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  • Posted: Aug 23, 2021
    Deadline: Aug 25, 2021
  • Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Enjoy fast delivery service. Buy now!
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    Vendor Associate

    Job Category: Officer Level
    Reports to: Business Development Manager

    Role Summary

    • The Vendor Associate is responsible for being personal account managers to each assigned vendor and is directly responsible for building and managing these relationships on behalf of Konga Food

    Role Responsibilities

    • Onboard and create new vendors on the backend system
    • Attend to all vendor requests – update menu, price changes, deals creation etc
    • Negotiate attractive deals / combos with partner restaurants for the benefit of our customers (i.e. during annual Black Friday campaigns etc)
    • Educate new vendors on the importance of Konga Food’s operational procedures and standards, ensuring they are always respected
    • Equipping and training new vendors on Konga Food’s order processing and management tools
    • Handle vendors' cases and interactions by providing direct support through different channels
    • Perform as functional bridge amongst vendors and coordinate with internal stakeholders in Konga Food
    • Provide accurate and complete responses to vendor inquiries and document all interactions
    • Facilitate the resolution of escalated vendor-related issues
    • Identify improvement areas and perform closely with all internal stakeholders to proffer solutions in a timely but efficient manner with the vendor’s wellbeing in mind
    • Create outbound calls to update vendors on the status of cases
    • Ensuring all payments to assigned vendors are made each Tuesday / week (or as required under Konga Food policy)
    • Ensure Service Level Agreements (SLA) with vendors are in place for different services.
    • Following up with specific assigned vendors on escalated poor performance (from CET Agents) in a bid to resolve issues from happening again in future
    • Educate vendors about the processes, SLAs and the best practices to be followed.

    Professional Skills & Qualifications Required:

    • Minimum of a First Degree
    • Strong Communication and Interpersonal Skills
    • Ability to think-on-the-go and with minimal supervision
    • Calmness and empathy
    • Good negotiation skills
    • Willingness to learn software management programs to aid job function
    • Can work under pressure and solve complex issues
    • Proficient in Microsoft Office - Excel, Word skills required

    Why Work with Konga

    • A unique opportunity to work in a fast paced, structured and technologically driven environment
    • The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast-growing businesses.
    • This role shall be remunerated adequately.

    Method of Application

    Interested and qualified candidates should send CV to: [email protected] using “the job title” as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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