Waiter / Waitress at Chef Eros & Co

Job Summary

• We are seeking an experienced Waiter/Waitress to join our team. The ideal candidate will be responsible for maintaining a clean and welcoming environment, handling customer inquiries, and working efficiently with the kitchen and bar staff.

Responsibilities

• Welcome guests as they arrive, seating them on their tables.
• Listen attentively to customers’ food and beverage preferences, taking accurate orders,and communicating special requests to the kitchen staff.
• Offer suggestions and recommendations from the menu based on customers’ preferences, dietary restrictions, and budget.
• Deliver orders to tables promptly, ensuring accuracy of presentation, and in a timely manner.
• Anticipate guests’ needs throughout the inning experience, such as refilling drinks, clearing plates, and providing additional condiments or utensils
• Present bills to customers, processing payments accurately, and providing change or processing credit card transactions using POS systems.
• Address customer complaints or concerns promptly and professionally, and seek assistance from management when necessary to resolve issues satisfactorily.
• Ensure that tables, chairs and dining areas are clean and well-maintained, and assist with general cleaning duties as needed to uphold sanitation standards.
• Upsell additional menu items, specials, or promotional offers to enhance the dining experience and increase sales revenue.
• Offer friendly, attentive, and personalized service to create a positive dining experience for guests, and ensure their satisfaction through attentive care and responsiveness to their orders.

Job Specification

• 2 - 3 years of experience in a similar role is preferred but not required.
• Strong customer service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Good memory and multitasking skills.
• Flexibility to work weekends, evenings, and holidays.
• Basic math skills for handling payments.
• A positive attitude and team spirit.