Training Officer at Economic Community of West African States (ECOWAS)

ROLE OVERVIEW

• Under the supervision of the Training Officer (P3/P4), the incumbent shall identify the training needs of staff, and assist in the development/organization of training programmes to meet those needs. He/She shall also monitor and facilitate knowledge acquisition and reporting on the effectiveness of training programmes and interventions in accomplishing the long-term skills developmental goals and objectives.

ROLE AND RESPONSIBILITIES

• In collaboration with the Training Officer and HOD Career Management, liaise with Directorates to identify training needs and gaps in employee skills.
• Conduct regular assessments to determine the training requirements for different jobs.
• Assist in the design and development of training programs that align with ECOWAS Institutions goals and objectives.
• Create engaging and interactive training materials, including presentations, manuals, and multimedia content roles.
• Assist in conducting training sessions for employees using a variety of instructional techniques and formats.
• Assist in implementing evaluation mechanisms to assess the effectiveness of training programs.
• Gather feedback from participants and stakeholders to continuously improve training content and delivery methods.
• Explore and integrate innovative technologies to enhance the delivery and accessibility of training materials.
• Utilize learning management systems (LMS) to track employee progress and manage training documentation. Ensure that training programs comply with relevant regulations and standards.
• Maintain accurate and up-to-date training records, including attendance, evaluations, and certifications.
• Analyze training needs to develop new training programs or modify and improve existing programs.
• Maintain the training information and record-keeping system and respond to queries from staff and training providers.
• Ensure reports, correspondence documentation, and information are recorded, processed, and maintained by administrative procedures.
• Support the submission of relevant reports, Workplace Skills Plans, and Annual Training Reports.
• Contact attendees and Department representatives about training programs.
• Maintain a database of all training and facilitators.
• Schedule the appropriate classroom and prepare the physical setup, including any audiovisual equipment for training, etc.
• Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids.
• Stay informed about industry trends, best practices, and advancements in training methodologies.
• Assist in organizing orientations for new employees and additional presentations when necessary.
• Perform other duties as assigned by the supervisor

ACADEMIC QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or equivalent in Human Resources Management, Training and Development, Business Administration, or in a similar field from a recognized University.
• Three (3) years of professional experience in human resources and training management in a private/public sector or international organizations.
• Technical knowledge of human resources management in a private/ public sector or international organization.
• Knowledge of development and design of outcomes based on training material.
• Knowledge of HR Management best practices.
• Experience and knowledge of e-learning.
• Experience in Training Curriculum Development and design.
• Knowledge of Learning Management System.
• Strong knowledge of instructional design principles and adult learning theories.
• Knowledge of Staff Regulations, directives, and policies of relevance to the execution of duties associated with the position.
•  Knowledge of routine human resources, business processes including data entry, data verification, drafting, report generation and record-keeping procedures.
• Practical Knowledge of ERPs such as SAP will be an added advantage.

AGE LIMIT

• Be below 50 years old. This provision does not apply to internal candidates.

ECOWAS KEY COMPETENCIES

• Ability to lead in the execution of tasks, contacting colleagues and contributors as needed making decisions to ensure tasks are completed as expected.
• Ability to guide own work by setting and monitoring goals with strong personal initiative and commitment to ECOWAS.
• Ability to model and advocate for compliance, good work ethics, flexibility and persistence to get job done coupled with an ability to influence positive teamwork and cooperation.
• Ability to lead small teams to carry out semi-routine work including assigning work, training, and checking work.
• Excellent interpersonal skills to engage with clients in positive exchanges that establishes mutual expectations and understandings and reduces uncertainties and conflicts.
• Ability to keep a client informed on matters of relevance to expectations, establishing “bring forward” systems and introducing other procedures/techniques to ensure that service standards are maintained.
• Ability to make decisions based on guidelines, procedures and precedents and maintain confidentiality and discretion with clients/stakeholders.
• Good judgement and demonstrated ability to be assertive – rather than passive or aggressive when interacting with clients.
• Well-developed problem-solving, critical thinking and conflict resolution skills.
• Ability to perceive the moods and feelings of others, and to understand the attitude, interests, needs, and perspectives of others.
• Well-developed ability to relate well with people from varied backgrounds, open to understanding diverse cultural differences especially within west Africa.
• Ability to listen attentively to people’s ideas, requests and concerns and to explain to others the need for diversity management in everyday workplace practices.
• Ability to factor in diversity when providing services, responding to requests, recognizing, and releasing preconceived notions and stereotypical views of certain groups and individuals.
• Basic understanding of the ECOWAS organization mandate and its functions.
• Ability to explain the functional area assigned to and the contributions it makes to the organization and its mandate.
• Knowledge of ECOWAS semi-routine procedures, processes, and practices as it relates to assigned responsibilities and information systems.
• Ability to apply ECOWAS standards in emailing, reporting, correspondence, etc. and to contribute to implementing associated changes as directed.
• Ability to carefully review and check the accuracy of information in work reports provided by management, management information systems or other individuals.
• Good knowledge of office monitoring indicators of relevance to own work (e.g. travels, purchases, accounts, meetings, etc.) and ability to provide brief reports or updates.
• Ability to edit, check, track and review documents prepared by others and reorganize data or information according to instructions using latest technology.
• Efficiently retrieves, inputs, edits, formats, transmits, and links electronic file data used for analysis and understands basic data management operations.
• Ability to condense information and/or produce concise summary notes to help others with decision-making, problem solving and/or assessment work.
• Proficiency communicating orally and in writing in English and French languages.
• Demonstrated computer skills to communicate using tools such as email, Skype, word processing, excel, social media, etc. and to write and format documents appropriately for presentation, the web, proposals, reports, and other documents.
• Ability to proofread, edit and revise document to ensure documents are grammatically correct, follow standard conventions for punctuation and mechanics and formatted in accordance with ECOWAS communication standards.
• Ability to relay/redirect complete and accurate messages to appropriate persons/departments.
• Fluency in one of the three ECOWAS official languages (English, French & Portuguese).
• Ability to organize information or materials for others, solving minor problems and checking for completeness and compliance to standards or instructions.
• Knowledge of techniques to prioritize tasks in fast paced workplace with frequent interruptions and moving deadlines and adaptability/ flexibility to meet work expectations.
• Understanding and adherence to the policies, procedures and guidelines required to support the ECOWAS planning cycle at the individual and organizational level.
• Good initiative with an ability to identify what needs to be done and act before being asked or required to.