Training Centre Manager at Alpha Mead Facilities & Management Services (AMFacilities)

Strategic Initiatives

• Design facility management training programmes and supporting services including identifying course content requirements, appropriate delivery mediums, and personnel to deliver training
• Deliver such training programmes through instructor-led, online, blended, and documentation-driven delivery processes
• Collaborate with central operations, strategic partners and other parties to create a positive end‐to‐end experience for participants.
• Implement quality control and continual improvement processes to maintain training content and delivery mechanisms that represent Alpha Mead’s standards
• Work collaboratively with business leads to ensure training programmes and processes are aligned and relevant to critical business priorities.
• Identify training needs in facility managers or those intending to build a career in FM and create course content and modules to facilitate such training
• Build quarterly and yearly facility management training programme for executives and external participants

Business Initiatives

•  Drive brand values and philosophy through FM training and development activities.
• Set business goals and objectives according to the company's needs 
• Create business plans and develop business strategies to achieve the business goals
• Develop and implement marketing plans and strategies to promote the business and its products or services
• Manage budgets and financial planning for the Training programmes and workshops
• Develop and implement marketing plans and strategies to promote the business and its products or services
• Source for interested participants for FM training and workshops

Operational Responsibilities

• Facilitate training programmes tailored to Facility Management
• Create surveys for participants after FM training to track employee success and progress
• Identify the need for FM training and accordingly, arrange training materials and develop training programmes.
• Work with central operations to analyze which facility manager from a business category needs training and design the training strategy accordingly.
• Manage the expenses of training sessions and prepare reports of concluded training sessions
• Source for seasoned FM facilitators to facilitate programmes on FM

Qualifications

• B.Sc. degree in Estate Management, Business Administration, Engineering, or any other related field
• Minimum of 5 years of experience as a Training Manager in a facility management company
• Experience implementing and using Learning Management Systems (LMS)
•  Ability to organize, design, deliver and assess training
• Practical knowledge of running training need-analysis and training programme of technical nature for a large organization
• Proven track record in coordinating and managing the build-out and delivery of training systems
• Candidate must have been an FM facilitator in a corporate environment for at least 3 years
• Strong competency in content, process, and metrics development
• Ability to implement training services, process and manage the continuous improvement feedback loop
• Experience in advising business leads on strategic solutions that ultimately drive superior performance.
• Proven record of successfully delivering projects with people of disparate backgrounds and job functions
• Relevant professional qualifications (e.g., CFM, IFMA) will be an advantage    
• Sound communication skills
• Strong interpersonal skills ‐ both internally and with vendors
• Good analytical/critical thinking