BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca... read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business.
We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe.
Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Key Deliverables / Primary Functions
Manage the end-to-end process to provide a proposal/RFX to clients.
Ensure customer satisfaction to support the sales objectives and strive to shorten the
Key Deliverables / Primary Functions
Compile and Distribute Reports to SIM’s
Verify Quality of Information in the CMDB
Participate in The RFC Approval Process for new propo
Core Description
To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster s
Key Deliverables / Primary Functions:
Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
Key Deliverables / Primary Functions:
Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.&nbs
Key Deliverables / Primary Functions:
Business Analysis and Business Growth
Responsible for investigative work to seek effective business solutions and, organises their implementation through
Key Deliverables / Primary Functions:
Coordinate digital automation projects and develop solutions using Blue Prism, while ensuring adherence to the solution architecture, standards, and best pr
Key Deliverables / Primary Functions:
Monitors and reports on service levels
Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Managem
Key Deliverables / Primary Functions:
Understand the BCX/Telco landscape.
Understand Coding and development.
Manage a team of Developers and provide guidance in terms of System design and de
Key Deliverables / Primary Functions:
Execute service integration management strategies, developing and implementing tactical and operational plans for the delivery of service integration manage
Key Deliverables / Primary Functions:
Execute to the Managed Services business plan and strategies.
Support, maintain and manage the technical aspects of a managed Cloud/Operating system
Key Deliverables / Primary Functions
Monitor and manage the Incident and Request Management Process.
Respond to client queries in accordance with service level agreements.
Provide feedback o
Key Deliverables / Primary Functions:
Monitoring multi-client servers using the Monitoring systems
Troubleshooting and resolving system issues with servers via remote desktop.
In
Key Deliverables / Primary Functions:
Install, maintain, update and administer Backup software.
Performs backup changes using Change management process and ensures all backups are properly run
Key Deliverables / Primary Functions:
Application and device troubleshooting and support.
Accurately use available software or specialist monitoring tools to maintain awareness and control of
Core Description
Responsible for the product strategy and governance for the line of business product portfolio, in addition, responsible for product planning and execution throughout the produc
Core Description
Develop of solutions in accordance with business requirements and operational and service level agreements.
Key Deliverables / Primary Functions
Contributing to the Cloud
Core Description
Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, di
