Visa & Tour Package Officer at Ashton & Dave Travels

Resumption: Immediate

Responsibilities
Packages / Product Development:

• Design, develop and promote tour packages
• Work on Product development
• Provide content for packages
• Provide content for write up and blogs
• Create proposals to tour operators, hotels
• Create proposal to prospective corporate clients.
• Develop tourism products and services.
• Strategic planning and implementation of travel products and itineraries for clients.
• Writing of press releases
• Attend seminars, conference on Travel and Tourism as a whole.
• Liaise vendors on services and transactions.
• Liaise with graphics team to produce attractive products / works for the website and social media.
• Provide support for Hajj / Umrah special desk deals
• Write & submit weekly Manager’s report on tasks.

Insurance:

• Advising clients on the health insurance policy that suits there travel based on travel period.

Customer Service:

• Call up clients as regards their request for travel services.
• Accompany clients to the Embassy / Visa submission centres.
• Call up clients when visas are ready.
• Provide necessary documents to Partners/Embassies/clients
• Contact clients after their trip especially those who patronized our department services: hotels, visa and packages.
• Offer complimentary visa advisory services to clients.
• Liaise with hotel on behalf of clients when need be (e.g. delay in flight, pick up services).
• Give client complimentary advice on choice of hotels, destinations or packages.
• Follow-up on visa processing and pick up the visa where necessary.
• Perform any other duties as may be assigned to you by your supervisor
• Maintain good working relationships with vendors.
• Assist clients in writing letters required for visa interviews
• Maintain good working relationships with vendors.
• Assist clients in writing letters required for visa interviews

Visa Advisory:

• Offer visa advisory services
• Process Visas for clients
• Fill visa forms for clients
• Carry out research on requirements and provide information on visas to destinations.
• Visit High commissions / Embassies
• Accompany the client to the visa appointment where necessary.
• Scout for and develop working relationships with visa agents.
• Prepare client’s document for visa interviews.
• Perform any other duties as may be assigned to you by your supervisor Assist clients in writing letters required for visa interviews

Visa Advisory:

• Offer visa advisory services
• Process Visas for clients
• Fill visa forms for clients
• Fill visa forms for clients
• Carry out research on requirements and provide information on visas to destinations.
• Visit High commissions / Embassies
• Accompany the client to the visa appointment where necessary.
• Scout for and develop working relationships with visa agents.
• Prepare client’s document for visa interviews.

Qualification and Experience

• Educated to a degree level in a related field will be an advantage
• Minimum of 5 years in Tours and Packages function
• Ability to work in a multicultural, fast paced organization
• Strong problem solving and analytical skill
• Fluency in English is compulsory
• Ability to work in a multicultural organization
• Sales and Marketing skills

Remuneration
Very attractive and negotiable