Zonal Manager (North) at Wema Bank Plc

Job Summary

• To drive business development and execution of branches sales plans to achieve desirable profitability across the zone.
• To collaborate with Business Development Managers (BDM) in ensuring that all customers receive an exceptional and consistently high-quality service.
• To manage available resources e.g. systems, processes, staff (relationship officers and marketing associates) and to ensure staff development and growth.
• To ensure that a strong customer-focused service culture becomes entrenched in all the Branches across the zone.

Job Details

Key Responsibilities/Accountabilities

Sales management:

• Responsible for building market position by locating, developing, defining, negotiating and closing business relationships across the Zone
• Responsible for discovering and securing new project opportunities from clients within the given geographical territory
• Responsible for heading up the business development expansion in new markets as well as continued expansion among existing clients within the Zone
• Driving peak performance and marketing success for all business development staff across the Zone.

Customer service:

• Manages the zones resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the zones, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
• Recommends product or service enhancements to improve customer satisfaction and sales potential
• Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identifies opportunities to migrate customers to more appropriate, cost effective channels.
• Ensure that the branch premises, furniture, fittings and operating systems are well maintained and that they are at all times user friendly to both Staff and its Customers.

Risk management:

• Accountable for maintaining high data quality standards by ensuring information captured in the bank’s systems and documentation by teams are correct and maintained in a timely manner
• Manage the risk management process for the designated customer portfolio and be accountable for the on going monitoring of credit quality and compliance with bank’s policies
• Develop close relationships with risk, operation and product to ensure delivery of quality products and services to customers
• Primarily responsible for all loan applications approved within zone including timely completion and approval within quality parameters determined by the bank’s lending policy
• Ensure a safe environment that allows all staff across the Bank the ability to escalate and discuss issues and risks with their leader or LOR
• Accountable for operating responsibly within the parameters of your approved delegations

Financial management:

• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
• Primarily responsible for achieving Zone performance targets
• Drives the growth of deposits, loans and overdrafts to increase profitability of the branches within the zone.

People management:

• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning, and development are emphasized and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’

Requirements

QUALIFICATION AND SKILLS

• Below are qualifications required to work as a Zonal Manager
• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 8 - 12years cognate experience
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team
• Ability to manage people and solve problems