Workshop Manager at Excel and Grace Consulting

About the Role

• We are seeking an experienced and proactive Workshop Manager to oversee our automobile workshop operations in Benin City.
• The ideal candidate will have a strong technical background in automotive services, excellent leadership skills, and a passion for delivering outstanding customer service.

Key Responsibilities

• Manage day-to-day operations of the automobile workshop to ensure efficiency and productivity.
• Supervise workshop staff, including mechanics, technicians, and support personnel.
• Assign repair and maintenance tasks, ensuring adherence to quality and safety standards.
• Diagnose vehicle issues and recommend appropriate repair solutions.
• Monitor inventory of tools, parts, and equipment; coordinate procurement as needed.
• Ensure timely servicing and repairs to meet customer expectations.
• Maintain a clean, safe, and organized workshop environment.
• Develop and enforce standard operating procedures and compliance protocols.
• Liaise with customers, address concerns, and provide regular progress updates.
• Prepare reports on workshop performance, job costing, and productivity metrics.

Requirements

• Minimum of HND / BSc in Mechanical Engineering, Automotive Technology, or a related field.
• 5+ years of hands-on experience in an automobile workshop, including at least 2 years in a supervisory role.
• Strong knowledge of vehicle diagnostics, repair procedures, and workshop management tools.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lead a team and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office Suite and automotive management software is an advantage.