2026 Duplo Graduate Internships Programme

• The Business Operations Intern will support the daily operational, administrative, and analytical functions that keep the company’s cross-border payment engine running smoothly. This role is ideal for someone who wants to understand how international remittances work, end-to-end operations, compliance, treasury, customer onboarding, payment processing, reconciliations, and partner management.

Responsibilities

• Assist in maintaining communication channels with internal and external stakeholders
• Assist in maintaining accurate records of transactions, customer interactions, and process documentation
• Conduct research on industry trends, competitor offerings, and customers’ preferences
• Collaborate with various departments to design strategies for all business operations projects.
• Support with filing and proper documenting of all Partnership-related paperwork.
• Provide general support to team members as needed to ensure smooth operations of the business.
• Any other responsibilities as may be required.

Requirements

• Bachelor's degree in Business Administration or related field 
• Strong analytical and problem-solving abilities.
• Good attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Intermediate Google Workspace skills.
• Interest in fintech, payments, or financial operations.

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Responsibilities

Transaction Monitoring & Operations

• Monitor daily transaction flows across payouts, collections, and card transactions
• Identify failed, pending, or delayed transactions and escalate promptly
• Track transaction success rates and flag anomalies or downtime impact
• Support operational reporting on transaction volumes and performance

Settlement Operations

• Assist in preparing and validating daily settlement reports across all payment providers
• Ensure accurate settlement of merchant balances (credits/debits)
• Track settlement timelines and ensure adherence to SLAs
• Investigate settlement discrepancies between internal records and provider reports
• Match transactions between systems and identify exceptions (breaks)
• Investigate and resolve reconciliation discrepancies promptly
• Maintain reconciliation trackers and ensure all open items are closed

Exception Handling & Issue Resolution

• Investigate failed transactions (e.g., debited but not credited scenarios)
• Collaborate with internal teams (engineering, support) to resolve transaction issues
• Ensure timely resolution of customer complaints within defined SLAs
• Maintain detailed documentation of incidents and resolutions
• Prepare daily, weekly, and monthly operational reports
• Analyze trends and highlight risks or improvement opportunities
• Support KPI tracking (e.g., success rate, TAT, uptime impact)

Requirements

• Strong analytical and numerical skills
• Strong attention to detail and data accuracy
• Basic understanding of payment systems (preferred)
• Proficiency in Excel (pivot tables, lookups)
• Problem-solving mindset
• Strong written and oral communication skills
• Good stakeholder management skills
• Ability to work under pressure and meet deadlines
• High level of ownership and accountability

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Responsibilities

• Support execution of integrated marketing campaigns across digital, events, partnerships, and outbound channels
• Assist in content and messaging development across social media, email, website, and campaign assets
• Support social media management, including publishing, community engagement, and performance tracking
• Assist in event marketing and execution (webinars, workshops, field activations), including coordination, logistics, and attendee engagement
• Support lead generation efforts, including campaign setup, landing pages, and follow-up workflows
• Conduct research on target audiences, market trends, competitors, and customer insights to inform marketing strategies
• Assist in managing marketing calendars across campaigns, content, and events
• Collaborate with cross-functional teams (design, product, sales) to deliver cohesive marketing initiatives
• Track and report on key marketing metrics (traffic, engagement, leads, conversions) and support performance analysis
• Support partnerships, PR, and brand initiatives, including outreach and coordination
• Assist with marketing operations tasks, including data organization, campaign tracking, and tool management

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Strong written and verbal communication skills in English.
• Basic skills in content creation tools (Canva, Figma, Adobe Premiere, or similar).
• Interest in fintech, B2B marketing, and African business ecosystems.
• Ability to work independently, take initiative, and manage multiple tasks.
• Willingness to learn and adapt in a fast-paced startup environment.
• Portfolio of writing or video projects (can include school projects or personal work) is a plus.

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Responsibilities

• Support the sales team in engaging and converting marketing and sales-qualified leads across Duplo’s product suite
• Assist with outbound lead generation efforts (e.g., researching prospects, building lead lists)
• Assist with outreach to leads via email and calls to schedule product demos and meetings
• Provide administrative and research support to the Sales team in identifying new business opportunities and potential partnerships
• Support with product demos and presentations to clients
• Assist in tracking leads, updating CRM records, and maintaining accurate sales data
• Collaborate with the marketing team on campaigns and initiatives

Requirements

• Bachelor's Degree in Business Administration, Marketing or a related field
• Strong interest in Sales/Business development in the financial technology space
• Good written and verbal communication skills 
• Good knowledge of Google Workspace (Docs, Sheets, Slides)
• Familiarity with sales tools (eg. HubSpot, Salesforce, LinkedIn Sales Navigator) is a plus
• Proactive attitude with good organizational and interpersonal skills
• Ability to learn in a fast-paced environment