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  • Posted: Jun 29, 2022
    Deadline: Jul 6, 2022
  • MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potent...
    Read more about this company


    Workplace Experience Manager

    Job Description

    • We are looking for a Workplace Experience Manager who will strategically oversee all aspects of our employees’ growth and experience in the organization.
    • You will be a strategic thinker with strong organizational and problem-solving skills.
    • You will have strong research experience, an analytical mind and outstanding presentation skills.
    • You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

    What You’ll Do

    • Ensure focus on a strong and flexible workplace strategy that will foster a fast paced, high-growth and productive environment that will benefit all MAX employee’s.
    • Ensure the increase of MAX employee engagement and build an atmosphere that attracts and retains talent.
    • Ensure active participation in overseeing the ongoing employee experience by directing the consistent delivery of exceptional support from the team members.
    • Ensure consistent and proper communication with other team members in regards to any facilities or security concern
    • Ensure proper collaboration and partnership with all MAX clients to support environmental, Health and Safety programs and act as middle-man to support our objectives
    • To ensure the overall responsibility of the workplace which include but not limited to customer experience, social value and continuous improvement.
    • Improve the experience of MAX customers/clients through raising awareness and engagement across every team and increase customer satisfaction
    • Responsible for the delivery of flawless customer experience by bringing on the latest trends,inspiration and thinking to MAX’s workplace design.
    • Maintain a filing system for data on customers and MAX externalpartners
    • Ensuring and supporting the clients social value activities which also includes OUR employee’s wellbeing, equality, and diversity to speed up engagement in the workplace
    • Ensure proper guidance on how to develop the environment and increase productivity, creativity

    What You’ll Need

    • Degree in Management Studies or any relevant field
    • 5+ years of customer service experience
    • 5+ years of Aministrative experience
    • Strong interpersonal and communication skill
    • Ability to build relationships across departments, work collaboratively and manage conflict constructively
    • Strong ability to manage competing priorities and projects
    • Ability to coach, develop and manage direct reports to a level of high performance
    • Ability to attract the right talent
    • Strong organizational and management skills
    • Ability to work efficiently and effectively
    • Ability to remain agile and multi-task effectively in a fast paced environment.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

    Note: We are committed to and encourage equal opportunity.

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