Visa Processing Specialist at Aeroport Travels and Tours Limited (ATTL)

Key Responsibilities

• Assist Clients in filling out online application.
• Schedule biometric and interview appointments for clients.
• Track visa statuses and follow up with embassies or consulates when necessary.
• Handle visa reapplication, appeal, or refusal response support.
• Act as the first point of contact for all inquiries—phone, email, or walk-ins.
• Manage complaints or issues effectively, escalating where necessary.
• Provide one-on-one consultations with students or parents about overseas education options.
• Assist clients in selecting the right course, school, and country based on their profile and preferences.
• Support students with school applications, documentation, SOP writing, and correspondence with institutions.
• Guide clients through the student visa process for countries like Canada, UK, USA, Australia, and more.
• Conduct pre-departure briefings and support post-visa travel planning.
• Organize and Attend Educational webinar with our partner institutions.
• Schedule regular meetings with clients to maintain cordial and professional working relationship.
• Proactively update/ advise registered Clients on evolving Immigration laws and processes.
• Ensure both the company and clients adhere to agreements.
• Oversee coaching and advisory services to Clients in preparation for application appointments.
• Execute Clients’ task in alignment with all organizational policies, processes and checklists.
• Direct potential leads to the sales team and follow up on progress.
• Build and maintain strong customer relationships and follow up to ensure repeat business.

Requirements

• SSCE or OND qualification.
• Minimum of 4 years above experience in visa/tour packaging, and business development.
• Visa Processing & Documentation.
• Embassy Appointment Scheduling Multilingual Communication (Hausa, Igbo, Yoruba, English).
• Attention to Detail & Confidentiality.
• Travel Insurance & Itinerary Planning.
• Flight & Hotel Reservations (for Visa Purposes) Client Relationship Management.
• Proficiency in at least one GDS platform (e.g., Amadeus, Sabre).
• Exceptional customer service and interpersonal skills.
• Must possess digital marketing skills.
• Certification from an accredited Aviation School or Travel and Tourism College is an added advantage.
• Female candidates preferred for gender balance.
• Must be between 25 and 30 years of age.
• Must reside in Ikeja, Maryland, Ketu and Ogba.
• Proficiency in Microsoft Office and strong IT/digital literacy required.