Wine Shop Supervisor at Excel and Grace Consulting

Location: GRA, Port Harcourt - Rivers

Job Summary

• We are seeking a knowledgeable and customer-focused Wine Shop Supervisor to manage the daily operations of our premium wine shop in GRA, Port Harcourt.
• The ideal candidate should have a passion for wines and spirits, excellent customer service skills, and the ability to lead a retail team to meet sales and service targets.

Key Responsibilities

• Supervise and coordinate all retail activities within the wine shop
• Provide expert guidance to customers on wine selections, pairings, and recommendations
• Maintain inventory levels, process stock orders, and ensure proper storage of wines
• Oversee visual merchandising and ensure a clean, organized, and attractive shop environment
• Train and manage retail staff to deliver excellent customer service
• Monitor daily sales, cash handling, and prepare performance reports
• Plan and execute wine tasting events and promotional activities
• Ensure compliance with all licensing laws and safety standards
• Resolve customer inquiries and complaints promptly and professionally
• Stay updated on wine trends, new arrivals, and industry developments

Requirements

• Minimum of OND/HND/B.Sc. in Hospitality, Business, or a related field
• Prior experience in retail management, hospitality, or a wine-related role
• Strong knowledge of wines, spirits, and related products (WSET certification is an advantage)
• Excellent communication, interpersonal, and sales skills
• Strong leadership and team coordination abilities
• Ability to use POS systems and manage inventory software
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Competitive monthly salary: N200,000 - N250,000 per month 
• Opportunities for wine education and certifications
• Performance incentives and professional growth opportunities
• Supportive and vibrant work environment.