Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager.
At Fine and Country International (West Africa) he was the Head of Operations and...
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Arranges reservations and routing for passengers at request of TicketAgent.
Make and confirm reservations for transportation,using telephones, mail, and computers.
Answer inquiries regarding information such as schedules, procedures, and policies.
Inform clients of essential travel information, such as travel times.
Prepare customer invoices and accept payment.
Plans route and computes ticket cost, using schedules, rate books, andcomputer.
Answers inquiries
Determines whether space is available on travel dates requested bycustomer.
Check and validate all passenger payments for tickets/luggage and issue boarding passes.
Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
Ensure all customer cargo are properly tagged for safety and security purposes.
Handle boarding announcements and communication of other exceptions promptly to all passengers.
Ensure feedback is properly communicated to customers within agreed and set timelines.
Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
Demonstrate innovation and creativity in the execution of all duties.
Requirements
OND / HND / B.Sc in any field
Minimum of 1 year work experience
Basic computer proficiency
Excellent customer service
Great written and oral communication
Data entry experience
Working knowledge of office equipment, such as copiers, scanners
Knowledge of the industry
Good marketing and communication skills
Should be familiar with online selling platforms like Amadeus and Galileo.
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