Travel Consultant (Retail) at Quantum Travels Limited

Responsibilities

• Making reservations for customers based on their various requirements and budgetary allowances.
• Supplying travelers with pertinent information and useful travel/holiday materials.
• Organizing travels from beginning to end, including tickets, hotel accommodation and car transportation.
• Analyzing clients’ specifications and wishes and suggest suitable travel packages or services.
• Maintaining relationships with key persons.
• Sorting out any issues that may arise with bookings or reservations pertaining to tickets and hotels.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Reissuing and revalidating customer tickets.
• Creating and update daily and weekly electronic ticket reports.
• Reaching the revenue and profit targets.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Minimum of 1 year work-related experience.
• Proficient on the use of Amadeus, Galileo, and Sabre GDSs for both ticketing/hotel bookings.
• Proficiency in English.
• Sales skills.
• Customer relationship management skills.
• Basic computer skills such as Microsoft office package.
• Excellent communication skills.
• Good knowledge of travel and tour trends and regulations.
• Applicants should reside within Lagos State.