Travel Consultant at Bitsin Travels And Tours

Job Purpose

• The ideal candidate will be responsible for presenting unique destinations to the retail travel space – targeting new business as well as growing an existing portfolio of clients.
• He/she will create exquisite business relationships that shall translate to business growth and high customer standards in line with the overall strategic plan of the company.

Responsibilities

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and use travel/holiday material(guides, maps, event programs etc.).
• Collect deposits and balances.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Maintain relationships with key persons.
• Keep financial statements and documents.
• Reach the revenue and profit targets.

Requirements and Skills

• Degree in Hospitality, Travel, Tourism, Business, or a relevant field. Candidates with personal travel experience will be preferred.
• 3 - 10 years of work experience.
• Proven working experience as a Travel Consultant with vast experience in work visas.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and a customer-oriented approach
• Well-versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises.