Payment Operations Intern at Duplo

Responsibilities

Transaction Monitoring & Operations

• Monitor daily transaction flows across payouts, collections, and card transactions
• Identify failed, pending, or delayed transactions and escalate promptly
• Track transaction success rates and flag anomalies or downtime impact
• Support operational reporting on transaction volumes and performance

Settlement Operations

• Assist in preparing and validating daily settlement reports across all payment providers
• Ensure accurate settlement of merchant balances (credits/debits)
• Track settlement timelines and ensure adherence to SLAs
• Investigate settlement discrepancies between internal records and provider reports
• Match transactions between systems and identify exceptions (breaks)
• Investigate and resolve reconciliation discrepancies promptly
• Maintain reconciliation trackers and ensure all open items are closed

Exception Handling & Issue Resolution

• Investigate failed transactions (e.g., debited but not credited scenarios)
• Collaborate with internal teams (engineering, support) to resolve transaction issues
• Ensure timely resolution of customer complaints within defined SLAs
• Maintain detailed documentation of incidents and resolutions
• Prepare daily, weekly, and monthly operational reports
• Analyze trends and highlight risks or improvement opportunities
• Support KPI tracking (e.g., success rate, TAT, uptime impact)

Requirements

• Strong analytical and numerical skills
• Strong attention to detail and data accuracy
• Basic understanding of payment systems (preferred)
• Proficiency in Excel (pivot tables, lookups)
• Problem-solving mindset
• Strong written and oral communication skills
• Good stakeholder management skills
• Ability to work under pressure and meet deadlines
• High level of ownership and accountability