Travels Consultant at Aspom Travel Agency

Job Summary:

The Travel Consultant is responsible for assisting clients in planning and booking their travel arrangements. This includes recommending destinations, arranging transportation, accommodations, and activities, and providing guidance on travel requirements. The Travel Consultant aims to ensure a seamless and enjoyable travel experience for clients.

Key Responsibilities:

Client Consultation:

• Meet with clients to understand their travel needs, preferences, and budget.
• Provide detailed information on travel destinations, itineraries, and travel options.
• Offer personalized travel advice and recommendations.

Travel Booking:

• Arrange transportation, accommodations, and travel services (flights, hotels, car rentals, tours, etc.).
• Confirm bookings and issue travel documents such as tickets, itineraries, and vouchers.
• Ensure all travel arrangements meet clients' requirements and expectations.

Itinerary Planning:

• Create detailed travel itineraries tailored to clients' interests and schedules.
• Suggest activities, excursions, and dining options at the destination.
• Provide information on local customs, weather, and attractions.

Travel Documentation:

• Assist clients with obtaining necessary travel documents such as passports, visas, and travel insurance.
• Ensure clients are informed of entry requirements, health regulations, and travel advisories.

Customer Service:

• Address clients' inquiries and resolve any issues or concerns before, during, and after their trip.
• Provide support in case of changes, cancellations, or emergencies.
• Maintain a high level of customer satisfaction through excellent service.

Sales and Marketing:

• Promote travel packages, special deals, and travel-related products.
• Upsell additional services such as travel insurance, tours, and upgrades.
• Maintain knowledge of current travel trends, promotions, and new products.

Administrative Tasks:

• Maintain accurate records of clients' bookings, payments, and preferences.
• Prepare invoices, process payments, and handle financial transactions.
• Follow up with clients to gather feedback and build long-term relationships.

Qualifications:

• Bachelor’s degree in Travel and Tourism, Hospitality, Business, or a related field.
• Proven experience as a Travel Consultant or similar role.
• Strong knowledge of travel booking systems and online reservation platforms.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite and travel-related software.

Working Conditions:

Full-time position, often requiring flexibility in hours to accommodate clients' needs.