Ticketing & Reservations Officer at VIP Express Tourism Limited

Job description

VIP Express Tourism ltd a reputable, multiple-award-winning, International Travel and Tourism Company of long standing, with its head office in Port Harcourt and with over 15 years in the travel and tourism industry in Nigeria. we focus specifically on quality family vacations as we value the strong bond of families by offering these quality vacation accommodation services across the world to our esteemed and loyal customers.

We are looking for a travel/ visa consultant to join our company to help create and organize trips for our clients. Give the needed Visa assistance to client, will be required to interact with our clients and guide them toward picking the best travel package to suit all of their requirements and In line with VIP Express Tourism Ltd travel package, membership calendar and resort availability. Your contribution will impact our company as well as the satisfaction of our customers and drive profits.

What we expect

We are seeking a highly organized and detail-oriented Reservationist with ticketing experience and expertise in visa processing, particularly student visas. The successful candidate will play a crucial role in ensuring seamless reservation processes, handling ticketing transactions, and assisting clients with visa applications.

Responsibilities:

• Reservation Management:Handle customer inquiries and reservations efficiently and professionally.
• Utilize reservation systems to book and confirm travel arrangements.
• Ensure accuracy in processing reservations and maintaining up-to-date records.
• Ticketing:Manage ticketing processes for various travel itineraries.
• Provide information on fares, schedules, and any travel-related queries.
• Collaborate with airlines and travel partners to secure the best options for clients.
• Visa Processing:Facilitate the visa application process, specifically student visas.
• Stay updated on visa requirements and regulations.
• Guide clients through the visa application process, ensuring completeness and accuracy.
• Documentation:Collect and verify all necessary documents for reservations and visa processing.
• Ensure compliance with international travel and visa regulations.
• Maintain organized and secure documentation for future reference.
• Customer Service:Provide exceptional customer service by addressing client inquiries and concerns.
• Offer travel advice and recommendations to enhance the customer experience.
• Resolve issues related to reservations, ticketing, and visa processing promptly.
• Collaboration:Coordinate with other departments, including travel agencies, airlines, and visa offices.
• Communicate effectively with team members to ensure a smooth workflow.
• Stay informed about changes in airline policies, visa regulations, and travel trends.

Qualifications:

• Educational Background:Bachelor's degree in a relevant field preferred.
• Experience:Proven experience as a Reservationist with a focus on ticketing.
• Demonstrated expertise in processing student visas.
• Technical Skills:Proficient in reservation and ticketing systems.
• Knowledge of visa processing systems and documentation.
• Communication Skills:Excellent verbal and written communication skills.
• Multilingual abilities are a plus.
• Organizational Skills:Strong organizational and multitasking abilities.
• Attention to detail and accuracy in processing reservations and visas.
• Customer-Centric Approach:Commitment to delivering exceptional customer service.
• Ability to handle challenging situations with professionalism.
• Adaptability:Flexibility to adapt to changing travel and visa regulations.
• Ability to work in a fast-paced environment.