Training & Admin Manager at Stresert Services Limited

REF NO: TAM-O-25

Level: Senior Management

Reports To: Managing Director

Supervises: Training Department

About our client

Our client is an Agri-beauty farm to skin brand, the first and only personal care manufacturer in Nigeria to operate a fast-growing premium wellness & spa brand in conjunction. They work relentlessly towards our vision of putting Africa on the map in the global skincare & wellness industry, poised to significantly contribute to the personal grooming & wellness market share.

The company exists to display that African ingredients and their potent benefits will not just remain local; they stand for international best standards and quality.

They are comprised of a wellness day spa with multiple locations, farm to skin retail products, a wholesale & amenity product line for spa\'s, hotels, and airlines, a training institute and a franchise.

The training Institute is Nigeria\'s first indigenous spa training institution, established to empower individuals and professionals in the spa and wellness industry. The institute offers comprehensive training programs that blend theoretical knowledge with practical skills, preparing students to become certified spa professionals and managers. The institute provides courses in massage therapy, skincare, facials, body treatments, waxing, nail care, and spa management. Additionally, the training institute offers consultancy services to entrepreneurs looking to establish or enhance their spa businesses.

Job Objective/Purpose of Job

The Training & Admin Manager will oversee the planning, coordination, and execution of training programs at the Training Institute. This role is responsible for ensuring the delivery of high-quality vocational and skills-based education, managing institute operations, sourcing and enrolling new students, and preparing learners to be job-ready—particularly for roles within the spa operations. The role requires excellent leadership, administrative, and people skills.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Training Program Development and Implementation

• Develop and implement comprehensive training programs for courses in the Beauty and Wellness Industry
• Collaborate with industry experts to stay updated on industry trends and best practices.
• Ensure training programs meet industry standards and regulations.

Institute Operations Management

• Manage instructors, staff, and facilities to ensure efficient institute operations.
• Oversee budgeting, scheduling, and resource allocation.
• Ensure compliance with health and safety regulations, regulatory requirements, accreditation standards, and industry best practices.

Student Recruitment & Admission

• Develop and implement student recruitment strategies to meet enrollment targets and source for prospective trainees.
• Manage admissions processes, including applications, interviews, and enrollment.
• Ensure students are aware of program requirements, expectations, and outcomes.

Student Development & Readiness

• Ensure students receive high-quality training and support to prepare them for possible employment in our spas.
• Develop and implement assessment and evaluation tools to measure student progress.
• Collaborate with spa management to ensure students meet job requirements and expectations.

Industry Partners & Relationships

• Secure and maintain partnerships with industry partners, suppliers, and regulatory bodies.
• Collaborate with industry experts to stay updated on industry trends and best practices.
• Ensure compliance with industry regulations and standards.
• Other tasks as assigned.

KPIS & Functional Goals

Objective

Training Institute relaunch

Key Result

• Relaunch the Training Institute with an inaugural cohort of at least 25 trainees.
• Subsequent enrollment of minimum of 30 trainees monthly.

KPI

• Number of individuals enrolled

Objective

1. Industry Partnerships

Key Result

• Secure 2 Industry partnerships for the Training Institute

KPI

• Number of Industry partners secured

Objective

• Drive High-Quality Training Delivery

Key Result

• Maintain a 95% students satisfaction rate with training programs.

KPI

• Feedback scores from post-training evaluations

Objective

• Revenue Growth

Key Result

• Increase revenue from training programs by 15% quarterly, compared with previous quarters.

KPI

• Rate of Growth

Requirements

KEY PERFORMANCE AREAS:

Education/Professional Qualification:

• Bachelor\'s degree in Education, Business Administration, or a related field.
• Proven experience in managing a training institute or a related educational institution. This is a must.
• Certification with People Management or Administrative Support

Experience:

• Experience in the beauty and wellness industry is an added advantage.
• Previous spa administrative experience is an advantage

KEY SKILLS & COMPETENCIES REQUIREMENTS:

Functional/Technical:

• Passionate about education and training.
• Very good organisational skill
• Attention to detail
• Exceptional Time Management skills
• Good communication skills both written and verbal
• Able to carry out instructions accurately
• A knowledge of every material needed to run the spa smoothly
• Excellent communication and leadership skills

Behavioural:

• Flexible and reliable attitude to working arrangements
• Good negotiation skills
• Ability to work alone as well as a team
• Adaptable, friendly, polite, courteous
• Physically fit to undertake the role
• Outstanding analytical thinking
• Integrity and highly confidential