical) or any other accredited certification will be an added advantage.
• NSE, COREN

Experience and Skills Required:

• Minimum 3-5 years’ experience in a Truck and Trailer Workshop or related field.
• Experience with all make and Models of trucks.
• Experience in the transportation of all materials and/ or structure of Trailers.
• Sufficient all-round Trailers experience also required.
• Experience on specifications & building of Trailers.
• Steel and Steel-related material knowledge.
• Experience in interacting professionally with clients on a senior level.