Virtual Retail Banker at Septagus Consulting

Responsibilities

• Engage Mass Affluent Inactive and dormant accounts towards reactivations.
• Drive the adoption of active customers on digital platforms and lending platforms.
• Develop and maintain strong relationships with customers through virtual engagements.
• Understand customers' needs, preferences, and financial goals to offer tailored solutions that align with the customer’s financial objectives.
• Deepen customer relationships by cross-selling the bank’s products, services, and offerings.
• Improve portfolio quality through the growth of Current and Savings Accounts.
• Implement strategies and initiatives to engage customers and ensure their continued participation and utilization of the services.
• Monitor account activity and take appropriate actions to retain customer interest and satisfaction, thus safeguarding against inactivity.
• Carry out consistent engagement with the portfolio customers with accurate & and complete capture of interaction details.
• Ensure accurate logging and escalation of complaints.
• Ensure accurate and timely resolution of customer queries.

Skills / Requirements

• Sales & Marketing skills
• Customer needs identification
• Negotiation
• Knowledge of Banking Operations
• Complaints Management - Account Management
• Creative Thinking - Customer Relationship Management
• Familiarity with CRM (Customer Relationship Management) Software
• Cross-selling Skills
• Proficiency in basic computer skills.
• Strong Listening and Probing Skills.
• Excellent Communication and Persuasive Skills.
• Ability to maintain a positive attitude.
• Interpersonal relations
• Initiative
• Decision Quality & Problem
• solving time & Self-Management.