The Network Operations Specialist Engineer is responsible for assuring stable, secure, and high performing network services that enable internal customer productivity across corporate offices, plants, warehouses, refineries, remote sites, and shared service environments.
The role focuses on operational excellence across LAN, WAN, wireless, internet edge, data center, cloud connectivity, remote access, and network security service delivery. The job exists to improve internal customer experience by reducing service disruption, restoring service quickly, preventing repeat incidents, and improving network performance, availability, and user confidence across a diverse industrial and enterprise environment.
Key Duties and Responsibilities
- Manage network incidents across switching, routing, wireless, VPN, internet, WAN, firewall, DNS path dependency, DHCP reachability, and cloud connected services.
- Monitor and analyze latency, packet loss, jitter, retransmissions, tunnel health, interface errors, wireless roaming behavior, authentication failures, and application path quality.
- Operate and support technologies such as routers, switches, wireless controllers, access points, firewalls, load balancers, WAN edge devices, SD WAN, proxies, and network monitoring platforms.
- Support industrial and enterprise connectivity requirements across plants, terminals, production sites, and office environments.
- Coordinate provider escalations for leased circuits, internet links, dark fiber, MPLS, microwave, LTE backup, or managed last mile services.
- Support major service dependencies including DNS, DHCP, NTP, identity services, certificate-based access, internet breakout, and centralized security controls.
- Execute preventive maintenance and health checks.
- Drive operational reporting on uptime, service degradation, chronic incidents, and top risk items.
- Participate in call rotations and emergency responses.
- Support disaster recovery and business continuity exercises for network services.
- Provide technical input into service improvement plans, refresh programs, and new site readiness.
- Coach junior engineers and support analysts where required.
Key Requirements
- Bachelor's degree in computer science, Electrical Engineering, Information Technology, Telecommunications, or related field.
- 5 to 8 years' experience
- 8 to 12 years with broader operational accountability experience in a large enterprise, industrial, manufacturing, energy, or multi-site environment is preferred.
- Hands on experience with enterprise routing, switching, wireless, internet edge, firewall operations, VPN, and monitoring platforms is required.
- Experience operating in structured ITSM environments is required.
- Experience in emerging market operating conditions is strongly preferred.
Technical Competencies
Strong working knowledge of:
- Enterprise LAN and campus networking
- WAN and branch connectivity
- Internet edge and ISP operations
- Routing and switching
- Wireless enterprise operations
- VPN and remote access
- Firewalls and policy operations
- DNS, DHCP, IP address management dependencies
- Network monitoring and observability
- Packet analysis and fault isolation
- High availability and failover operations
- Change implementation and rollback practice
- Performance and service reporting
- Basic scripting and automation
- Vendor case handling and escalation management
Behavioural and Leadership Competencies
- Customer focus
- Calm incident leadership
- Analytical thinking
- Clear communication
- Ownership and follow through
- Structured documentation
- Risk awareness
- Collaboration across technical and business teams
- Judgment under pressure
- Continuous improvement mindset
- Coaching and knowledge sharing
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