First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank ha... read mores international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.
DUTIES & RESPONSIBILITIES
Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be cr
Assist to plan, collate and organize data for investigation of customers’ claims.
Support in following up with Branches/Departments etc for relevant supporting documents, approvals and offe
DUTIES & RESPONSIBILITIES
Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be cr
To prepare and maintain daily summary report on deposit/LAD to generate average volumes
Creation and population of all working templates for preparation of monthly , quarterly, half yearly and an
Define, direct and support security efforts through development and ensuring enforcement of Information/Cybersecurity policies, framework, procedures, baselines and other forms of guidance th
JOB OBJECTIVE(S)
Forensic investigation and analysis of digital evidence related to cybersecurity incidents, data breaches, or other digital crimes,using specialized tools and technique
JOB OBJECTIVE(S)
Focus and provide lead on investigating and analyzing digital evidence related to cybersecurity incidents, data breaches, or other digital crimes,using specialized tools and
JOB OBJECTIVE(S)
To provide assurance to Management and the Board of FBNL through the Group Chief Audit Executive on the effectiveness and efficiency of risk management, control and governanc
DUTIES & RESPONSIBILITIES
Participates in the risk-based internal audit review of Strategic Resources Functions
Assists in executing effective risk assessment of Head Office de
Duties and Responsibilities
Support development of Digital Marketing strategy
Own marketing efforts across digital channels from planning through design, execution and monitoring to deliver ma
Duties and Responsibilities
Develop white papers and position papers as assigned by the GH, M&CC
Provide technical support relating to research, insights and documentation on key projects
Job Description
Support in the planning, development, implementation and review of the Group’s corporate communications strategy, in accordance with the Group’s overall strategic pla
Duties & Responsibilities
Data analysis: Collect, clean, and analyze large datasets to identify trends, patterns, and insights.
Use statistical analysis techniques to interpret data a
Duties & Responsibilities
Collaborating with cross-functional teams to integrate digital solutions seamlessly across channels.
Responsible for managing all Apps / Mobile solutions / S
Job Description
Responsible for overall coordination, management, and administration of all Trade Credit Lines, Negotiation of Presentations on Documentary Credit, Booking and Liquidation of Tra
Job Description
Handles Negotiation of Documentary Presentations, Trade Loans Booking, bookkeeping, Payments, and Remittances on negotiated presentations and matured trade loans for the bank.&nb
Job Description
Oversee and ensure timely and proper response to mails sent concerning cases for the team including requests, complaints, enquiries on cases already logged.
Guide and monitor t
Job Description
Provide leadership to the acquiring dispute team; ensuring that all chargeback claims are reviewed for validity and genuineness
Oversee and ensure timely and proper respo
