WPE Case Management Assistant at International Rescue Committee (IRC)

Job Overview/Summary

The Case Worker will provide psychosocial support, basic case management support to survivors of gender-based violence through individual counselling follow up support, referrals and dissemination of information on available GBV services to encourage access to services. She/he will in collaboration with the Response Officer oversee provision of psychosocial /group support, skills building, information sessions and other recreational activities that promotes social support networks and cohesion with women and girls at the women and girls’ centers/safe spaces

Major Responsibilities

• Provide direct support and care for adult and child survivors of gender-based violence, including counseling and basic case management. Case management services will include Assessment of needs of clients, developing an action plan with clients, Implementing the plan with clients
• Provide physical accompaniment to GBV survivors if requested to access medical and other services according to their wishes, choices, and decisions.
• Conduct direct and regular follow up of GBV survivors through home visits and based on survivors wishes and consent.
• Case closure (when appropriate)
• Conduct direct follow up of GBV survivors through home visits and regular follow up visits based on survivors’ wishes and consent.
• Ensure proper documentation of reported GBV incidences through utilization of GBVIMS case intake, action, follow up and other case management forms appropriately.
• Follow GBV guiding principles of respect, confidentiality, and safety/security and non- discrimination while providing services to women and girls.
• Monitor how the GBV referral pathway is working through making direct follow ups with other organizations that are providing services to survivors.
• Conduct and help plan and organize psychosocial/ group support activities with women and adolescent girls to meet the emotional needs of survivors, build support networks among women/girls, and promote social integration of survivors and other vulnerable women.
• Work with women and girls in the community to identify their needs, interests and priorities, and where possible, adapt activities according to these to ensure activities offered are culturally appropriate and meet the needs of women and girls.
• Ensure that vulnerable women and girls including GBV survivors are engaged on psychosocial activities of their choice that will support their healing and recovery.
• In collaboration with the WPE Assistant Community Mobilizers, conduct awareness raising activities on GBV and its health consequences, promoting available services to women and girls, and addressing the stigma preventing women and girls from accessing support and services with activities for female only group.
• In collaboration with the WPE team, participate in meetings with community leadership structures when necessary to advocate for the needs of women and girls, and encourage their participation in GBV prevention and response activities in the communities.

Program Management, Technical Quality, and Strategy

Program Development

Staff Performance Management, Learning & Development:

• Required for all positions with supervisory responsibility, if special considerations are needed (e.g. remote management), make this additive to the base language here.
• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths of the team in Syria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews..
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.

Qualifications

• Candidate must be a graduate from a reputable institute and have at least 2 years working experience in GBV programming.
• Ability to maintain confidentiality and respect for clients always is essential.
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.
• Ability to work as a member of a team essential.
• Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background, and diversity
• Counseling and training experience, including experience working with women and girls preferred
• Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer work in women’s group, girls’ clubs or other relevant experience is an added advantage
• Ability to facilitate trainings and sessions, including group support activities with women and girls.
• Ability to communicate in English, Kanuri, Hausa and or local dialects spoken in the location
• Ability to keep records and write simple and basic reports of activities would be an added advantage.
• University Degree in Psychology, Sociology, Health, or equivalent is a requirement.
• Must be a TEAM PLAYER.

Computer/Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.  Add position-specific (e.g. accounting software, statistical software, etc.).