Training and Onboarding Officer at Gamma Mobility

Job Description

• As a Training and Onboarding Officer, you will be responsible for effectively managing the deployment and onboarding process for new leads.

Roles and Responsibilities

• ​Engage leads for deployment and training.
• Conduct and take riding test scores.
• Deployment of leads on the Gamma Mobility dashboard.
• Deployment of leads on partner(s) platform.
• Register new riders and verify their information, ensuring it aligns with Gamma standards.
• Guide riders through the onboarding process and familiarise them with tools for success.
• Promote the Gamma brand and inspire enthusiasm among drivers.

Requirements

• Bachelor's degree in any discipline
• 1-3 years experience in onboarding, training, customer success, or field operations, ideally in fintech, mobility, or logistics.
• Strong interpersonal and communication skills for engaging with drivers and customers.
• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
• Familiarity with ride-hailing platforms and the ability to train customers on platform-specific requirements.